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Last Week's Top Five Queries (Week Ending 31.10.2016 - 04.11.2016)

  • 04-11-2016 5:09pm
    #1
    Irish Water: Alex
    Closed Accounts Posts: 78 ✭✭


    1. Why are Irish Water system down, during working hours, for maintenance? Can I make a complaint?

    Sometimes maintenance is necessary during working hours due to circumstances beyond our control. We do apologise for any inconvenience caused.

    To make a billing or general complaint, you can call 1850 448448 or +3531 707 2824. Our lines are open 8am - 8pm Monday to Friday and 9am to 5:30pm on Saturday.

    You can also email your complaint to customerservice@water.ie.

    We also have a postal channel for complaints. The address is:

    Customer Complaints Team,
    Irish Water,
    PO Box 860,
    South City Delivery Office,
    Cork City.

    If you wish to make a complaint via the social media channel, please send your query by PM with the following details, we will be more than happy to help you:

    - Name;
    - Address;
    - Contact Number; and
    - Confirmation that you are the account holder.

    As soon as we receive these details, we will look into your query straight away.

    For more information on the complaints process and channels, please visit: https://www.water.ie/contact-us/household/customer-complaints/

    2. Is €15,000 the normal price for a new connection to a newly built property? Could I get a breakdown of the costs?

    If you would like to send your query by PM, with the following details, we will be more than happy to help you:

    - Name;
    - Address;
    - Contact Number; and
    - Confirmation that you are the account holder.

    3. What is Irish Water’s current position in regards to late payments?

    We can confirm that all bills up to 31st of March 2016 should be paid. 

    There are no plans to apply penalty charges during the suspension period. The Water Services (Amendment) Bill 2016 provides that Irish Water shall not include the period of suspension of domestic water charges in calculating the time period of unpaid water charges, for which a late payment charge applies.

    4. What should the pressure level of water be to my home?

    If you would like to send your query by PM, with the following details, we will be more than happy to help you:

    - Name;
    - Address;
    - Contact Number; and
    - Confirmation that you are the account holder.

    5. I am moving home, how can I close my account?

    We would advise that you call 1850 448 448 in order for the relevant department to update your details on our system. 

    Alternatively, we can arrange for a member of the team to give you a call that suits you. If you would like us to arrange this, please send the following details privately:

    - Name;
    - Address;
    - Contact number;
    - Confirmation that you are the account holder; and
    - A convenient time for you to take a call.


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