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Waiting on international transfer credit

  • 09-09-2016 1:36pm
    #1
    bethglenfield
    Registered Users, Registered Users 2 Posts: 1 ✭


    Payment was received by DBS (Singapore) on the 31st Aug, usually takes 3-5 days to process so should technically be in my BoI acc by now. Anyone I've talked to form customer service have told me they can't do anything, but surely there must be a way to see pending payments for an acc? Really disappointed with BoI and considering moving banks.


Comments

  • #2
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Good Morning bethglenfield. 

    Thank you for getting in contact with us here on Boards.ie. 

    The transfer time frame is always dependant on the sending bank. Please be assured that we do not hold funds prior to processing and will credit transferred funds as soon as we receive them.

    We would suggest that you contact the foreign bank or sender and ask them to clarify their international transfer time frames to an Irish Bank account. Should you wish to trace the transfer, the sending bank can also carry out this investigation for you. 

    I am sorry that we are unable to help further here, regrettably, this is outside of our control.

    Thanks, 
    Elaine 


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