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why is my account still locked?

  • 22-11-2016 3:16pm
    #1
    Rasher18
    Registered Users, Registered Users 2 Posts: 1 ✭


    Yesterday I tried to make an online purchase but I answered a question wrong 3 times and was told my account was now locked. I contacted the bank of Ireland and got a code after answering security questions and I put this code in. I was still denied payment so I contacted the customer care team of the website and was told that their payment provider got a notice from my bank saying i was to be denied payment, why is this? I do have money in my account 


Comments

  • #2
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    Rasher18 wrote: »
    Yesterday I tried to make an online purchase but I answered a question wrong 3 times and was told my account was now locked. I contacted the bank of Ireland and got a code after answering security questions and I put this code in. I was still denied payment so I contacted the customer care team of the website and was told that their payment provider got a notice from my bank saying i was to be denied payment, why is this? I do have money in my account 
    Hi Rasher18,

    Thank you for contacting us here today.

    We’re sorry to hear this, if you call BOI Direct on 0818365365 a representative with account access will be happy to look into this for you.

    Representatives are available Monday-Friday 8am-Midnight, 9am-6pm weekends and Bank holidays.

    Thanks,

    Tara C


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