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ACCOUNT CANCELLATION PROBLEM

sanczoso · 2016-12-02 22:38:18

Hello , Past few days I trying cancel my account because I moving out to the new apartment .... Only one way to do this is of course call to the customer service and wait ages for consultant .... after that and millions of question like why why why and once again why I want to cancel my account, customer service kindly…

02-12-2016 10:38pm

#1

sanczoso

Registered Users, Registered Users 2 Posts: 8 ✭

Join Date: December 2016

Posts: 6

Hello ,

Past few days I trying cancel my account because I moving out to the new apartment .... Only one way to do this is of course call to the customer service and wait ages for consultant .... after that and millions of question like why why why and once again why I want to cancel my account, customer service kindly inform me that I have to wait for cancellation link which will be send to me by email.... I received two cancellation links by text message on my phone ( they told me something about email but ... ) Non ... non of them not working at all, when I trying open the link I got information form EIR website that service is temporary unavailable ( error 404 ) or that address is not exist .

I call customer service 5 times already and all the time I got information that only one way to cancel my account is fill out online form but first I have to wait for cancellation link which is not working at all anyway ....

Could you kindly please tell me whats is going on ? Whether is any other way to cancel my account ?

Why ? Why there's no cancellation form / option in my account dashboard ? Why I have to call million of times to customer service and waste my time with people who do not care at all and keep saying same things all the time ?

Please advice me how I can cancel / close my account ASAP.

Thanks !

0

Comments

#2 05-12-2016 12:10pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

sanczoso wrote: »

Hello ,

Past few days I trying cancel my account because I moving out to the new apartment .... Only one way to do this is of course call to the customer service and wait ages for consultant .... after that and millions of question like why why why and once again why I want to cancel my account, customer service kindly inform me that I have to wait for cancellation link which will be send to me by email.... I received two cancellation links by text message on my phone ( they told me something about email but ... ) Non ... non of them not working at all, when I trying open the link I got information form EIR website that service is temporary unavailable ( error 404 ) or that address is not exist .

I call customer service 5 times already and all the time I got information that only one way to cancel my account is fill out online form but first I have to wait for cancellation link which is not working at all anyway ....

Could you kindly please tell me whats is going on ? Whether is any other way to cancel my account ?

Why ? Why there's no cancellation form / option in my account dashboard ? Why I have to call million of times to customer service and waste my time with people who do not care at all and keep saying same things all the time ?

Please advice me how I can cancel / close my account ASAP.

Thanks !

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]sanczoso,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. I'm so sorry to hear you have experienced issues in closing your account.[/font]
[font=Verdana, sans-serif]Can you PM me your account number & I will take a look into this.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

0
#3 05-12-2016 1:01pm

sanczoso

Registered Users, Registered Users 2 Posts: 8 ✭

Join Date: December 2016

Posts: 6

Eir: Pamela wrote: »

sanczoso wrote: »

Hello ,

Past few days I trying cancel my account because I moving out to the new apartment .... Only one way to do this is of course call to the customer service and wait ages for consultant .... after that and millions of question like why why why and once again why I want to cancel my account, customer service kindly inform me that I have to wait for cancellation link which will be send to me by email.... I received two cancellation links by text message on my phone ( they told me something about email but ... ) Non ... non of them not working at all, when I trying open the link I got information form EIR website that service is temporary unavailable ( error 404 ) or that address is not exist .

I call customer service 5 times already and all the time I got information that only one way to cancel my account is fill out online form but first I have to wait for cancellation link which is not working at all anyway ....

Could you kindly please tell me whats is going on ? Whether is any other way to cancel my account ?

Why ? Why there's no cancellation form / option in my account dashboard ? Why I have to call million of times to customer service and waste my time with people who do not care at all and keep saying same things all the time ?

Please advice me how I can cancel / close my account ASAP.

Thanks !

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]sanczoso,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. I'm so sorry to hear you have experienced issues in closing your account.[/font]
[font=Verdana, sans-serif]Can you PM me your account number & I will take a look into this.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

PM SENT

0
#4 05-12-2016 2:16pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

sanczoso wrote: »

Eir: Pamela wrote: »

sanczoso wrote: »

Hello ,

Past few days I trying cancel my account because I moving out to the new apartment .... Only one way to do this is of course call to the customer service and wait ages for  consultant ....  after that and millions of question like why why why and once again why I want to cancel my account, customer service kindly inform me that I have to wait for cancellation link which will be send to me by email.... I received two cancellation links by text message on my phone ( they told me something about email but ... ) Non ... non of them not working at all, when I trying open the link I got information form EIR website that service is temporary unavailable ( error 404 ) or that address is not exist .

I call customer service 5 times already and all the time I got information that only one way to cancel my account is fill out online form but first I have to wait for cancellation link which is not working at all anyway ....

Could you kindly please tell me whats is going on ? Whether is any other way to cancel my account ?

Why ? Why there's no cancellation form / option in my account dashboard ? Why I have to call million of times to customer service and waste my time with people who do not care at all and keep saying same things all the time ?

Please advice me how I can cancel / close my account ASAP.

Thanks !



[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]sanczoso,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. I'm so sorry to hear you have experienced issues in closing your account.[/font]
[font=Verdana, sans-serif]Can you PM me your account number & I will take a look into this.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

PM SENT

Thanks  sanczoso,

-Pamela

0
#5 05-12-2016 2:34pm

sanczoso

Registered Users, Registered Users 2 Posts: 8 ✭

Join Date: December 2016

Posts: 6

Eir: Pamela wrote: »

sanczoso wrote: »

Eir: Pamela wrote: »

sanczoso wrote: »

Hello ,

Past few days I trying cancel my account because I moving out to the new apartment .... Only one way to do this is of course call to the customer service and wait ages for  consultant ....  after that and millions of question like why why why and once again why I want to cancel my account, customer service kindly inform me that I have to wait for cancellation link which will be send to me by email.... I received two cancellation links by text message on my phone ( they told me something about email but ... ) Non ... non of them not working at all, when I trying open the link I got information form EIR website that service is temporary unavailable ( error 404 ) or that address is not exist .

I call customer service 5 times already and all the time I got information that only one way to cancel my account is fill out online form but first I have to wait for cancellation link which is not working at all anyway ....

Could you kindly please tell me whats is going on ? Whether is any other way to cancel my account ?

Why ? Why there's no cancellation form / option in my account dashboard ? Why I have to call million of times to customer service and waste my time with people who do not care at all and keep saying same things all the time ?

Please advice me how I can cancel / close my account ASAP.

Thanks !



[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]sanczoso,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. I'm so sorry to hear you have experienced issues in closing your account.[/font]
[font=Verdana, sans-serif]Can you PM me your account number & I will take a look into this.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

PM SENT

Thanks  sanczoso,

-Pamela

Sorry Pamela , I'm new here , PM sent once again with link included.

0
#6 05-12-2016 3:20pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

sanczoso wrote: »

Eir: Pamela wrote: »

sanczoso wrote: »

Eir: Pamela wrote: »

sanczoso wrote: »

Hello ,

Past few days I trying cancel my account because I moving out to the new apartment .... Only one way to do this is of course call to the customer service and wait ages for  consultant ....  after that and millions of question like why why why and once again why I want to cancel my account, customer service kindly inform me that I have to wait for cancellation link which will be send to me by email.... I received two cancellation links by text message on my phone ( they told me something about email but ... ) Non ... non of them not working at all, when I trying open the link I got information form EIR website that service is temporary unavailable ( error 404 ) or that address is not exist .

I call customer service 5 times already and all the time I got information that only one way to cancel my account is fill out online form but first I have to wait for cancellation link which is not working at all anyway ....

Could you kindly please tell me whats is going on ? Whether is any other way to cancel my account ?

Why ? Why there's no cancellation form / option in my account dashboard ? Why I have to call million of times to customer service and waste my time with people who do not care at all and keep saying same things all the time ?

Please advice me how I can cancel / close my account ASAP.

Thanks !



[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]sanczoso,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch. I'm so sorry to hear you have experienced issues in closing your account.[/font]
[font=Verdana, sans-serif]Can you PM me your account number & I will take a look into this.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

[font=Verdana, sans-serif] [/font]

PM SENT

Thanks  sanczoso,

-Pamela

Sorry Pamela , I'm new here , PM sent once again with link included.

No problem  sanczoso :)

0
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