Internal organs still in supermarket chicken

StillThinking

Bought a chicken yesterday, roasted it today for in-laws dinner, wasn't until I had cooked it I realised all internal organs still attached.
Got in touch with the supermarkets customer service and was told to return packaging to store for a refund or new product.
I don't think I'm happy with just that but have no idea if that's as good as it gets?
For reference the stomach or whatever chickens have was still there but split and half digested grains flew out at me I went to try and pull it out, also has anybody ever smelt cooked chicken poop? Not very nice especially when you're cooking for your mother in law.
Anybody have any ideas where I can complain or what I should do?

L1011

Is there a standard expectation of them being stripped out? I would always check

ted1

Sorry what's the issue ?

EndaHonesty

StillThinking wrote: »

Bought a chicken yesterday, roasted it today for in-laws dinner, wasn't until I had cooked it I realised all internal organs still attached.
Got in touch with the supermarkets customer service and was told to return packaging to store for a refund or new product.
I don't think I'm happy with just that but have no idea if that's as good as it gets?
For reference the stomach or whatever chickens have was still there but split and half digested grains flew out at me I went to try and pull it out, also has anybody ever smelt cooked chicken poop? Not very nice especially when you're cooking for your mother in law.
Anybody have any ideas where I can complain or what I should do?

You didn't realise until you had it cooked?!
Do you have both your eyes and both your hands?

Standard prep for a roast chicken is to clean it out, flavour, oil & season it.

My advice?

Complain to your own parents for not slapping enough sense into you!

cruais

You're supposed to always check before cooking. Is part of the prep

dudara

EndaHonesty wrote: »

Complain to your own parents for not slapping enough sense into you!

please don't talk to other posters like that.

dudara

StillThinking

Such a lovely bunch, I'll be sure to send everybody here if they need advice on anything

anothernight

StillThinking wrote: »

I don't think I'm happy with just that but have no idea if that's as good as it gets?

In fairness, what else could they possibly do? They can't turn back time.

Avatar MIA

StillThinking wrote: »

Such a lovely bunch, I'll be sure to send everybody here if they need advice on anything

Thanks

Deub

I guess it is a 50-50 issue. Maybe they were not supposed to sell it like this but you should have noticed it when you chose it or at least when you prepared it. The weight of the chicken should have rang alarm bell.

Regarding compensation, i have the impression you want more than a refund or another chicken. If it is the case, it is only at the shop discretion and base on what I said above, you may not get something else.

Avatar MIA

Deub wrote: »

If it is the case, it is only at the shop discretion and base on what I said above, you may not get something else.

Oh, I dunno, litigation can be bizarre at times.

http://www.independent.ie/irish-news/courts/psychiatric-nurse-awarded-130000-after-weetabix-boxes-fell-on-her-during-tesco-shopping-trip-31019733.html

El_Duderino 09

StillThinking wrote:

Such a lovely bunch, I'll be sure to send everybody here if they need advice on anything

I think the most incongruous part was that you were worried about cooking a nice roast for your mother in law, but you didn't pay any attention to the chicken. If you attempted to prep the chicken you would have noticed the inside of the chicken was full of offal.

Finding offal inside a cooked chicken must me very embarrassing.

MonsterCookie

Tbh I didn't think the insides were still left in supermarket chickens. Any whole chicken I've bought from dunnes, tesco or super value in the last 20 years have been cleaned and are ready to cook.

Is there anything on the packaging to say if it's oven ready or not?

Sam Kade

StillThinking wrote: »

Such a lovely bunch, I'll be sure to send everybody here if they need advice on anything

But you did get advice, what's the problem? Check the chicken before you cook it.

StillThinking

Actually I was worried about food poisioning and I suppose I was wondering if maybe it I should contact fsai but never mind.
Mod you can delete this thread now I didn't get the advice I was looking for and I obviously posted in the wrong forum

Avatar MIA

StillThinking wrote: »

Actually I was worried about food poisioning and I suppose I was wondering if maybe it I should contact fsai but never mind.
Mod you can delete this thread now I didn't get the advice I was looking for and I obviously posted in the wrong forum

Pretty sure threads don't get deleted just because the OP made a mistake.

former total

It is absolutely the case that the innards should have been removed. The OP should not have to check that. The days of removing giblets yourself are long gone.

As for food poisoning, very unlikely if it is cooked thoroughly.

It's all a bit minging but beyond a refund I'm not sure where else you might go with it.

bellissima

You are supposed to wipe out the inside of the chicken before seasoning,flavouring,oiling and cooking it. If you had done that you would have discovered that there were innards there. You would , perhaps,have cause for complaint about the presence of innards there,but not about the possible consequences of their presence ie embarrassment or food poisoning. The normal routine of chicken preparation was not followed.

MonsterCookie

Avatar MIA wrote: »

Pretty sure threads don't get deleted just because the OP made a mistake.

Unless it's very clear on the labels I don't think the OP made a mistake at all!

Seth Brundle

Did you all still eat the chicken?

dudara

To be fair, giblets and internal organs are generally removed in supermarket chickens these days, so it's actually not all that unusual that someone wouldn't check. Especially if it's someone who has been used to supermarket chickens all along.

OP - you should contact the supermarket ASAP, as they will want to check this with their suppliers to ensure this doesn't happen again. I genuinely don't know if they will offer anything beyond a refund and apology.

Posters - I have had enough of the OP bashing. Cut it out.

nc6000

cruais wrote:

You're supposed to always check before cooking. Is part of the prep

Most of the replies are very harsh on the OP. I've cooked loads of chickens and never once thought to check inside the cavity before putting it in the oven.

StillThinking

The chicken was marked as oven ready, giblets in chicken is grand but this was the croup with the contents and his intestines. Its wasn't like they were removed and left in all was still attached, I was looking for advice not looking to be told how stupid I was etc. If I'm not going to get actual advice I see no point in having the thread. I will contact the fsai today, supermarket has already been contacted

former total

bellissima wrote: »

You are supposed to wipe out the inside of the chicken before seasoning,flavouring,oiling and cooking it. If you had done that you would have discovered that there were innards there. You would , perhaps,have cause for complaint about the presence of innards there,but not about the possible consequences of their presence ie embarrassment or food poisoning. The normal routine of chicken preparation was not followed.

This is not correct.

Avatar MIA

MonsterCookie wrote: »

Unless it's very clear on the labels I don't think the OP made a mistake at all!

Not the mistake to which I was referring.

intheclouds

Doubt I'd specifically check either unless I was going to stuff it.

I generally just bang it in a tray and roast it myself. Wouldn't fancy carving and finding what you did.

I'd say a mistake was made in suppliers and I'd certainly be complaining to supermarket and fsai. I'd be interested to hear what fsai have to say on it.

MonsterCookie

Avatar MIA wrote: »

Not the mistake to which I was referring.

Then I'm not sure what your point was I'm afraid.

superfurry1

Seems alot of people clean out the inside of a ready to cook chicken seems odd to me or people watching too many cookery programmes thinking they are special, I think the op is right they should at least get an extra chicken as repayment or a steak would be a nice gesture oh shouldn't of said that you might get more helpful advice on how to cook that also

newacc2015

I do think the QC for the factory should be checked. You would expect the chicken to be cleaned out inside. But at the end of the day, a chicken was a living thing and the organs etc you seen were entirely natural. It was not like you found a bolt from the machine in it

OP I dont see what more you can expect from the supermarket other than a replacement. You might not have been happy to see a Chickens organs, but thats what a Chicken has inside

hdowney

StillThinking wrote: »

The chicken was marked as oven ready, giblets in chicken is grand but this was the croup with the contents and his intestines. Its wasn't like they were removed and left in all was still attached, I was looking for advice not looking to be told how stupid I was etc. If I'm not going to get actual advice I see no point in having the thread. I will contact the fsai today, supermarket has already been contacted

This in bold is the key factor. Marked oven ready means innards removed so in this case the OP has cause for complaint.

On the other hand, what the supermarket has offered seems fair and standard.

One would hope that the supermarket get on to their suppliers/packagers to ensure this doesn't happen again.

Ace Attorney

El_Duderino 09 wrote: »

I think the most incongruous part was that you were worried about cooking a nice roast for your mother in law, but you didn't pay any attention to the chicken. If you attempted to prep the chicken you would have noticed the inside of the chicken was full of offal.

Finding offal inside a cooked chicken must me very embarrassing.

Probably offal embarrassing, id say...

Sam Kade

Ace Attorney wrote: »

Probably offal embarrassing, id say...

It was really fowl.

jockeyboard

Sorry but this is gross. I would be raging op as
1) no dinner
2) feel sick
3) would avoid chicken
4) pain in hole having to bring back to shop etc.

Kiss1037

although i always clean innards FSAI dont recommend this , so op did no wrong and factory practices should be inspected

Fro FSAI

Q. Should I wash a chicken before cooking?

The Food Safety Authority of Ireland does not recommend washing chicken (or any other poultry) in running water. This is because, when raw poultry is washed in this manner, the harmful bacteria present on the raw poultry may be sprayed around the washing area contaminating cloths, work surfaces and potentially other foodstuffs.

The best way to prepare poultry for cooking is to use wet kitchen towel to wipe the chicken and dispose of the kitchen towel immediately. Be sure to wash hands in antibacterial soap afterwards.

reddevilfan

Well an awful lot of trolls who get thrills off cracking whips?? And poking people.

OP

I knew a friend who bought a ready to cook GF ( NO NEED TO CLEAN OUT AND PREP ) with all the seasoning etc. They cooked it and noticed it smelled very odd and eventually found that it was not removed of its innards.

They took the chicken back to the store where the Manager was not impressed.... He advised them to take pictures and contact the company direct whilst offering them a new choice of dinner and €10 free shopping. I heard after complaining to the company that they had to submit pictures etc and were offered a €20 voucher for their prouducts....

The €20 voucher never arrived and my friends were angry they did not go further to a solicitor etc...

Make sure to take pics of your product, wrapping and receipt if you choose this route.

Also I am glad that none of you or your family eat any of this chicken, I could only imagine the hospital bills after discovering that..

Reddevilfan

Sam Kade

reddevilfan wrote: »

Well an awful lot of trolls who get thrills off cracking whips?? And poking people.

OP

I knew a friend who bought a ready to cook GF ( NO NEED TO CLEAN OUT AND PREP ) with all the seasoning etc. They cooked it and noticed it smelled very odd and eventually found that it was not removed of its innards.

They took the chicken back to the store where the Manager was not impressed.... He advised them to take pictures and contact the company direct whilst offering them a new choice of dinner and €10 free shopping. I heard after complaining to the company that they had to submit pictures etc and were offered a €20 voucher for their prouducts....

The €20 voucher never arrived and my friends were angry they did not go further to a solicitor etc...

Make sure to take pics of your product, wrapping and receipt if you choose this route.

Also I am glad that none of you or your family eat any of this chicken, I could only imagine the hospital bills after discovering that..

Reddevilfan

What were they hoping the outcome would be by taking the suppliers to court?

selous

I got sliced chicken once which still had binding around it, (what they wrap it in before it's sliced) only found it while eating it, rang the manufacturer, they sent out a little pack looking for the binding and barcode etc, they rang me back 2 weeks later saying what it was and got E20 in vouchers (for their products) a few days after.
Can do the "what ifs" if a child ate it, could have choked on it etc, but no one was any worse off, and for the E4 packet of meat I got E20, albeit for their products.

Why not ring the supplier, and tell them, also tell them you notified the shop where it was bought too, if they ask for receipts etc that you have more than likely thrown away.

Oops, poster above got there before me.

reddevilfan

Sam Kade wrote: »

What were they hoping the outcome would be by taking the suppliers to court?

They only taught about doing it after they had spoke to the company direct and promised €20 in vouchers for the inconvenience..... Which they never received

I too would be annoyed if I was talked around by I'm so sorry bla bla and we will send out you a voucher etc

To feel like they just said mass to get us off the phone

StillThinking

Brought it back to shop, manager nearly got sick in front of me when I showed her. I have pictures and receipt, they have my name number and address. They apologised and gave me my money back.

allthedoyles

We used to call them the giblets and some people
Iike them cooked

StillThinking

allthedoyles wrote:

We used to call them the giblets and some people Iike them cooked

Oh I love cooked giblets, not too fond of intestines still full of poop though

newacc2015

reddevilfan wrote: »

The €20 voucher never arrived and my friends were angry they did not go further to a solicitor etc...

Make sure to take pics of your product, wrapping and receipt if you choose this route.

Also I am glad that none of you or your family eat any of this chicken, I could only imagine the hospital bills after discovering that..

Reddevilfan

What payout were they expecting? So Judge was going to rule they experienced distress after seeing something every Chicken has inside of it? ie its organs. I imagine a Judge would tell you to cop on if you brought this to court

What Hospital bills would have resulted from this? If OP cooked the chicken, all the pathogens would have been killed. You will find animal excrement in a lot of beef products, it is just how the animal is killed and processed afterwards

This whole thread shows how detached people are from food production these days.

El_Duderino 09

Ace Attorney wrote:

Probably offal embarrassing, id say...

OP will never ever liver it down

former total

newacc2015 wrote: »

This whole thread shows how detached people are from food production these days.

Or basic hygiene.

Wiping the inside of the bird?!

rubadub

superfurry1 wrote: »

Seems alot of people clean out the inside of a ready to cook chicken seems odd to me

I don't clean it out but I certainly have a look, and a once over the whole bird and in between folds etc for anything odd. As its wrapped in plastic I would check to see if any fragments came off, or could have a bag of legitimate giblets in it, regardless of what he pack says. I would also sniff milk & other meats no matter what the use by date says, and if adding eggs to a mix would crack them separate first to check rather than ruin the lot.

I expect many of the "non-checkers" will be checking from now on.

Similar happened in the UK that made the papers, they got a £10 voucher for meat in tesco
http://www.express.co.uk/news/uk/618833/Tesco-chicken-blood-faeces-undisgested-food-corn

martingriff

blank

reddevilfan

newacc2015 wrote: »

reddevilfan wrote: »

The 20 voucher never arrived and my friends were angry they did not go further to a solicitor etc...

Make sure to take pics of your product, wrapping and receipt if you choose this route.

Also I am glad that none of you or your family eat any of this chicken, I could only imagine the hospital bills after discovering that..

Reddevilfan

What payout were they expecting? So Judge was going to rule they experienced distress after seeing something every Chicken has inside of it? ie its organs. I imagine a Judge would tell you to cop on if you brought this to court

What Hospital bills would have resulted from this? If OP cooked the chicken, all the pathogens would have been killed. You will find animal excrement in a lot of beef products, it is just how the animal is killed and processed afterwards

This whole thread shows how detached people are from food production these days.

Eh.... they were happy with the apology and a 20 euro gift card.... which never arrived.... the phrase " F them I should of went to a solicitor" All probably said in frustration about the incident....

As regard the hospital bills quote

If you would not bother taking your family to hospital after such an incident then thats your problem.... I on the other hand care about my kids and would ensure that their was no possibility of ANY SORT of poisoning that would make them ill and affect them going to school etc.

martingriff

rubadub wrote: »

I don't clean it out but I certainly have a look, and a once over the whole bird and in between folds etc for anything odd. As its wrapped in plastic I would check to see if any fragments came off, or could have a bag of legitimate giblets in it, regardless of what he pack says. I would also sniff milk & other meats no matter what the use by date says, and if adding eggs to a mix would crack them separate first to check rather than ruin the lot.

I expect many of the "non-checkers" will be checking from now on.

Similar happened in the UK that made the papers, they got a £10 voucher for meat in tesco
http://www.express.co.uk/news/uk/618833/Tesco-chicken-blood-faeces-undisgested-food-corn

So I am not the only one do not feel like a idiot anymore

dudara

I always sniff meat and milk. Even if it's with sell by date, it can still go off. A quick sniff is better than finding curdled milk in your tea

Mr Magnolia

I've cooked many, many chickens and never checked that the cavity was empty. I've often stuffed herbs, butter and a combination of both up onto the breast under the skin and still never checked the cavity was empty. The only time I would have noticed is when if decided on spatchcock.

For all those people cleaning out the cavity whether it be wiping, washing or whatever else just be aware of additional food safety risks you're undertaking that are not at all necessary.

OP, I feel your pain. I'm sure it was embarrassing (though it shouldn't be, not your fault). I can only imagine what the smell was like having visited chicken farms. Cooked chicken poop. Not pleasant.

intheclouds

dudara wrote: »

I always sniff meat and milk. Even if it's with sell by date, it can still go off. A quick sniff is better than finding curdled milk in your tea

My sense of smell is so bad it wouldn't alert me to anything.