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Billing issue

rn · 2016-11-02 09:51:19

Hi, On the 14th of July I signed up for Eir Fibre solo package with a price of €45pm. I understand that I was locked into a contract for 6 months (I think) as a result. The email that confirms my order makes it clear there is no promotional period for this package, so it will be €45. See attached copy of the email. However…

02-11-2016 9:51am

#1

rn

Registered Users, Registered Users 2 Posts: 1,094 ✭✭✭

Join Date: November 2008

Posts: 1060

Hi,
On the 14th of July I signed up for Eir Fibre solo package with a price of €45pm. I understand that I was locked into a contract for 6 months (I think) as a result. The email that confirms my order makes it clear there is no promotional period for this package, so it will be €45. See attached copy of the email.

However the day I got a bill for broadband, the bill is now €50.

I've had no notification of this change? (I've searched my emails)

As a result of this change, can you confirm that the contract is now broken and I'm free to change supplier?

Thanks
Rn

0

Comments

#2 02-11-2016 12:06pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

rn wrote: »

Hi,
On the 14th of July I signed up for Eir Fibre solo package with a price of €45pm. I understand that I was locked into a contract for 6 months (I think) as a result. The email that confirms my order makes it clear there is no promotional period for this package, so it will be €45. See attached copy of the email.

However the day I got a bill for broadband, the bill is now €50.

I've had no notification of this change? (I've searched my emails)

As a result of this change, can you confirm that the contract is now broken and I'm free to change supplier?

Thanks
Rn

[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]rn,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Can you PM me your account number and I'll check this?[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Sometimes the first bill will be slightly more expensive due to a part period charge. This will be in the 'service and connection' area of the bill. The 'service and connection charge' area of the bill does not necessarily indicate a connection charge but rather a charge for service from when the line and broadband was activated up until the commencement of the billing date (all bills are charged in advance).[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks,[/font]
[font=Verdana, sans-serif]Pamela [/font]

0
#3 04-11-2016 9:12am

rn

Registered Users, Registered Users 2 Posts: 1,094 ✭✭✭

Join Date: November 2008

Posts: 1060

Thanks for sorting this out Pamela.

0
#4 04-11-2016 10:11am

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

rn wrote: »

Thanks for sorting this out Pamela.

No problem at all rn, enjoy your weekend. :D

-Pamela

0