booking venue and hotels rooms???

sporina

Ok - query here.. My mate booked a venue - said she needed min 30 rooms to which the hotel agreed - but said that she would need more as people would be traveling etc.. but the hotel only allowed her to hold max 30 rooms...

then her mate tried to book a room and was told that the hotel was sold out...

turned out that the hotel had taken bookings for another event on the same weekend of the wedding - meaning that the hotel was booked out and that she only had the max 30 rooms..

the managers were totally unsympathetic - this occurred mths before the wedding so she could not change the venue..

in the end guests had to stay in other hotels...

My Q - what are the rules with regards to how many rooms you can "hold" when booking a wedding?

In my thoughts - they hotel should have called her when they got the call about the other booking... she did say that she would need more rooms but she was only allowed for officially hold 30..

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sporina

Trenton Echoing Pentagon wrote: »

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i see - but the prob with my mates wedding was that they could not book any more rooms - the price/rate was not even a discussion.. so many of her guests ended up having to stay else where... and she told the hotel that she would need more than the 30 rooms initially agreed upon

Senna

sporina wrote: »

i see - but the prob with my mates wedding was that they could not book any more rooms - the price/rate was not even a discussion.. so many of her guests ended up having to stay else where... and she told the hotel that she would need more than the 30 rooms initially agreed upon

They could not HOLD more rooms, I'm sure they could have booked as many as they wanted at the time they booked the wedding. But a booking requires a deposit or a CC guarantee.
This is always the issue with weddings and the reason hotels won't just hold an infinite number of room, couple always say they need loads of rooms, then in the MAJORITY of weddings they don't need anything near the amount and so they hotel could end up with rooms unsold on the night because these rooms were held in the past.

clint_silver

sporina wrote: »

i see - but the prob with my mates wedding was that they could not book any more rooms - the price/rate was not even a discussion.. so many of her guests ended up having to stay else where... and she told the hotel that she would need more than the 30 rooms initially agreed upon

thats a tricky one. Hotels know their business, for everyone who says they need more theres someone who ends up giving back rooms and hotels losing out so for non-exclusive venues they put a cap on it on how many they'll hold.

How many were at the wedding? That will give you a good guide as to how many is the hotels limit. IF there were 90-100, 30 would seem about right with about 2 thirds staying

If there were 300. Thats a different matter.

edit: post crossed with Sennas, same thing.

sporina

clint_silver wrote: »

thats a tricky one. Hotels know their business, for everyone who says they need more theres someone who ends up giving back rooms and hotels losing out so for non-exclusive venues they put a cap on it on how many they'll hold.

How many were at the wedding? That will give you a good guide as to how many is the hotels limit. IF there were 90-100, 30 would seem about right with about 2 thirds staying

If there were 300. Thats a different matter.

edit: post crossed with Sennas, same thing.

there were 250 at the wedding - and she told them before that lots would need to stay over as people were traveling..

clint_silver

sporina wrote: »

there were 250 at the wedding - and she told them before that lots would need to stay over as people were traveling..

well thats a different thing then. were the guests told to book asap? I know Ive received invites before with notes to say accommodation would be limited and to book early to avoid disappointment.

Noone can have any cause to complain then.

I wouldnt let it tarnish the day but if they had let you know there was only 30 rooms available and thats just their policy then not much you can do except echo your disappointment to them.

sporina

clint_silver wrote: »

well thats a different thing then. were the guests told to book asap? I know Ive received invites before with notes to say accommodation would be limited and to book early to avoid disappointment.

Noone can have any cause to complain then.

I wouldnt let it tarnish the day but if they had let you know there was only 30 rooms available and thats just their policy then not much you can do except echo your disappointment to them.

yeah a mate of hers tried to book 6 mths before the wedding but the hotel was booked as = the bride was not told - when she contacted the hotel they told her that they accepted an event which booked up all the rooms.. even though when she booked the wedding - they would only let her hold 30 rooms - but she told the that she would need more...

I think that they should have called her when they got the call about the event.. no?

clint_silver

Well only my opinion but i would say no they dont have a duty to say. Im on here a long time and seen this come up a few times before.

Hotel have given bride 30 rooms and told them they cant hold any more so hotel cant sit back waiting for people to book a week a month 4-5 months in advance.

lets say other event was a convention. Hotel has 100 rooms free. Hotel gets asked can convention room be booked, for sure say the hotel. Think about logistics involved here, convention sends out notice to 500 people to attend. 100 rooms get booked within few days.

If bride has sent out invites on date x its up to everyone after that to book, not to hope rooms are free. ive been caught out myself on a country wedding and got a 40e taxi to alt accomodation and cursed myself for not booking sooner.

Senna

If your friend had held 50 rooms and only 40 actually booked, would you be on here complaining the hotel was charging the bride for the 10 rooms that were not booked?

No one stopped the wedding from booking rooms, it's just another group booked faster that the wedding guests, first come, first served.

sporina

clint_silver wrote: »

Well only my opinion but i would say no they dont have a duty to say. Im on here a long time and seen this come up a few times before.

Hotel have given bride 30 rooms and told them they cant hold any more so hotel cant sit back waiting for people to book a week a month 4-5 months in advance.

lets say other event was a convention. Hotel has 100 rooms free. Hotel gets asked can convention room be booked, for sure say the hotel. Think about logistics involved here, convention sends out notice to 500 people to attend. 100 rooms get booked within few days.

the gang that booked the rooms didn't use any conference rooms etc in the hotel - there was an event on in the country near by..

If bride has sent out invites on date x its up to everyone after that to book, not to hope rooms are free. ive been caught out myself on a country wedding and got a 40e taxi to alt accomodation and cursed myself for not booking sooner.

she told her friend where the wedding was on - when she was told that the hotel was booked out it was 6 mths before the wedding.. the invites were not sent out - and they would not be at 6 mths before the big day..

all i am saying is that the hotel should have called her to at least discuss it or what ever.. after all - it was a big wedding - 250 persons for dinner - and she told them that a lot were traveling for the wedding and would need accommodation..

any decent business would have contacted her - given the money they were spending in the hotel..

and to make matters worse the hotel were totally unapologetic - can you imagine the poor couple getting married how they would feel

clint_silver

sporina wrote: »

she told her friend where the wedding was on - when she was told that the hotel was booked out it was 6 mths before the wedding.. the invites were not sent out - and they would not be at 6 mths before the big day..

all i am saying is that the hotel should have called her to at least discuss it or what ever.. after all - it was a big wedding - 250 persons for dinner - and she told them that a lot were traveling for the wedding and would need accommodation..

any decent business would have contacted her - given the money they were spending in the hotel..

and to make matters worse the hotel were totally unapologetic - can you imagine the poor couple getting married how they would feel

I feel for you in thsi situation, that could really have been handled better all round. youll just have to chalk that down to experience, unfortunately theres a lot of assumptions when getting married, its most peoples first and only time theyll ever have an event in a hotel. Rooms being available in the hotel being one of those assumptions.

Whats the point of this post, are you asking if somethign can be done retrospectively or are you getting married and worried about same thing happening to you? If it was me, and had 250 Id make it a stipulation theres adequate rooms or Id go elsewhere. contracts are everything here. without it, not a leg to stand on.

sporina

clint_silver wrote: »

I feel for you in thsi situation, that could really have been handled better all round. youll just have to chalk that down to experience, unfortunately theres a lot of assumptions when getting married, its most peoples first and only time theyll ever have an event in a hotel. Rooms being available in the hotel being one of those assumptions.

Whats the point of this post, are you asking if somethign can be done retrospectively or are you getting married and worried about same thing happening to you? If it was me, and had 250 Id make it a stipulation theres adequate rooms or Id go elsewhere. contracts are everything here. without it, not a leg to stand on.

yes this was agreed verbally - and you have hit the nail on the head... the bride my mate has said that she has learnt not to be so trusting in future.. she never imagined that the hotel would have done this.. hence she did not feel the need to get in writing that she booked the hotel based on the size of it (due to her large number of guests).. and needed more rooms... (they would only give her 30 for sure when agreeing contract)..
bad form on hotel - and badly handled.. as it is a chain hotel - they should have offered to help via a sister hotel or something.. thats what good customer service is about.. its not about making mistakes - its how they are corrected.

i guess the lesson, assume nothing - and not good will /common sense /decency/when it comes to greed..