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How do you get any customers

  • 20-12-2016 11:33pm
    #1
    g1983d
    Registered Users, Registered Users 2 Posts: 587 ✭✭✭


    Hi, 

    Ive spent a month trying to get eir broadband and eventually gave up to day. 
    My house has never had a landline so it was a new install.
    Do yo know it is not possible to sign up as a new customer on your website?
    There are mandatory fields for eir account number and phone number which as a new customer I wouldnt have.
    You then have to ring only to be told you cant get the online price on the phone.

    As i needed broadband i accepted the higher price. Scheduled install for between 9 and 12
    Engineer phones at 12.40 that he's on the way.
    After waiting 4 hours for the engineer he arrives and within 2 minutes advises that he only gets paid €30 for an install and my install is totoo complicated for that. He also said that there are a lot of cores on the line which would take him a long time to figure out.

    I then contacted open eir to see would i have it before christmas, they said call back friday to see.
    At this point I cancelled.

    Yours, 
    A person who tried really hard to give yout money


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    g1983d wrote: »
    Hi, 

    Ive spent a month trying to get eir broadband and eventually gave up to day. 
    My house has never had a landline so it was a new install.
    Do yo know it is not possible to sign up as a new customer on your website?
    There are mandatory fields for eir account number and phone number which as a new customer I wouldnt have.
    You then have to ring only to be told you cant get the online price on the phone.

    As i needed broadband i accepted the higher price. Scheduled install for between 9 and 12
    Engineer phones at 12.40 that he's on the way.
    After waiting 4 hours for the engineer he arrives and within 2 minutes advises that he only gets paid €30 for an install and my install is totoo complicated for that. He also said that there are a lot of cores on the line which would take him a long time to figure out.

    I then contacted open eir to see would i have it before christmas, they said call back friday to see.
    At this point I cancelled.

    Yours, 
    A person who tried really hard to give yout money
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]g1983d,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. I'm so sorry to hear of your eir experience to date & sincere apologies. I will pass your feedback onto the relevant team.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Again apologies,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • #3
    sReq | uTeK
    Registered Users, Registered Users 2 Posts: 6,022 ✭✭✭sReq | uTeK


    Eir: Pamela wrote: »
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]g1983d,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. I'm so sorry to hear of your eir experience to date & sincere apologies. I will pass your feedback onto the relevant team.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Again apologies,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]

    Are you going to bother to ask for any account details to get it escalated and sort the issue.

    Seriously is this your attempt at service?


  • #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    sReq | uTeK wrote: »
    Eir: Pamela wrote: »
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]g1983d,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. I'm so sorry to hear of your eir experience to date & sincere apologies. I will pass your feedback onto the relevant team.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Again apologies,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]

    Are you going to bother to ask for any account details to get it escalated and sort the issue.

    Seriously is this your attempt at service?
    [font=Verdana, sans-serif]If the order is cancelled I would be unable to escalate this as there is no longer an active order to escalate[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]sReq | uTeK I'm afraid. I'm sorry I could not offer you better news.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela[/font]
    [font=Verdana, sans-serif] [/font] 


  • #5
    buggy beag
    Registered Users, Registered Users 2 Posts: 587 ✭✭✭buggy beag


    Haha some joke.better off without them it sounds.


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