Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Need help urgently, serious error in bundle price

  • 23-09-2016 8:50am
    #1
    Flaccus
    Registered Users, Registered Users 2 Posts: 3,971 ✭✭✭


    Hi,

    I am an eir customer with an fibre bundle with multiple mobiles.  Yesterday I added a mobile on the same tariff but the email I received from Eir confirming this is incorrect in terms of tariff price. The sales assistant in store agreed and put a note on my account.  The Eir customer care rep I spoke to agreed also but said I need to contact the loyalty team.  Every time I ask to be put through I am cut off.  Now I can't even get through to customer care.

    Is there any possibility  you could look into this.  I can PM on my account details, date of birth, address etc..

    thanks


Comments

  • #2
    Flaccus
    Registered Users, Registered Users 2 Posts: 3,971 ✭✭✭Flaccus


    Got through to loyalty team. Seems shop put me on wrong bundle. It will be resolved on Tuesday when I ring back after order is fully processed. Thanks.


  • #3
    Big Vern
    Registered Users, Registered Users 2 Posts: 603 ✭✭✭Big Vern


    Get back on them straight away Tuesday. I had a bundle broken in the shop and it took ages and numerous phone calls from myself to get it fixed.


  • #4
    Flaccus
    Registered Users, Registered Users 2 Posts: 3,971 ✭✭✭Flaccus


    Big Vern wrote: »
    Get back on them straight away Tuesday. I had a bundle broken in the shop and it took ages and numerous phone calls from myself to get it fixed.

    Thanks. I did. A week later not sorted. They tried to put in a tel line and efibre yesterday. Already have it. Today I'm told the issue was escalated and somene will look at it in 3 days or so. Meanwhile I got overbilled for something I never wanted or asked for. Great company.


  • #5
    Big Vern
    Registered Users, Registered Users 2 Posts: 603 ✭✭✭Big Vern


    I feel your pain!

    Opening a eir bill is like opening a box of chocolates you never know what you will get!!!!


  • #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Flaccus wrote: »
    Got through to loyalty team.  Seems shop put me on wrong bundle.  It will be resolved on Tuesday when I ring back after order is fully processed.   Thanks.
    I'm so sorry to hear this  Flaccus, please do let me know if you need any further assistance.


    -Pamela 


  • Advertisement
  • #7
    Flaccus
    Registered Users, Registered Users 2 Posts: 3,971 ✭✭✭Flaccus


    Hi Pamela,

    Thanks. The shop tell me everything is sorted and I have gone ahead and ordered eir tv.

    As of Friday, Eir customer service told me I have to wait for a member of their team who this has been escalated to, to get back to me. That hasn't happened yet.

    So I will wait and see what transpires over the next day or two.


  • #8
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Flaccus wrote: »
    Hi Pamela,

    Thanks. The shop tell me everything is sorted and I have gone ahead and ordered eir tv.  

    As of Friday, Eir customer service told me I have to wait for a member of their team who this has been escalated to, to get back to me.  That hasn't happened yet.

    So I will wait and see what transpires over the next day or two.
    No problem Flaccus :D  if you want me to look into this feel free to PM me your account number.


    Thanks,
    Pamela 


Advertisement