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Cancelling CyberPatrol Subscription

  • 16-12-2016 9:26pm
    #1
    goalie2
    Registered Users, Registered Users 2 Posts: 296 ✭✭


    Hi Folks, Anyone have dealings with cancelling cyberpatrol subscriptions?

    I have a two yearly one which is due to automatically renew on the 18 December 2016. I have sent four emails to the Support desk (no reply), logged in on my account in Cyberpatrol and rang the service desk number on their website (run by netnanny now who seemingly cant see the cyberpatrol database).

    Any help greatly appreciated.


Comments

  • #2
    ItHurtsWhenIP
    Registered Users, Registered Users 2 Posts: 2,114 ✭✭✭ItHurtsWhenIP


    Are you paying by PayPal or Credit Card?

    If by PayPal, you can go in and cancel the direct-debit (or whatever PayPal call it) online.

    If by Credit Card, give card services a call and tell them you are cancelling it and ask them not to honour any future payment requests. If it's too late (which it might be), then call them anyway and do a chargeback.


  • #3
    goalie2
    Registered Users, Registered Users 2 Posts: 296 ✭✭goalie2


    Thanks for getting back to me. Cyberpatrol finally replied in late December telling me that they cancelled the subscription so I didnt have to pay anything in the end.


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