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Why are dates changing on my Business Online statement?

  • 26-08-2016 10:21am
    #1
    aosaigh
    Registered Users, Registered Users 2 Posts: 27 ✭


    I've noticed that on nearly all payments I make with by BOI account, the dates that the payment initially shows up on my statements shifts. I had a payment appear on the 22nd of August but not that I've logged in again I noticed it's now the 24th of August. 

    Why is this? I imagine they are initially appearing as pending payments? Why then - like every other online banking system I've ever user - are these payments not marked as such? It is very frustrating to try and reliably account for these payments during book keeping if they dates keep shifting


Comments

  • #2
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    aosaigh wrote: »
    I've noticed that on nearly all payments I make with by BOI account, the dates that the payment initially shows up on my statements shifts. I had a payment appear on the 22nd of August but not that I've logged in again I noticed it's now the 24th of August. 

    Why is this? I imagine they are initially appearing as pending payments? Why then - like every other online banking system I've ever user - are these payments not marked as such? It is very frustrating to try and reliably account for these payments during book keeping if they dates keep shifting
    Good Afternoon aosaigh, 

    Thanks for contacting us here on Boards.ie, Payments can be pending for up to five working days which would mean that payments will 'float' at the top of your transaction list. Once they are fully processed they will then move further down the listing but the processing date should be in the narrative of the payment. 

    I do appreciate the feedback though and I will pass this on to our Support Team.

    Thanks,
    Evie 


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