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adding payees

  • 26-08-2016 8:45am
    #1
    Lollipops23
    Registered Users, Registered Users 2 Posts: 5,420 ✭✭✭


    I've been trying to request activation of my mobile to add payees for several months now- I've literally made the online request 3-4 times now. I'm getting really annoyed at the fact that it hasn't come through at all and I can't add payees and transfer money to people. Please advise- the last time I tried to call I was on hold for 15mins before I gave up.


Comments

  • #2
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    Lollipops23 wrote: »
    I've been trying to request activation of my mobile to add payees for several months now- I've literally made the online request 3-4 times now. I'm getting really annoyed at the fact that it hasn't come through at all and I can't add payees and transfer money to people. Please advise- the last time I tried to call I was on hold for 15mins before I gave up.
    Good Afternoon Lollipops, 

    Thanks for getting in touch with us here on Boards.ie I am sorry to hear that this has taken so long. Regrettably it is not possible to activate your mobile via email. You will have to call, we do have a dedicated activation centre and their number is 1890365500 this line has a much shorter waiting times. 

    Thanks,
    Evie


  • #3
    Lollipops23
    Registered Users, Registered Users 2 Posts: 5,420 ✭✭✭Lollipops23


    That's the number I called and was on hold forever. I'll try again- is the line open at the weekend?


  • #4
    Bank of Ireland: Tara P
    Closed Accounts Posts: 573 ✭✭✭Bank of Ireland: Tara P


    Lollipops23 wrote: »
    That's the number I called and was on hold forever. I'll try again- is the line open at the weekend?
    Good morning,

    Thanks for contacting us here today.

    Our activation team are available Monday-Friday 8am-8pm.

    Alternatively you can call BOI Direct on 0818365365, representatives are available Monday-Friday  8am-midnight and 9am-6pm weekends and bank holidays.

    Hope this helps, 

    Thank you,

    Tara C


  • #5
    Lollipops23
    Registered Users, Registered Users 2 Posts: 5,420 ✭✭✭Lollipops23


    Well I just called again and gave up after losing ANOTHER 10mins of my day. My new debit came while I was away and the 14 days from issue has expired, so I need to reorder.


  • #6
    Bank of Ireland: Evie
    Closed Accounts Posts: 455 ✭✭Bank of Ireland: Evie


    Lollipops23 wrote: »
    Well I just called again and gave up after losing ANOTHER 10mins of my day. My new debit came while I was away and the 14 days from issue has expired, so I need to reorder.
    Hi Lollipops23,

    Sorry to hear you have only just received your card, you do not however need to reorder your card. We would suggest activating your card within 14 days, but the card will not become unactivated if not done in this timeframe. Just bring the card to any ATM and enter the PIN to continue using it.

    Thanks,
    Evie 


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