Quick Question about Leap Top Up App

Fish Bloke

I haven't used my Leap Card before so apologies for the newbie question!

Last night I purchased some travel credit and a 7 day commuter ticket online.
I chose the Top Up App as the load location.

Today, when I scan the card using the app, both purchases appear to be have been "collected".
As in, they weren't there right after I made the purchase last night but they are showing up now.

However, when I log on to my account online I'm shown;

No tickets found on the selected card.

It's also reminding me to collect both tickets by 08/10/2016.

Should I trust the balance showing up when I scan the card via the app.
Or should I trust the website, which is telling me I haven't collected my purchases yet?

Thanks!

Losty Dublin

Did you check here?

https://about.leapcard.ie/faqs

Fish Bloke

Losty Dublin wrote: »

Did you check here?

https://about.leapcard.ie/faqs

I did, but I must have missed this the first time around;

(It can take up to 24 hours for transactions to appear on your online account)

I was just hoping someone who has topped up the card using the app before could confirm that it is safe to use.
I don't want to be stuck tomorrow morning!

goingnowhere

If the app shows the products are loaded, then they are loaded

The website will not update until you actually present the card on a bus, train, tram and the back office sees the card state

Fish Bloke

goingnowhere wrote: »

If the app shows the products are loaded, then they are loaded

The website will not update until you actually present the card on a bus, train, tram and the back office sees the card state

Thanks!