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eFibre installed early but phone not working

LFCFan · 2016-12-22 12:51:18

I had an install booked for the 3rd January but the engineer was able to do it early and it was all set up. The phone line is not working though. There is a dial tone but I am unable to dial any numbers. I've been on to the faults department and was told it won't be active till the 3rd January which makes no sense to me if…

22-12-2016 12:51pm

#1

LFCFan

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Posts: 3528

I had an install booked for the 3rd January but the engineer was able to do it early and it was all set up. The phone line is not working though. There is a dial tone but I am unable to dial any numbers. I've been on to the faults department and was told it won't be active till the 3rd January which makes no sense to me if the broadband is installed and working fine and I have a dial tone. Could someone look in to this for me please as the 2 people I have spoken to so far seem confused by the whole thing. Thanks

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#2 22-12-2016 12:53pm

Eir: Pamela

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Join Date: February 2016

Posts: 2794

LFCFan wrote: »

I had an install booked for the 3rd January but the engineer was able to do it early and it was all set up. The phone line is not working though. There is a dial tone but I am unable to dial any numbers. I've been on to the faults department and was told it won't be active till the 3rd January which makes no sense to me if the broadband is installed and working fine and I have a dial tone. Could someone look in to this for me please as the 2 people I have spoken to so far seem confused by the whole thing. Thanks

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]LFCFan,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Can you PM me your name & account number & I will look into this.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

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#3 22-12-2016 1:10pm

irishkopite 2011

Registered Users, Registered Users 2 Posts: 193 ✭✭

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Posts: 180

When you pick up your phone listen to the dial tone for about 10 seconds and see if you hear a automated recording of a woman's voice. The tech may have jumpered it wrong when doing the install.

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