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I want my money back, money back, money back, now.

  • 15-12-2016 4:20pm
    #1
    Atari Jaguar
    Registered Users, Registered Users 2 Posts: 985 ✭✭✭


    Eir owe me 49 euro for a phone I was never delivered. Contract cancelled and I was due refund within 5 days. So that means I was due 5 working days ago. Can we get this sorted? I'm even getting messages about a bill I'm owed. That 49 euro would be lovely for Christmas.


Comments

  • #2
    Atari Jaguar
    Registered Users, Registered Users 2 Posts: 985 ✭✭✭Atari Jaguar


    Well able to answer other queries why am I being left in the dark here?

    http://touch.boards.ie/thread/2057546389/1 Let's not have a repeat of this debacle 🙄


  • #3
    Atari Jaguar
    Registered Users, Registered Users 2 Posts: 985 ✭✭✭Atari Jaguar


    Right. Have it your way eir. I'm off to complain to Comreg. Absolute disgraceful. Worthless company and I won't have any more dealing with ye.


  • #4
    Atari Jaguar
    Registered Users, Registered Users 2 Posts: 985 ✭✭✭Atari Jaguar


    I still don't have my money.


  • #5
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Atari Jaguar wrote: »
    Eir owe me 49 euro for a phone I was never delivered. Contract cancelled and I was due refund within 5 days. So that means I was due 5 working days ago. Can we get this sorted? I'm even getting messages about a bill I'm owed. That 49 euro would be lovely for Christmas.
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Atari Jaguar,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Sincere apologies for the delay in getting back to you & I'm so sorry to hear of this experience, can you PM me the name & account number & I will check the status of your refund.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • #6
    kin9pin
    Closed Accounts Posts: 959 ✭✭✭kin9pin


    Eir: Pamela wrote: »
    Atari Jaguar wrote: »
    Eir owe me 49 euro for a phone I was never delivered. Contract cancelled and I was due refund within 5 days. So that means I was due 5 working days ago. Can we get this sorted? I'm even getting messages about a bill I'm owed. That 49 euro would be lovely for Christmas.
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Atari Jaguar,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Sincere apologies for the delay in getting back to you & I'm so sorry to hear of this experience, can you PM me the name & account number & I will check the status of your refund.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    I'm in the same boat, but for €99. Just off the phone with Customer "Care" who rather loudly shouted at me that "WE DON't HAVE YOUR MONEY, THERE'S NO REFUND DUE". Shall I start another thread or do you want me to pm you my woes?


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  • #7
    kin9pin
    Closed Accounts Posts: 959 ✭✭✭kin9pin


    Eir: Pamela wrote: »
    Atari Jaguar wrote: »
    Eir owe me 49 euro for a phone I was never delivered. Contract cancelled and I was due refund within 5 days. So that means I was due 5 working days ago. Can we get this sorted? I'm even getting messages about a bill I'm owed. That 49 euro would be lovely for Christmas.
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Atari Jaguar,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Sincere apologies for the delay in getting back to you & I'm so sorry to hear of this experience, can you PM me the name & account number & I will check the status of your refund.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    I'm in the same boat, but for €99. Just off the phone with Customer "Care" who rather loudly shouted at me that "WE DON't HAVE YOUR MONEY, THERE'S NO REFUND DUE". Shall I start another thread or do you want me to pm you my woes?


  • #8
    Atari Jaguar
    Registered Users, Registered Users 2 Posts: 985 ✭✭✭Atari Jaguar


    kin9pin wrote: »
    I'm in the same boat, but for €99. Just off the phone with Customer "Care" who rather loudly shouted at me that "WE DON't HAVE YOUR MONEY, THERE'S NO REFUND DUE". Shall I start another thread or do you want me to pm you my woes?

    Well if you PM a them make sure you don't get asked if it's in your account, because you would ask them about it if it was :rolleyes:

    Pamela when do you expect this to be sorted? As you rightly pointed out my refund was apparently issued Nov. 30th.


  • #9
    kala85
    Registered Users, Registered Users 2 Posts: 1,911 ✭✭✭kala85


    If you paid for it by credit card, did you try contacting the credit card company to see if you can get a charge back?


  • #10
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Atari Jaguar wrote: »
    kin9pin wrote: »
    I'm in the same boat, but for €99. Just off the phone with Customer "Care" who rather loudly shouted at me that "WE DON't HAVE YOUR MONEY, THERE'S NO REFUND DUE". Shall I start another thread or do you want me to pm you my woes?

    Well if you PM a them make sure you don't get asked if it's in your account, because you would ask them about it if it was :rolleyes:

    Pamela when do you expect this to be sorted? As you rightly pointed out my refund was apparently issued Nov. 30th.
    As it is issued on our side I will follow up on this with the banking team  Atari Jaguar. As soon as I have an update I will update you via PM.

    Thanks,
    Pamela 


  • #11
    Atari Jaguar
    Registered Users, Registered Users 2 Posts: 985 ✭✭✭Atari Jaguar


    Eir: Pamela wrote: »
    As it is issued on our side I will follow up on this with the banking team  Atari Jaguar. As soon as I have an update I will update you via PM.

    Thanks,
    Pamela 

    I want a refund in 2 days or I'm just getting a chargeback from Visa. This is gone past a joke.


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  • #12
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Atari Jaguar wrote: »
    Eir: Pamela wrote: »
    As it is issued on our side I will follow up on this with the banking team  Atari Jaguar. As soon as I have an update I will update you via PM.

    Thanks,
    Pamela 

    I want a refund in 2 days or I'm just getting a chargeback from Visa. This is gone past a joke.
    [font=Verdana, sans-serif]I've requested an update on this [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Atari Jaguar.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     


  • #13
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    The original refund has been reversed & another refund has been arranged  Atari Jaguar.


    -Pamela 


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