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Shoes ruined after 2 days

  • 19-12-2016 3:58pm
    #1
    power pants
    Registered Users, Registered Users 2 Posts: 2,907 ✭✭✭


    Bought a pair of shoes from an independent shoe shop in d1. Wore the shoes for 2 days and the heels were both hanging off?!
    Went back to the shop and the woman was rude and only offered store credit. I explained, I'd rather try somewhere else and could I get my money back

    She replies, if you want to go down that route etc etc about sending the shoes to manufacture then them deciding if they should refund me


    Surely, terrible goods, I'm well within my rights for my money back?


Comments

  • #2
    appledrop
    Registered Users, Registered Users 2 Posts: 6,200 ✭✭✭appledrop


    Yes don't let this go you are entitled to a full refund no matter what they try to say in the shop. By law goods have to be fit for purpose +these shoes obviously were not. Now if you just bought the shoes + decided you didn't like them but there was nothing wrong with them then they don't have to give you a refund by law + could just offer a credit note.


  • #3
    L1011
    Registered Users, Registered Users 2 Posts: 71,146 ✭✭✭✭L1011


    appledrop wrote: »
    Yes don't let this go you are entitled to a full refund no matter what they try to say in the shop. By law goods have to be fit for purpose +these shoes obviously were not. Now if you just bought the shoes + decided you didn't like them but there was nothing wrong with them then they don't have to give you a refund by law + could just offer a credit note.

    They are entitled to offer a replacement or repair (although that isn't really possible here) either. No compulsion to give a refund.


  • #4
    power pants
    Registered Users, Registered Users 2 Posts: 2,907 ✭✭✭power pants


    L1011 wrote: »
    They are entitled to offer a replacement or repair (although that isn't really possible here) either. No compulsion to give a refund.


    Yes, wasn't 100% sure. If they don't have to give cash refund, that's fair enough. One less customer for them too


  • #5
    power pants
    Registered Users, Registered Users 2 Posts: 2,907 ✭✭✭power pants


    appledrop wrote: »
    Yes don't let this go you are entitled to a full refund no matter what they try to say in the shop. By law goods have to be fit for purpose +these shoes obviously were not. Now if you just bought the shoes + decided you didn't like them but there was nothing wrong with them then they don't have to give you a refund by law + could just offer a credit note.

    I initially thought the same, if I was returning goods as changed my mind up to discretion of shop regarding credit or cash refund

    Thanks


  • #6
    millerj
    Registered Users, Registered Users 2 Posts: 174 ✭✭millerj


    I suppose you could always 'vote with your feet'


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