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Last Week's Top Five Queries Week Ending 09.08.2016

  • 09-09-2016 2:18pm
    #1
    Irish Water: Alex
    Closed Accounts Posts: 78 ✭✭


    Q1: When will my water meter be installed?

    Once your meter is due to be installed you will receive notification in the post two weeks in advance of works, and again two days before installation.

    Q2: How do I get a water report for my area?

    You can find the water quality results for your area by entering your address here.
     
    If you are experiencing disruptions from your cold kitchen tap, please send the following details through private message:

    - Name;
    - Address; and
    - Contact number.

    Q3: Our water has been a brown colour for the last four days. What would be the cause?

    We can certainly look into this for you. In order to investigate this, would you mind providing the following details by PM?

    - Your name;
    - Address; and
    - Contact number.

    Q4: I am moving out of my property but I have received two unpaid bills in February and May this year. I thought billing had been suspended? And how do I close my account?

    The bill you received in May, would have been for the period up to March 31, 2016 and the bill you received in February would have been for the last billing period in 2015.

    If you call us on 1850 448 448 up to 10 days prior to your move, we can update your account with the details.

    Q5: Our water pressure is really low and it is also affecting our neighbours. I checked your Twitter feed but there are no works in the area? 

    If there are no known works posted on our Twitter feed or www.water.ie/help-centre/service-updates, please send us the following details via private mail and we will follow up with your local Water Department:

    - Name;
    - Address; and
    - Contact number.


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