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Subscription Renewal - Decrease in speed

  • 24-10-2016 10:57am
    #1
    Alzone
    Registered Users, Registered Users 2 Posts: 60 ✭✭


    Hi,

    I just renewed my subscription for another 18 months and I was told that there will be no change on my speed (23 Mbps Downstream). BUT to my surprise the speed had decreased to 6 Mbps! Also my IP has been changed. When I first registered I really struggled to get the maximum bandwidth possible (23 Mbps) but it is a huge regression.

    What happened? And do I have to go trough the same process to go back to my original connection speed?

    Thanks


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Alzone wrote: »
    Hi,

    I just renewed my subscription for another 18 months and I was told that there will be no change on my speed (23 Mbps Downstream). BUT to my surprise the speed had decreased to 6 Mbps! Also my IP has been changed. When I first registered I really struggled to get the maximum bandwidth possible (23 Mbps) but it is a huge regression.

    What happened? And do I have to go trough the same process to go back to my original connection speed?

    Thanks
     
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Alzone,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch & I'm so sorry to hear you are experiencing issues with your broadband since your recent renewal.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif] I would recommend contacting the technical team & troubleshooting the issues you are experiencing. You can contact them on 1890260260 or Freephone 1901 option 2. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     


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