Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Unable to see water usage

  • 19-10-2016 8:25pm
    #1
    RentDayBlues
    Registered Users, Registered Users 2 Posts: 2,131 ✭✭✭


    We received a letter stating that there may be a leak in regards to our water supply. I logged into our account but I cannot see water usage for any months past July 2016. July 2016 is slightly higher than the usage for July 2015, but very marginally. How can I find out the usage since then as I don't want someone coming out to investigate when the increase could simply be down to the summer months.


Comments

  • #2
    Irish Water: Allanah
    Company Representative Posts: 485 Verified rep ✭Irish Water: Allanah


    Hi RentDayBlues,

    Thanks for getting in touch.

    If you have received this letter, it could mean that the water meter at your property has alerted us a constant flow of water to your property over a 48-hour period. A constant flow of water for this period is unusual for an average household and may indicate a leak.

    Would you mind sending the following details and we can look into this for you:

    - Name;
    - Address; and
    - Contact Number.

    Thanks in advance.

    Kind regards,
    Allanah


  • #3
    RentDayBlues
    Registered Users, Registered Users 2 Posts: 2,131 ✭✭✭RentDayBlues


    Irish Water: Allanah wrote: »
    Hi RentDayBlues,

    Thanks for getting in touch.

    If you have received this letter, it could mean that the water meter at your property has alerted us a constant flow of water to your property over a 48-hour period. A constant flow of water for this period is unusual for an average household and may indicate a leak.

    Would you mind sending the following details and we can look into this for you:

    - Name;
    - Address; and
    - Contact Number.

    Thanks in advance.

    Kind regards,
    Allanah

    Thanks for that Allanah. Can you please let me know if there is a problem with the reporting system or another reason why I can't view the usage?


  • #4
    Irish Water: Mairead
    Closed Accounts Posts: 709 ✭✭✭Irish Water: Mairead


    Hi RentDayBlues,
    RentDayBlues wrote: »
    Thanks for that Allanah. Can you please let me know if there is a problem with the reporting system or another reason why I can't view the usage?
    We can follow up on your usage for you if you PM your name, address and contact number.

    On your online account, it shows your meter reads on the back of your bill and as billing is currently suspended, this may be why you cannot view more recent meter reads as of yet.

    However, we can certainly look into this matter on your behalf once we verify your account details by private message.

    Kind regards,
    Mairead


Advertisement