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Charged roaming even when roaming didn't work

  • 29-08-2016 3:43pm
    #1
    [Deleted User]
    Posts: 0 ✭


    Hi,

    I talked to your support desk a week ago and they recommended I send an email to customercare@eir.ie but didn't get a reply.

    I was recently in the US and enabled roaming however within seconds of enabling it I received a text message to say I've used €48 of data. Nothing worked on the phone, no email, no web browsing... nothing.

    Why am I being charged for a service that I never received?


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    ni@ll wrote: »
    Hi,

    I talked to your support desk a week ago and they recommended I send an email to customercare@eir.ie but didn't get a reply.

    I was recently in the US and enabled roaming however within seconds of enabling it I received a text message to say I've used €48 of data. Nothing worked on the phone, no email, no web browsing... nothing.

    Why am I being charged for a service that I never received?
    Hi ni@ll,


    Thanks for getting in touch. Can you PM me your mobile number & pin & I will take a look into this.

    -Pamela 


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