Skybox F5

price690

I recently changed my internet provider, same company different service. I had one of these skybox f5's hooked up in the sitting room, you could put apps on it and watch the free to air channels etc.. the kids used it for youtube etc.

it worked fine on the old wifi, but now its stopped working. We cannot connect it to the internet at all. It was never directly connected to the router, we just had an wifi booster plug attached to it.

How the hell do you connect it to the wifi in the house? Its probably something very simple but i'm drawing a blank

Atlantic Dawn

Has the wifi code changed? Most likely the code is changed so you need to go in the wifi settings on the F5 so change them to reflect this.

price690

Atlantic Dawn wrote: »

Has the wifi code changed? Most likely the code is changed so you need to go in the wifi settings on the F5 so change them to reflect this.

Theres no wifi setup section on this F5, thats where im drawing a blank with this.

Theres a network settings, it shows green for ethernet connection but still not online

I don't see anywhere on the F5 where it picks up a wifi connection at all, or where you can enter a password

price690

I should also point out that this box worked perfectly online with our last internet connection, which we changed today

webpal

Are you using a wifi stick? I recently got an Openbox and the wifi stick went straight in the bin. Could be that ur new internet is not strong enough. I had to get home plugs

price690

webpal wrote: »

Are you using a wifi stick? I recently got an Openbox and the wifi stick went straight in the bin. Could be that ur new internet is not strong enough. I had to get home plugs

our new internet connection is even stronger thats the thing. Im not using a dongle or wifi stick.

The router and skybox f5 are in separate rooms and it worked perfectly before we changed, we had a TP-Link (200mbs) booster plugged into the wall and the adjoining cable into the back of the box.

There was never any physical connection between the box and the router and to my knowledge i dont ever recall entering the old wifi password on it.

webpal

If you have an Ethernet cable going into the box then you won't be looking for wifi, sounds like you have home plugs, (that said my knowledge is limited). Have you selected the Ethernet connection option in settings rather than wifi?

price690

webpal wrote: »

If you have an Ethernet cable going into the box then you won't be looking for wifi, sounds like you have home plugs, (that said my knowledge is limited). Have you selected the Ethernet connection option in settings rather than wifi?

I have selected that option but still nothing.

The settings seem pre determined once DCHP is set as on.

These are same home plugs I used previously with old Internet connection

webpal

Only other thing I could suggest is that is you do have a password, disable it temporarily, then see if it works

iggy

price690 wrote: »

I have selected that option but still nothing.

The settings seem pre determined once DCHP is set as on.

These are same home plugs I used previously with old Internet connection

Switch off box and router. Then plug both back in

price690

webpal wrote: »

Only other thing I could suggest is that is you do have a password, disable it temporarily, then see if it works

How do I do this?

price690

iggy wrote: »

Switch off box and router. Then plug both back in

ive done that aswell numerous times but to no avail

thanks very much to everyone for the response

webpal

price690 wrote: »

How do I do this?

if you didn't set it maybe it's been set by your provider

winston_1

Get rid of the homeplugs and run a proper CAT5 cable from the router. Homeplugs are bad technology that cause interference to your neighbours and often don't well, as in this case.

price690

winston_1 wrote: »

Get rid of the homeplugs and run a proper CAT5 cable from the router. Homeplugs are bad technology that cause interference to your neighbours and often don't well, as in this case.

If that was a workable solution then id do it, but the cable would cross the room and through a fireplace so I cant do it unfortunately.

The homeplugs worked a treat for us before though, right up until we had a new router installed. Now the skybox f5 simply cannot work an internet connection.

The neighbours live a good 5 mins away so hopefully theres not too much interference

Kristopherus

winston_1 wrote: »

Get rid of the homeplugs and run a proper CAT5 cable from the router. Homeplugs are bad technology that cause interference to your neighbours and often don't well, as in this case.

That Bullsh*t. Homeplugs work perfectly well in 99.999% of cases. The technology in the current range of Homeplugs is way ahead of what was around when you first started rabbitting about how bad they were:mad:.

swoofer

did you configure the TP-Link (200mbs) booster to work with new router, say name of router, who you were with and who you are with now?

is it sky by any chance

price690

swoofer wrote: »

did you configure the TP-Link (200mbs) booster to work with new router, say name of router, who you were with and who you are with now?

is it sky by any chance

no im with imagine. And I was with imagine previously, changed from wimax to LTE.

Previous router was ZyXEL and new one this week is Linkem I believe.

I would have no idea how to configure the TP-Link (200mbs) booster to work with the new router. I was told aswell that it wasn't a booster they were home plugs if that makes any difference hence its an ethernet connection I need on the Skybox f5.

swoofer

i am going to bed in a mo, with homeplugs, there will be one near the router connected by a cable and another near your skybox and connected with a cable. When you change routers you have to sync homeplugs again, ie switch both off, switch router off, power on homeplugs power on router and wait, then check lights on homeplugs, by the way power off skybox until homeplugs are in sync.

have a closer look at new router, is it defenitely wireless,, LTE what speeds do you get?

price690

swoofer wrote: »

i am going to bed in a mo, with homeplugs, there will be one near the router connected by a cable and another near your skybox and connected with a cable. When you change routers you have to sync homeplugs again, ie switch both off, switch router off, power on homeplugs power on router and wait, then check lights on homeplugs, by the way power off skybox until homeplugs are in sync.

have a closer look at new router, is it defenitely wireless,, LTE what speeds do you get?

the speed is decent at the minute its 40mbps

Stupid question but how would i know if its definitely wireless? theres a cable from outside (presumably the mast) plugged into it, a power plug with wire attached

price690

swoofer wrote: »

i am going to bed in a mo, with homeplugs, there will be one near the router connected by a cable and another near your skybox and connected with a cable. When you change routers you have to sync homeplugs again, ie switch both off, switch router off, power on homeplugs power on router and wait, then check lights on homeplugs, by the way power off skybox until homeplugs are in sync.

have a closer look at new router, is it defenitely wireless,, LTE what speeds do you get?

ive done exactly that there now, plugged out both homeplugs, powered off router and skyboxf5 before turning them all back on and no joy i'm afraid.

all 3 lights are on the homeplugs aswell, don't know what the issue is to be honest

Nowso

sometimes boxs can not handle wifi sids whith spaces in them ie imagine232 2.46

or eircom00000 2.4g ie if you get rid f the 2.4 g getting rid of the space may work

price690

Nowso wrote: »

sometimes boxs can not handle wifi sids whith spaces in them ie imagine232 2.46

or eircom00000 2.4g ie if you get rid f the 2.4 g getting rid of the space may work

can I ask how would I do that exactly? I wouldn't know where to start to be honest

Nowso

price690 wrote: »

can I ask how would I do that exactly? I wouldn't know where to start to be honest

you log into your browsers webbridge could be 192.168.1.254 look in your router manual log in

and go to your sid name edit it and save it and try then

winston_1

winston_1 wrote: »

Get rid of the homeplugs and run a proper CAT5 cable from the router. Homeplugs are bad technology that cause interference to your neighbours and often don't well, as in this case.

Absolute and utter nonsense. Home plugs are a brilliant piece of tech.

PabloAndRoy

swoofer wrote: »

i am going to bed in a mo, with homeplugs, there will be one near the router connected by a cable and another near your skybox and connected with a cable. When you change routers you have to sync homeplugs again, ie switch both off, switch router off, power on homeplugs power on router and wait, then check lights on homeplugs, by the way power off skybox until homeplugs are in sync.

have a closer look at new router, is it defenitely wireless,, LTE what speeds do you get?

This is almost certainly the fix for this problem.

price690

PabloAndRoy wrote: »

This is almost certainly the fix for this problem.

I've tried it and it's not working I'm afraid the box is still offline

PabloAndRoy

price690 wrote: »

I've tried it and it's not working I'm afraid the box is still offline

so if i understand your setup ...

[router]----ethernet----[TP-LINK-1]----electric circuit----[TP-LINK-2]----ethernet----[skybox]

is that it?

If that is is it ... can you plug a laptop directly via ethernet into the router? Does that work?
I have TP-LINK powerline/homplugs and the usually have a "Pair" button on them... do yours?

=================================

or is your set up?

[router].... WiFi ....[TP-LINK-1]----electric circuit----[TP-LINK-2]----ethernet----[skybox]

If this is the setup, has TP-LINK-1 been configured to access the new WiFi network?

swoofer

we will confuse him, he has 2 homeplugs so in effect is using a cable to skyboxf5 but lacks a bit of know how. Its quite possible box was set up for him from the outset.

And that box is tricky, also the new router I cant find a Linkem. The best solution would be to contact the seller but that may not be easy. And its possible box can do wi fi as well.

Op try this Menu, system set up, network set up, config, check to see if it says DHCP or static. If static change to DHCP exit and reboot skybox, then if no joy reboot the router, then if no joy, go back to skybox network, switch off dhcp, reboot, then network switch dhcp back on and reboot.

report back. it might be an idea to prove those plugs are working, plug in laptop, and give exact model of that router, and do you know how to log in to router?

price690

Ok so ive plugged the laptop into the router having taken the cable from the plug beside the router. The laptop got a connection to router with the connecting cable.

I then took the laptop into the living room beside the box. I took the connecting cable (from the tp-link) from the back of the box and put it into my laptop (whilst tp link was still plugged into the wall). The laptop also got a connection here.

Does this confirm that its a problem with the box? or is it still possibly the router?

Dravokivich

price690 wrote: »

It was never directly connected to the router, we just had an wifi booster plug attached to it.

Have you configured this booster for the new network? When you plug anything else into it, if it can't get an internet connection, it's becuase your booster isn't connecting.

price690

Dravokivich wrote: »

Have you configured this booster for the new network? When you plug anything else into it, if it can't get an internet connection, it's becuase your booster isn't connecting.

Ive just plugged them into my laptop and they are working fine. But theres no internet connection to my skybox f5 through the homeplugs

I don't have a box for these homeplugs or instructions I have them a long time now.

swoofer

did you look at skybox network as instructed?

PabloAndRoy

price690 wrote: »

Ok so ive plugged the laptop into the router having taken the cable from the plug beside the router. The laptop got a connection to router with the connecting cable.

I then took the laptop into the living room beside the box. I took the connecting cable (from the tp-link) from the back of the box and put it into my laptop (whilst tp link was still plugged into the wall). The laptop also got a connection here.

Does this confirm that its a problem with the box? or is it still possibly the router?

OK .. so if i understand you correctly ... you just did this:

[router]----ethernet----[TP-LINK-1]----electric circuit----[TP-LINK-2]----ethernet----[laptop]

and that works fine. Yes?

but when you do this:

[router]----ethernet----[TP-LINK-1]----electric circuit----[TP-LINK-2]----ethernet----[skybox]

... that does not work...

If that is the case it HAS to be some setting in the skybox. (i have no idea what that device is btw) Probably the skybox has some fixed IP address which is incompatible with the new network.

price690

swoofer wrote: »

we will confuse him, he has 2 homeplugs so in effect is using a cable to skyboxf5 but lacks a bit of know how. Its quite possible box was set up for him from the outset.

And that box is tricky, also the new router I cant find a Linkem. The best solution would be to contact the seller but that may not be easy. And its possible box can do wi fi as well.

Op try this Menu, system set up, network set up, config, check to see if it says DHCP or static. If static change to DHCP exit and reboot skybox, then if no joy reboot the router, then if no joy, go back to skybox network, switch off dhcp, reboot, then network switch dhcp back on and reboot.

report back. it might be an idea to prove those plugs are working, plug in laptop, and give exact model of that router, and do you know how to log in to router?

could i pm you some screenshots by any chance?

Its already set to DHCP and when it is all the other settings are greyed out. It won't let me turn DHCP off (for purposes of turning it off and back on again), when I try to apply the change to off it says "invalid alternate DNS" on the skybox in network settings

price690

swoofer wrote: »

we will confuse him, he has 2 homeplugs so in effect is using a cable to skyboxf5 but lacks a bit of know how. Its quite possible box was set up for him from the outset.

And that box is tricky, also the new router I cant find a Linkem. The best solution would be to contact the seller but that may not be easy. And its possible box can do wi fi as well.

Op try this Menu, system set up, network set up, config, check to see if it says DHCP or static. If static change to DHCP exit and reboot skybox, then if no joy reboot the router, then if no joy, go back to skybox network, switch off dhcp, reboot, then network switch dhcp back on and reboot.

report back. it might be an idea to prove those plugs are working, plug in laptop, and give exact model of that router, and do you know how to log in to router?

I also have exact model of router but we didn't receive a manual, so ive no idea what the username and password is

I know I access this page by putting the IP address in but I cannot get past that part without a username or password

winston_1

Kristopherus wrote: »

That Bullsh*t. Homeplugs work perfectly well in 99.999% of cases. The technology in the current range of Homeplugs is way ahead of what was around when you first started rabbitting about how bad they were:mad:.

Not bullsh*t at all. No one has changed the laws of physics and Homeplugs continue to cause harmful interference.

winston_1

Leighton Abundant Number wrote: »

Absolute and utter nonsense. Home plugs are a brilliant piece of tech.

Not nonsense. Homeplugs are BAD technology and cause interference. Mains cabling is not designed to carry data so will radiate interference as it is not balanced, screened, or matched.

There are far better ways of carrying data around the house. CAT 5 cable is slimmer than aerial or satellite cables which people seem to manage to install.

ThisRegard

Homeplugs work perfectly well and are a great alternative to CAT cables.

PabloAndRoy

winston_1 wrote: »

Not nonsense. Homeplugs are BAD technology and cause interference. Mains cabling is not designed to carry data so will radiate interference as it is not balanced, screened, or matched.

There are far better ways of carrying data around the house. CAT 5 cable is slimmer than aerial or satellite cables which people seem to manage to install.

As stated above Homeplugs work well 99.999% of the time. You will never get the 200mbps (or whatever the quoted spec might be). I can only get about 50mbps, which might be unsuitable for some applications but works perfectly well for me (IPTV from a DVB-S/T tvheadend attic installation).

Obviously Cat5 is better technology, but it is not always practical to retro fit ethernet throughout old builds. "Get rid of homeplugs and install Cat5" is most often not a solution for someone who is using homeplugs. We usually install homeplug systems because we CAN'T install ethernet.

Without homeplugs our home TV distribution would be tricky (if not impossible).

In short, this tech works most of the time and where it is being used, it is often the only viable networking solution.

Please stop with your FUD and your unhelpful "get Cat5 instead" response.

winston_1

The problem is that they cause interference to other users of the RF spectrum. Causing interference is illegal.

As I said CAT 5 is slimmer and easier to run than aerial or satellite cables which people seem to manage to run.

PabloAndRoy

winston_1 wrote: »

The problem is that they cause interference to other users of the RF spectrum. Causing interference is illegal.

As I said CAT 5 is slimmer and easier to run than aerial or satellite cables which people seem to manage to run.

You keep spurting the same FUD.

There is certainly a possibility of shortwave interference .. if you have radio ham within 50 metres of your house, they will probably be pissed off with you and you should find some other solution. If no radio hams in your area, go ahead and use these excellent devices.

If you are going to continue to advocate Cat 5, then 2 things please:

1. Cat 5 stands for Category 5. It is not an acronym and isn't written as CAT 5.

2. At least advocate Cat 5e, if not going all the way to Cat 6. Cat 5 is limited to 100 mbps and as such might not be very future proof for god knows what applications we may have in the future (multiple ultra HD streams maybe?). If you are going to the trouble of wiring ethernet, make sure that you are at least using Cat 5e.

lertsnim

When Homeplugs are illegal I will take you seriously winston_1. Until then I will continue to use them. Not once has anybody complained about interference. Always the same nonsense.

winston_1

What is FUD?

I agree Homeplugs are not illegal. Creating interference is.

There have been lots of complaints in the UK, and action has been taken. Also in various European countries and one case (at least) in Singapore. Can't say about Ireland but would be surprised if there were no complaints and action.

ThisRegard

What action has been taken in the UK? There have been complaints by radio enthusiasts which were resolved amicably, and the adapters are in the same category as Christmas tree lights and various IT equipment for causing interference.

lertsnim

What action winston_1?

winston_1

lertsnim wrote: »

What action winston_1?

Where they were supplied by BT, BT were told to remove them and provide a hard wired solution.

lertsnim

So nothing stemming from legal implications? Just as I thought.

PabloAndRoy

winston_1 wrote: »

What is FUD?

http://bfy.tw/8K59

swoofer

If I was the OP on this thread I would be totally pi...ed, just imagine getting all these email reminders and thinking a solution to his original problem was arriving only to find it had gone way off topic because of an out and out aas..hole.

Just an update we got the box handshaking with the router, it allocated an ip, gateway etc and tried with dhcp on and off but no luck with getting u tube ie the internet.

The router is locked down so cant go there. Imagine were helpful re dns servers and items already connected. I am amazed box refuses to work on change of router. When I saw post I thought it was easy peasy as I have powerline plugs as well and know all about them!!

So anyone with an F5 box that had teething problems with internet and found a solution perhaps they can share.

icdg

The merits or not of home plug technology is now off topic for this thread and this forum. 48 hour ban for anyone ignoring this general warning.

For the avoidance of doubt, I am not expressing a view as to the merits or not of the said technology. Feel free to debate it in a more appropriate forum. This forum is for discussion of satellite television not networking technologies.