Just had my bank account cleaned out, all my money gone. Is there any hope of getting

conti

I was already on the phone and I have to to wait 2 days for the fraud department to get back to me. 
I just had had my account cleaned out, all my xmas money and savings gone! Am I completely screwed? Is there any way of getting it back?

vicwatson

conti wrote: »

I was already on the phone and I have to to wait 2 days for the fraud department to get back to me. 
I just had had my account cleaned out, all my xmas money and savings gone! Am I completely screwed? Is there any way of getting it back?

Terrible to hear that, how did it happen?

Avatar MIA

Is this, 'I went on a bender last night and when I went to the ATM this morning all my money is gone' or was it fraudulently taken... if so, how?

conti

Avatar MIA wrote: »

Is this, 'I went on a bender last night and when I went to the ATM this morning all my money is gone' or was it fraudulently taken... if so, how?

I rarely take a drink, so no.

Massive online payments to companies I've never had dealings with before. ETSY, DIGITAL RIVER, some jewellery company I've never heard of.
All just happened today, my account balance is down, does this mean there's no going back?

I work in I.T. I'm generally careful about how I do online transactions.

Stheno

Was it your current account or multiple accounts?

conti

Stheno wrote: »

Was it your current account or multiple accounts?

My current (and only) account. 

Stheno

conti wrote: »

My current (and only) account. 

The bank will investigate and you hopefully will get your money back

Donal55

Just reading this now and I'm sorry for your loss but when you get sorted you should consider the verified by visa process. It may help you in the future.

Atlantic Dawn

When you say online payments what do you mean, a transfer or a transaction? Are they showing a POS (point of sale) transactions?

conti

Atlantic Dawn wrote: »

When you say online payments what do you mean, a transfer or a transaction? Are they showing a POS (point of sale) transactions?

I guess transfer? They look like online payments as opposed to digital transactions in a store. They're in the debit column and my balance is now 1/7 of what is was this morning.

BorneTobyWilde

He has to get it back, that is the law.
Where does it come from all this money banks pay back to customers who lose it through fraud?

Sleeper12

I'm sorry for your troubles. Just before Christmas too.
AFAIK the bank will refund the money to you so long as you haven't been foolish with your card or details

Sleeper12

I'm sorry for your troubles. Just before Christmas too.
AFAIK the bank will refund the money to you so long as you haven't been foolish with your card or details

death1234567

Yeah you'll get the money back no problem. The BOI fraud dept. Are pretty quick to sort this type of thing out. My credit cards were done on three separate occasions, no issue getting the money back.

BorneTobyWilde

death1234567 wrote: »

Yeah you'll get the money back no problem. The BOI fraud dept. Are pretty quick to sort this type of thing out. My credit cards were done on three separate occasions, no issue getting the money back.

Who pays it though?
Where does this free money come from

duffman13

BorneTobyWilde wrote: »

He has to get it back, that is the law.

How is it "the law"?

Op it really depends on how the money was lost, if it was through your negligence(ie giving someone your Internet banking details) then you may not get it back however if it's a scam like a cloned card or something you'll stand a better chance. It also depends how quickly you contacted the bank.

I know with AIB you have to use verified by visa for transactions online especially high value ones, is it the same with BOI?

Sleeper12

BorneTobyWilde wrote:

Who pays it though? Where does this free money come from

We all pay. Some of your bank or card fees go towards this. At the end of the day the bank will still make millions per year

Sleeper12

BorneTobyWilde wrote:

Who pays it though? Where does this free money come from

We all pay. Some of your bank or card fees go towards this. At the end of the day the bank will still make millions per year

Sleeper12

BorneTobyWilde wrote:

Who pays it though? Where does this free money come from

We all pay. Some of your bank or card fees go towards this. At the end of the day the bank will still make millions per year

Effects

BorneTobyWilde wrote: »

He has to get it back, that is the law.
Where does it come from all this money banks pay back to customers who lose it through fraud?

The bank will take it back from where it was spent. e.g. "ETSY, DIGITAL RIVER, some jewellery company I've never heard of."

Atlantic Dawn

BorneTobyWilde wrote: »

death1234567 wrote: »

Yeah you'll get the money back no problem. The BOI fraud dept. Are pretty quick to sort this type of thing out. My credit cards were done on three separate occasions, no issue getting the money back.

Who pays it though?
Where does this free money come from

Comes out of the massive profits made by credit/debit card providers, they basically run a cheap ass system that is cheaper to pay out millions of fraudulent claims annually than to actually make their systems secure.

duffman13

BorneTobyWilde wrote: »

Who pays it though?
Where does this free money come from

Banks make money through fees and interests on moneys held. A portion of this can be used to create a fraud fund. However a lot of fraud is with cards which visa and Mastercard offer protection to the consumer. So the bank may not pay anything out of its own pocket.

Everytime you use your visa/Mastercard the merchant pays a fee. Banks and card companies are well able to cover these fraudulent transactions if necessary

Tiddlypeeps

My debit card was skimmed at an ATM a few years back. The bank set me up with a temporary overdraft of the amount missing while the whole thing was sorted out. It was with AIB but I'm sure BOI might be able to set you up with something similar if you are stuck.

Felix Jones is God

I'd check your laptop/desktop for keylogger software quickly if I was you

conti

Felix Jones is God wrote: »

I'd check your laptop/desktop for keylogger  software quickly if I was you

That was my initial thought but my online banking is done on OSX with Chrome, I know Macs aren't 100% infallible when it comes to security, but I always thought that was a safe way of banking. I have never fallen for a phishing email or text, so a key-logger or some sort of browser hijack are most likely the cause. I can rule out my phone because I don't use a banking app. 

MayoSalmon

Surprised they let them transactions through. PTSB are constantly stopping me making purchases on sites that I wouldn't normally buy on, annoying at the time but when you read threads like this I am thankful for it. Sorry to hear this OP hope you get it sorted

MayoSalmon

Surprised they let them transactions through. PTSB are constantly stopping me making purchases on sites that I wouldn't normally buy on, annoying at the time but when you read threads like this I am thankful for it. Sorry to hear this OP hope you get it sorted

MayoSalmon

Surprised they let them transactions through. PTSB are constantly stopping me making purchases on sites that I wouldn't normally buy on, annoying at the time but when you read threads like this I am thankful for it. Sorry to hear this OP hope you get it sorted

MayoSalmon

Surprised they let them transactions through. PTSB are constantly stopping me making purchases on sites that I wouldn't normally buy on, annoying at the time but when you read threads like this I am thankful for it. Sorry to hear this OP hope you get it sorted

MarkR

BOI stopped by card temporarily after a suspicious transaction. And that was only for 11c! Don't worry, the fraud team will be experienced in this, you'll get sorted quickly.

And just in case you haven't seen this, link.

https://www.bankofireland.com/security/other-fraud-prevention-information/

beechwood55

Set up an online savings account. Move money to that. And monitor your accounts on a daily basis. 
I am confident that you will get your stolen money back .

Bank of Ireland: Nicola

conti wrote: »

I was already on the phone and I have to to wait 2 days for the fraud department to get back to me. 
I just had had my account cleaned out, all my xmas money and savings gone! Am I completely screwed? Is there any way of getting it back?

Hi conti, thanks for getting in touch and I'm sorry to hear about this.
 
Please be assured that we'll complete a fraud investigation into these transaction for you as quickly as possible, if you need to contact our fraud team in the meantime please call 01 679 8993.

Please let me know if you need any further help with this, thanks.

Nicola 

Bank of Ireland: Nicola

duffman13 wrote: »

BorneTobyWilde wrote: »

He has to get it back, that is the law.

How is it "the law"?

Op it really depends on how the money was lost, if it was through your negligence(ie giving someone your Internet banking details) then you may not get it back however if it's a scam like a cloned card or something you'll stand a better chance. It also depends how quickly you contacted the bank.

I know with AIB you have to use verified by visa for transactions online especially high value ones, is it the same with BOI?

Hi duffman13, yes we use MasterCard SecureCode and Verified by Visa with participating online retailers to help protect you from unauthorised use for online purchases to make spending online safer. This is used in conjunction with our own fraud prevention measures.

Thanks
Nicola

GarIT

conti wrote: »

Felix Jones is God wrote: »

I'd check your laptop/desktop for keylogger  software quickly if I was you

That was my initial thought but my online banking is done on OSX with Chrome, I know Macs aren't 100% infallible when it comes to security, but I always thought that was a safe way of banking. I have never fallen for a phishing email or text, so a key-logger or some sort of browser hijack are most likely the cause. I can rule out my phone because I don't use a banking app. 

I had a customer loose 20k (I'm not sure if they got it back as I never talked to them after sorting out their MacBook) because they assumed their Mac was secure. It's rare but it happens, if I were in your position I'd be deleting everything on the hard drive and installing a fresh copy of the latest OS. It may have happened from elsewhere but it's worth doing just in case if you don't find out where/how you were caught out.

littlevillage

OP, thats a real pain in the hoop. 

But maybe one clarification :  You say the money came out of your Current account, not for instance, from your credit card. So you are talking about money transfers / electronic payments to other account numbers, not the same as simple purchases from retailers.  There should be really good trail of evidence, you should be able to get your money back no problem from the accounts that were paid out to.

Sounds like someone has access to you online banking account. Change passwords etc. ASAP.  Also you may need to recover you Computer Software back to a time before any spurious software might have infected you Computer.

GarIT

littlevillage wrote: »

OP, thats a real pain in the hoop. 

But maybe one clarification :  You say the money came out of your Current account, not for instance, from your credit card. So you are talking about money transfers / electronic payments to other account numbers, not the same as simple purchases from retailers.  There should be really good trail of evidence, you should be able to get your money back no problem from the accounts that were paid out to.

Sounds like someone has access to you online banking account. Change passwords etc. ASAP.  Also you may need to recover you Computer Software back to a time before any spurious software might have infected you Computer.

ETSY would most likely be a card or PayPal payment and Digital River is a card payment processing company they may also accept PayPal.

denismc

BorneTobyWilde wrote: »

death1234567 wrote: »

Yeah you'll get the money back no problem. The BOI fraud dept. Are pretty quick to sort this type of thing out. My credit cards were done on three separate occasions, no issue getting the money back.

Who pays it though?
Where does this free money come from

I would imagine that the money takes a couple of days  to get to the get to the fraudsters account and if the bank acts fast they  would be able to stop the transaction going to completion.
Also I would have thought that the bank has some sort of insurance to cover such events.

conti

Just an update on this for anyone who stumbles across this in the future.

It took just over a week since I got the text to inform me the inquiry had started, but I got my money back in 2 separate payments. It's going straight to a savings account before this happens again.

Curiously, aside from getting the text letting me know that I was receiving the refund, I've had no communication with the fraud team. I assumed they would have let me know exactly how my account was compromised and what to do to prevent it happening again. Maybe they have yet to do it?

Felix Jones is God

conti wrote: »

Just an update on this for anyone who stumbles across this in the future.

It took just over a week since I got the text to inform me the inquiry had started, but I got my money back in 2 separate payments. It's going straight to a savings account before this happens again.

Curiously, aside from getting the text letting me know that I was receiving the refund, I've had no communication with the fraud team. I assumed they would have let me know exactly how my account was compromised and what to do to prevent it happening again. Maybe they have yet to do it?

I may be wrong, but I don't think how it happened concerns them other than it not being thru your negligence. That's probably what was checked, not who took the money

Miaireland

I had my debit card used without my consent two times and was not told the result.of the investigation. The Banks have a strict policy of not telling you apparantly.

stimpson

My missus had her card used in Las Vegas despite not being there. Took weeks to get money back from BOI.

Last month I had the same issue with KBC. I had a block on my card and call from their fraud team within the hour - there were other suspicious transactions that had been blocked. They lifted the block to allow me transfer some money to my Revolut pre paid card. They then cancelled my card and immediately refunded the amount taken. I had a replacement card delivered 2 days later.