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3G/4G Issues

  • 17-10-2016 2:35pm
    #1
    Tim76
    Registered Users, Registered Users 2 Posts: 955 ✭✭✭


    Hi,

    Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

    I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Tim76 wrote: »
    Hi,

    Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

    I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.
     
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     


  • #3
    Tim76
    Registered Users, Registered Users 2 Posts: 955 ✭✭✭Tim76


    Eir: Pamela wrote: »
    Tim76 wrote: »
    Hi,

    Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

    I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.
     
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi Pamela,

    Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

    Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

    I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

    Regards,

    Tim


  • #4
    cherryghost
    Moderators, Technology & Internet Moderators Posts: 17,137 Mod ✭✭✭✭cherryghost


    What phone have you got and what locality are you in?


  • #5
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Hi,

    Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

    I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.
     
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi Pamela,

    Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

    Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

    I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

    Regards,

    Tim
    [font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]What areas is this in?[/font]
    [font=Verdana, sans-serif]Have you changed your handset or plan recently?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     


  • #6
    Tim76
    Registered Users, Registered Users 2 Posts: 955 ✭✭✭Tim76


    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Hi,

    Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

    I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.
     
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi Pamela,

    Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

    Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

    I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

    Regards,

    Tim
    [font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]What areas is this in?[/font]
    [font=Verdana, sans-serif]Have you changed your handset or plan recently?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    I'm in the Limerick area. I've been using the same handset/plan for the past 2 years. Problems occurring in the past month or so.


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  • #7
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Hi,

    Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

    I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.
     
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi Pamela,

    Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

    Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

    I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

    Regards,

    Tim
    [font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]What areas is this in?[/font]
    [font=Verdana, sans-serif]Have you changed your handset or plan recently?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    I'm in the Limerick area. I've been using the same handset/plan for the past 2 years. Problems occurring in the past month or so.
    What area in Limerick are you in  Tim76?


    - Pamela 


  • #8
    Tim76
    Registered Users, Registered Users 2 Posts: 955 ✭✭✭Tim76


    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Hi,

    Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

    I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.
     
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi Pamela,

    Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

    Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

    I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

    Regards,

    Tim
    [font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]What areas is this in?[/font]
    [font=Verdana, sans-serif]Have you changed your handset or plan recently?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    I'm in the Limerick area. I've been using the same handset/plan for the past 2 years. Problems occurring in the past month or so.
    What area in Limerick are you in  Tim76?


    - Pamela 
    City


  • #9
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Hi,

    Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

    I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.
     
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi Pamela,

    Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

    Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

    I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

    Regards,

    Tim
    [font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]What areas is this in?[/font]
    [font=Verdana, sans-serif]Have you changed your handset or plan recently?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    I'm in the Limerick area. I've been using the same handset/plan for the past 2 years. Problems occurring in the past month or so.
    What area in Limerick are you in  Tim76?


    - Pamela 
    City
    [font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76,[/font][font=Verdana, sans-serif] try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know how that goes. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

     


  • #10
    Tim76
    Registered Users, Registered Users 2 Posts: 955 ✭✭✭Tim76


    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Hi,

    Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

    I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.
     
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi Pamela,

    Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

    Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

    I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

    Regards,

    Tim
    [font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]What areas is this in?[/font]
    [font=Verdana, sans-serif]Have you changed your handset or plan recently?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    I'm in the Limerick area. I've been using the same handset/plan for the past 2 years. Problems occurring in the past month or so.
    What area in Limerick are you in  Tim76?


    - Pamela 
    City
    [font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76,[/font][font=Verdana, sans-serif] try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know how that goes. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

     
    I have to toggle to flight mode everyday to try and get the phone off E and on to 3G/4G. That's reason I'm on this forum.


  • #11
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Hi,

    Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

    I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.
     
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi Pamela,

    Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

    Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

    I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

    Regards,

    Tim
    [font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]What areas is this in?[/font]
    [font=Verdana, sans-serif]Have you changed your handset or plan recently?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    I'm in the Limerick area. I've been using the same handset/plan for the past 2 years. Problems occurring in the past month or so.
    What area in Limerick are you in  Tim76?


    - Pamela 
    City
    [font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76,[/font][font=Verdana, sans-serif] try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know how that goes. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

     
    I have to toggle to flight mode everyday to try and get the phone off E and on to 3G/4G. That's reason I'm on this forum.
     
    [font=Verdana, sans-serif]Can you try the sim in a different handset Tim76? [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]We would need to rule out a handset issue, if you are still experiencing issues after this I would recommend replacing your sim.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     


  • Advertisement
  • #12
    Tim76
    Registered Users, Registered Users 2 Posts: 955 ✭✭✭Tim76


    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Hi,

    Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

    I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.
     
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi Pamela,

    Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

    Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

    I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

    Regards,

    Tim
    [font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]What areas is this in?[/font]
    [font=Verdana, sans-serif]Have you changed your handset or plan recently?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    I'm in the Limerick area. I've been using the same handset/plan for the past 2 years. Problems occurring in the past month or so.
    What area in Limerick are you in  Tim76?


    - Pamela 
    City
    [font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76,[/font][font=Verdana, sans-serif] try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know how that goes. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

     
    I have to toggle to flight mode everyday to try and get the phone off E and on to 3G/4G. That's reason I'm on this forum.
     
    [font=Verdana, sans-serif]Can you try the sim in a different handset Tim76? [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]We would need to rule out a handset issue, if you are still experiencing issues after this I would recommend replacing your sim.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    This seems to be a problem with a number of eMobile customers that I have spoken to in the area. Could it be a network issue by any chance?


  • #13
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Eir: Pamela wrote: »
    Tim76 wrote: »
    Hi,

    Is there a problem with eir mobile's cellular network recently? I seem to be no longer getting 4G coverage and 3G keeps slipping to the dreaded "E".

    I've mainly encountered this problem in the south-west but coverage seems to be even worse in the midlands.
     
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]Tim76,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm sorry to hear this, have you been able to connect to 3G or 4G in any areas?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    Hi Pamela,

    Thank you for your reply. I can connect to 4G intermittently. However a lot of areas where I was always getting 4G, I can now only receive 3G.

    Areas where I was only getting 3G previously I am now only getting "E". If I turn airplane mode on & off a couple of times it will sometimes reestablish a 3G connection but this is a pain.

    I wasn't having this problem before with eMobile. A few friends that I've talked to are having the same issues also.

    Regards,

    Tim
    [font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76.[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]What areas is this in?[/font]
    [font=Verdana, sans-serif]Have you changed your handset or plan recently?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    I'm in the Limerick area. I've been using the same handset/plan for the past 2 years. Problems occurring in the past month or so.
    What area in Limerick are you in  Tim76?


    - Pamela 
    City
    [font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]Tim76,[/font][font=Verdana, sans-serif] try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know how that goes. [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

     
    I have to toggle to flight mode everyday to try and get the phone off E and on to 3G/4G. That's reason I'm on this forum.
     
    [font=Verdana, sans-serif]Can you try the sim in a different handset Tim76? [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]We would need to rule out a handset issue, if you are still experiencing issues after this I would recommend replacing your sim.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks,[/font]
    [font=Verdana, sans-serif]Pamela [/font]

     
    This seems to be a problem with a number of eMobile customers that I have spoken to in the area. Could it be a network issue by any chance?
     
    [font=Verdana, sans-serif]I've checked this with our mobile tech team [/font][font=Verdana, sans-serif]Tim76 [/font][font=Verdana, sans-serif]& there are no reported issues in this area. Can you try the handset testing & let me know how it goes?[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

     


  • #14
    Tim76
    Registered Users, Registered Users 2 Posts: 955 ✭✭✭Tim76


    On a separate matter, m[font=Calibri, Arial, Helvetica, sans-serif]y current 24 month contract is due to expire this month.[/font]

    [font=Calibri, Arial, Helvetica, sans-serif]What you can offer me instead of the existing contract and if the phone is now unlocked and I am free to switch to another service provider for a better deal?[/font]

    [font=Calibri, Arial, Helvetica, sans-serif]Thanks[/font]


  • #15
    eir: Stacey
    Closed Accounts Posts: 186 ✭✭eir: Stacey


    Tim76 wrote: »
    On a separate matter, m[font=Calibri, Arial, Helvetica, sans-serif]y current 24 month contract is due to expire this month.[/font]

    [font=Calibri, Arial, Helvetica, sans-serif]What you can offer me instead of the existing contract and if the phone is now unlocked and I am free to switch to another service provider for a better deal?[/font]

    [font=Calibri, Arial, Helvetica, sans-serif]Thanks[/font]
    Hi Tim76,


    For the best support on this, I would recommend contacting the care team on 1800690000 & they would be more than happy to run through your options etc. 


    - Stacey


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