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Think my parents have been done by a Toyota dealer

  • 27-08-2016 03:43PM
    #1
    Registered Users, Registered Users 2 Posts: 4,018 ✭✭✭


    Hey guys

    Would appreciate a big help as my parents have gone berserk

    My dad landed back with a 162 Corolla today from the garage.

    He suspects that the dealer installed a genuine towbar, but a 3rd party wiring loom. Though he's not sure if the towbar is even genuine

    I'd be really grateful if someone could show me a picture of the real deal so I could compare - and hopefully save world war 3 from breaking out this weekend.

    Thank you all in advance!


«134567

Comments

  • Registered Users, Registered Users 2 Posts: 86,488 ✭✭✭✭Atlantic Dawn
    GDY151


    Is there a genuine Toyota towbar available for a Corolla in the brochure?

    This looks like the genuine one...
    !B0NjzfwEWk~$(KGrHqN,!i8Ew5R(JC95BMZW7KzB3w~~_35.JPG?set_id=8800005007


  • Registered Users, Registered Users 2 Posts: 4,018 ✭✭✭One More Toy


    Is there a genuine Toyota towbar available for a Corolla in the brochure?

    This looks like the genuine one...
    !B0NjzfwEWk~$(KGrHqN,!i8Ew5R(JC95BMZW7KzB3w~~_35.JPG?set_id=8800005007

    Yeah that looks like the genuine Toyota one - sadly not the one my parents paid 800 quid for... Where do they go from here?


  • Registered Users, Registered Users 2 Posts: 51,642 ✭✭✭✭bazz26


    Most of this sort of work is farmed out to a local third party. €800 sounds very expensive to me for a tow bar and fitting especially if it's done through a third party. He would have got it done cheaper by going to an independent tow bar specialist.


  • Registered Users, Registered Users 2 Posts: 86,488 ✭✭✭✭Atlantic Dawn
    GDY151


    Yeah that looks like the genuine Toyota one - sadly not the one my parents paid 800 quid for... Where do they go from here?

    I suppose at the end of the day it depends what they ordered, if it was a specified as genuine then it should be that. I don't know on the current model of Corolla what options there are, you can't get the Corolla in the UK any more so it could be possible that there is no genuine available to order in this region, then again a non genuine should be in the €300/€400 region I would think at max.


  • Registered Users, Registered Users 2 Posts: 297 ✭✭bonyn


    Interesting.. my mother was buying a corolla from a dealer. He said he'd throw in either foot mats or a silver stripe (?) along the sides of the car.

    I looked up the offers from toyota and saw the mats were included as standard. When we said it to him, he said "yes, but I meant the rear foot mats".. as for the stripe, I figured it wasn't an official thing which might damage the car in some way - and besides, my mam didn't like them, so she just took the foot mats.

    It was all pretty strange though for an official dealer to be messing like that.


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  • Registered Users, Registered Users 2, Paid Member Posts: 6,724 ✭✭✭flutered


    i had a mivera fitted with a towbar late last year, by a dealer, €250


  • Registered Users, Registered Users 2 Posts: 4,018 ✭✭✭One More Toy


    Thanks for the replies lads

    Here is a picture of it in the brochure (and the price they paid)

    t50y7t.jpg


    And here is what they got (notice its missing the red plate, also there are no identification marks on the towbar or the wiring loom)

    2ajba1h.jpg

    Nearly certain it isnt the geuine, the salesman wont answer his mobile conveniently.

    Where do they go from here? Weekend ruined it looks like; i know its a trivial thing but being conned out of 800 quid is a bummer


  • Closed Accounts Posts: 18,253 ✭✭✭✭uck51js9zml2yt


    Thanks for the replies lads

    Here is a picture of it in the brochure (and the price they paid)

    t50y7t.jpg


    And here is what they got (notice its missing the red plate, also there are no identification marks on the towbar or the wiring loom)

    2ajba1h.jpg

    Nearly certain it isnt the geuine, the salesman wont answer his mobile conveniently.

    Where do they go from here? Weekend ruined it looks like; i know its a trivial thing but being conned out of 800 quid is a bummer

    That's a Toyota logo on the cap.


  • Registered Users, Registered Users 2 Posts: 12,903 ✭✭✭✭Toyotafanboi


    Weekend ruined by a non OEM towbar? Ah now...

    Whether it is or isn't, it's on the car now. Honestly there's really very little you can do. Bar go to extreme lengths of heartache to rectify an issue that you aren't even sure exists.


  • Closed Accounts Posts: 522 ✭✭✭Walter2016


    Thanks for the replies lads

    Here is a picture of it in the brochure (and the price they paid)




    And here is what they got (notice its missing the red plate, also there are no identification marks on the towbar or the wiring loom)



    Nearly certain it isnt the geuine, the salesman wont answer his mobile conveniently.

    Where do they go from here? Weekend ruined it looks like; i know its a trivial thing but being conned out of 800 quid is a bummer

    Its past 4pm - place probably closed at 1pm today, so don't get hung up on that.

    You say "nearly certain". You're either certain or not, there's no nearly in it. If you approach with a negative attitude you will fall out very quickly and by the looks of it, affect things for a long time.

    Tow bars are easily replaced. If its a different part to that advertised, then you are entitled for it to be replaced. But until you have absolute proof it is advisable not to go in roaring the head off with accusations.

    Call Toyota on Monday ask them what it should look like.

    As for it ruining the weekend - that's utterly ridiculous.


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  • Registered Users, Registered Users 2 Posts: 4,018 ✭✭✭One More Toy


    Walter2016 wrote: »
    Its past 4pm - place probably closed at 1pm today, so don't get hung up on that.

    You say "nearly certain". You're either certain or not, there's no nearly in it. If you approach with a negative attitude you will fall out very quickly and by the looks of it, affect things for a long time.

    Tow bars are easily replaced. If its a different part to that advertised, then you are entitled for it to be replaced. But until you have absolute proof it is advisable not to go in roaring the head off with accusations.

    Call Toyota on Monday ask them what it should look like.

    As for it ruining the weekend - that's utterly ridiculous.

    I know you're right, my parents are the old fashioned type and get hung up on being scammed.


  • Registered Users, Registered Users 2 Posts: 8,525 ✭✭✭JohnBoy26


    Thanks for the replies lads

    Here is a picture of it in the brochure (and the price they paid)

    t50y7t.jpg


    And here is what they got (notice its missing the red plate, also there are no identification marks on the towbar or the wiring loom)

    2ajba1h.jpg

    Nearly certain it isnt the geuine, the salesman wont answer his mobile conveniently.

    Where do they go from here? Weekend ruined it looks like; i know its a trivial thing but being conned out of 800 quid is a bummer

    But does that hitch not look exactly like the one in the brochure?


  • Registered Users, Registered Users 2 Posts: 1,109 ✭✭✭corglass


    What's the problem?

    Did your parents explicitly ask for a Toyota towbar or agree price beforehand?


  • Registered Users, Registered Users 2 Posts: 297 ✭✭bonyn


    corglass wrote: »
    What's the problem?

    Did your parents explicitly ask for a Toyota towbar or agree price beforehand?

    They don't have to. If they went to the dealership to purchase an item they saw in the brochure and were charged the price in the brochure, they should be able to assume the parts are genuine and not 3rd party knockoffs.


  • Posts: 7,863 ✭✭✭ [Deleted User]


    Thread of the year?


  • Registered Users, Registered Users 2 Posts: 50 ✭✭TRADES SUPPLY AVAILABLE


    €800, EIGHT F....G HUNDRED EURO FOR A TOW HITCH!!! ..................... GOOD F.....G LORD !! BLATANT ROBBERY AND SNEAKY ****ERS !! WHEN ARE WE EVER GONNA STAND UP TO ALL THIS CORPORATE CONTROL AND BULL****. MIND YOU I WOULDN'T BY A NEW CAR BECAUSE YOUR PARENTS HAVE JUST THROW AWAY €800 FOR THE TOW HITCH AND APPROX 5-7000 IN DEPRECIATION AS THEY DROVE AWAY AND OUT OF THE GARAGE!!!
    ((PURCHASING A NEW CAR LIKE THAT SHOULD OF GOT THEM THE HITCH THROWN IN))


  • Registered Users, Registered Users 2 Posts: 1,109 ✭✭✭corglass


    bonyn wrote: »
    corglass wrote: »
    What's the problem?

    Did your parents explicitly ask for a Toyota towbar or agree price beforehand?

    They don't have to. If they went to the dealership to purchase an item they saw in the brochure and were charged the price in the brochure, they should be able to assume the parts are genuine and not 3rd party knockoffs.

    Exactly, IF

    This all really depends on what their verbal agreement was based on before work proceeded


  • Registered Users, Registered Users 2 Posts: 4,018 ✭✭✭One More Toy


    corglass wrote: »
    Exactly, IF

    This all really depends on what their verbal agreement was based on before work proceeded

    Yeah my dad explicitly stated he wanted the genuine


  • Registered Users, Registered Users 2 Posts: 8,917 ✭✭✭GM228


    Thanks for the replies lads

    Here is a picture of it in the brochure (and the price they paid)

    t50y7t.jpg


    And here is what they got (notice its missing the red plate, also there are no identification marks on the towbar or the wiring loom)

    2ajba1h.jpg

    Nearly certain it isnt the geuine, the salesman wont answer his mobile conveniently.

    Where do they go from here? Weekend ruined it looks like; i know its a trivial thing but being conned out of 800 quid is a bummer

    It looks like a genuine Toyota towbar especially with the Toyota cap (I don't think they sell the caps seperately?), and the wiring looms come with either the red label to the right of the socket or a shorter version like in your picture which usually has a metallic Toyota serial sticker behind it instead of the red label.


  • Closed Accounts Posts: 1,066 ✭✭✭Johngoose


    I'm no expert but I'd go to arrival main Toyota dealer and see what they are offering regarding tow bar/hitch.


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  • Registered Users, Registered Users 2 Posts: 12,903 ✭✭✭✭Toyotafanboi


    Because Toyota steel is better than spurious steel.

    It's probably a Witter with a fancy hat :pac:


  • Registered Users, Registered Users 2 Posts: 1,109 ✭✭✭corglass


    800, EIGHT F....G HUNDRED EURO FOR A TOW HITCH!!! ..................... GOOD F.....G LORD !! BLATANT ROBBERY AND SNEAKY ****ERS !! WHEN ARE WE EVER GONNA STAND UP TO ALL THIS CORPORATE CONTROL AND BULL****. MIND YOU I WOULDN'T BY A NEW CAR BECAUSE YOUR PARENTS HAVE JUST THROW AWAY 800 FOR THE TOW HITCH AND APPROX 5-7000 IN DEPRECIATION AS THEY DROVE AWAY AND OUT OF THE GARAGE!!!
    ((PURCHASING A NEW CAR LIKE THAT SHOULD OF GOT THEM THE HITCH THROWN IN))


    Try hitting caps lock


  • Registered Users, Registered Users 2 Posts: 50 ✭✭TRADES SUPPLY AVAILABLE


    Yeah my dad explicitly stated he wanted the genuine

    Just because its a "new Car" doesn't change your rights as a consumer, tell your parents to take it back on Monday (if not open tomorrow)... And I mean the Car along with the tow hitch!!


  • Registered Users, Registered Users 2 Posts: 22,440 ✭✭✭✭endacl


    €800, EIGHT F....G HUNDRED EURO FOR A TOW HITCH!!! ..................... GOOD F.....G LORD !! BLATANT ROBBERY AND SNEAKY ****ERS !! WHEN ARE WE EVER GONNA STAND UP TO ALL THIS CORPORATE CONTROL AND BULL****. MIND YOU I WOULDN'T BY A NEW CAR BECAUSE YOUR PARENTS HAVE JUST THROW AWAY €800 FOR THE TOW HITCH AND APPROX 5-7000 IN DEPRECIATION AS THEY DROVE AWAY AND OUT OF THE GARAGE!!!
    ((PURCHASING A NEW CAR LIKE THAT SHOULD OF GOT THEM THE HITCH THROWN IN))

    Shouty McShoutface.


  • Registered Users, Registered Users 2 Posts: 50 ✭✭TRADES SUPPLY AVAILABLE


    corglass wrote: »
    Try hitting caps lock

    Go mind your own business.... and have a tug

    Mod note, banned


  • Registered Users, Registered Users 2 Posts: 22,440 ✭✭✭✭endacl


    Go mind your own business.... and have a tug

    With a genuine Toyota tug bar?


  • Closed Accounts Posts: 7,540 ✭✭✭Special Circumstances


    Go mind your own business.... and have a tug
    A QUIET TUG OR A LOUD ONE?


  • Registered Users, Registered Users 2 Posts: 134 ✭✭Corbally


    Wouldn't be too worried about the tow bar not being genuine but the wiring loom can be a problem. Not sure if it has parking sensors? 2 people I know got new Slodas this year in different dealers. Both asked the dealer for a tow bar and both ended up with a cheap universal light socket spliced into the break lights instead of the genuine Skoda loom.
    When towing a trailer the parking sensors were getting awful confused and if you were ever trying to find the fuse for the light socket instead of it being in the fuse box where it's supposed to be you'd have to start pulling carpets out of the boot and searching for wherever the installer felt like putting it.
    Both of them went back and complained u til the dealers put in the right loom. One guy only had to complain once, other guy was arguing for weeks.
    If it was my car I'd wire the cheap universal loom myself but if you're paying a premium you deserve to get what you paid for.


  • Registered Users, Registered Users 2 Posts: 6,845 ✭✭✭Noccy_Mondy


    I don't know what's worse, a dirty rotten non detachable dragging bar on a new car (very surprised they're not a standard feature on the oul avensisss and corolla)

    OR

    the fact that you'd have to pay Toyota 121 beans to put horrible rub strips on the side of your car......
    Wouldn't even put them on if they paid me 121!


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  • Closed Accounts Posts: 964 ✭✭✭737max


    That trailer socket and bracket looks like one I purchased on ebay for three euro. It doesn't look OEM.

    My Colleague got a tow bar on his B-class merc and it had to be OEM and it had to be programmed in the computer of the car and if a tow bar isn't professionally installed in Germany then the car fails its roadworthiness test.

    The people behind the NCT are just looking for reasons to charge a retest fee and one day they will come around to checking tow bar installations.


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