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what to do with the lack of service

  • 08-09-2016 9:42am
    #1
    kcimmccormack
    Registered Users, Registered Users 2 Posts: 2 ✭


    [font=Verdana, sans-serif]ok I have just about had enough with the very poor service from a national service called Eir.[/font]
    [font=Verdana, sans-serif]Most of my Bband supply is full of HOT AIR with inconsistence service bad latency issues and no up load speed, IE less than dial up speed.[/font]
    [font=Verdana, sans-serif]why when I contact #Eir do they say we will check the line for you[/font]
    [font=Verdana, sans-serif]when the fault is not with the line or the connection to the wall socket or the connection to the router??????[/font]
    [font=Verdana, sans-serif]in fairness they sent out an engineer who tested the line on the pole outside and he said it was perfect,[/font]
    [font=Verdana, sans-serif]he then said he needed access to the house but I was out that day, [/font]
    [font=Verdana, sans-serif]a new router was sent out two days later, yet another **** Zyxel router.[/font]
    [font=Verdana, sans-serif] speed tests remain the same.[/font]
    [font=Verdana, sans-serif]when a rep was checking the line from some office somewhere they said the line is fine at that time but he said there is an internal fault, [/font]
    [font=Verdana, sans-serif]so me and my new best friend agreed to unplug the router and the internal cordless phone and rechecked the line,[/font]
    [font=Verdana, sans-serif]there was no internal fault then apparently,[/font]
    [font=Verdana, sans-serif] I was instructed to plug back in the router to the box on the wall, no problem there,[/font]
    [font=Verdana, sans-serif]I was instructed to plug the cordless phone into the wall socket, then there was problem apparently.[/font]
    [font=Verdana, sans-serif]I agreed to leave the cordless unplugged for 48 hours.[/font]
    [font=Verdana, sans-serif]guess what, NO FKING DIFFERANCE.[/font]
    [font=Verdana, sans-serif]I'm doing regular speed tests now and shortly will consider pulling the account for the 5 mobiles and the house phone soon if this matter is not resolved urgently.[/font]
    [font=Verdana, sans-serif]now don't get me started on the lack of mobile phone signal and little or no mobile phone date or that my neighbour with a different network has 4G. [/font]

    [font=Verdana, sans-serif]thanks for reading but please suggest what I should do or contact......................     [/font]


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    kcimmccormack wrote: »
    [font=Verdana, sans-serif]ok I have just about had enough with the very poor service from a national service called Eir.[/font]
    [font=Verdana, sans-serif]Most of my Bband supply is full of HOT AIR with inconsistence service bad latency issues and no up load speed, IE less than dial up speed.[/font]
    [font=Verdana, sans-serif]why when I contact #Eir do they say we will check the line for you[/font]
    [font=Verdana, sans-serif]when the fault is not with the line or the connection to the wall socket or the connection to the router??????[/font]
    [font=Verdana, sans-serif]in fairness they sent out an engineer who tested the line on the pole outside and he said it was perfect,[/font]
    [font=Verdana, sans-serif]he then said he needed access to the house but I was out that day, [/font]
    [font=Verdana, sans-serif]a new router was sent out two days later, yet another **** Zyxel router.[/font]
    [font=Verdana, sans-serif] speed tests remain the same.[/font]
    [font=Verdana, sans-serif]when a rep was checking the line from some office somewhere they said the line is fine at that time but he said there is an internal fault, [/font]
    [font=Verdana, sans-serif]so me and my new best friend agreed to unplug the router and the internal cordless phone and rechecked the line,[/font]
    [font=Verdana, sans-serif]there was no internal fault then apparently,[/font]
    [font=Verdana, sans-serif] I was instructed to plug back in the router to the box on the wall, no problem there,[/font]
    [font=Verdana, sans-serif]I was instructed to plug the cordless phone into the wall socket, then there was problem apparently.[/font]
    [font=Verdana, sans-serif]I agreed to leave the cordless unplugged for 48 hours.[/font]
    [font=Verdana, sans-serif]guess what, NO FKING DIFFERANCE.[/font]
    [font=Verdana, sans-serif]I'm doing regular speed tests now and shortly will consider pulling the account for the 5 mobiles and the house phone soon if this matter is not resolved urgently.[/font]
    [font=Verdana, sans-serif]now don't get me started on the lack of mobile phone signal and little or no mobile phone date or that my neighbour with a different network has 4G. [/font]

    [font=Verdana, sans-serif]thanks for reading but please suggest what I should do or contact......................     [/font]
    Hi  kcimmccormack,


    Thanks for getting in touch, I'm so sorry to hear of these issues you are experiencing with your connection.
    Can you PM me your account number and I will take a look into this.

    -Pamela 


  • #3
    kcimmccormack
    Registered Users, Registered Users 2 Posts: 2 ✭kcimmccormack


    Hello Pamela, did you get time to check out my email?


  • #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    kcimmccormack wrote: »
    Hello Pamela, did you get time to check out my email?
    [font=Verdana, sans-serif]Just going through my PM's now [/font][font=Verdana, sans-serif]kcimmccormack,[/font][font=Verdana, sans-serif] [/font][font=Verdana, sans-serif]I'll be back to you soon.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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