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Set up of replacement router

  • 09-09-2016 7:29pm
    #1
    hairyslug
    Registered Users, Registered Users 2 Posts: 2,596 ✭✭✭


    My WiFi on my f2000 stopped on Wednesday, eir sent me a replacement today but i can't connect to the net (WiFi or Ethernet) the modem is finding the devices but the internet itself is unavailable.
    Can anyone point me in the right direction of setting it up please


Comments

  • #2
    imnorobot
    Closed Accounts Posts: 125 ✭✭imnorobot


    You do have the the rj11 telephone lead plugged from the white master socket into the port marked dsl on the modem
    looking at rear of the modem the port nearest to the power jack
    Do you get dial tone from a phone plugged into the master socket port marked phone

    Did you try to reset the the modem with a pin using the reset button on the rear of the modem

    What lights are on on the modem ?


  • #3
    mass_debater
    Closed Accounts Posts: 3,072 ✭✭✭mass_debater


    They may have broadband only so not necessarily have a dial tone.

    OP, the port on the left on the master socket is the broadband port, the modem will not work in the port on the right or on any other socket in the house (the exception to this would be a specifically ran data port extension provided on install)


  • #4
    hairyslug
    Registered Users, Registered Users 2 Posts: 2,596 ✭✭✭hairyslug


    Sorry I should have updated last night, the initial error was showing that the line wasn't plugged in properly, it was though, was onto tech support, they said the replacement was faulty and a new one is to be sent out.
    After the call, I set it up again, this time without an Ethernet cable connected, after a minute or 2 the dsl locked and all is good in the world today.

    The moral compass needs to be checked to see if I keep the replacement router now.

    So if anyone comes across this in future with the same problem, it's plug and play as far as I can see, I just need to be a bit more patient


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