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Eircom disaster with broadband

suzmm · 2016-08-23 18:58:51

Recently moved house....trying to get broadband set up, it's an absolute disaster but the worst part of it all is the lies that we've been told!!! Every time we ring up we get a different story.....so frustrated with the litany of issues I don't know where to begin. At this stage we are ready to give up and find a new…

23-08-2016 6:58pm

#1

suzmm

Registered Users, Registered Users 2 Posts: 1 ✭

Join Date: January 2010

Posts: 0

Recently moved house....trying to get broadband set up, it's an absolute disaster but the worst part of it all is the lies that we've been told!!!
Every time we ring up we get a different story.....so frustrated with the litany of issues I don't know where to begin.
At this stage we are ready to give up and find a new broadband provider which is disappointing having been a loyal Eircom customer for the past NINE years.

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Comments

#2 24-08-2016 12:49pm

eir: Stacey

Closed Accounts Posts: 186 ✭✭

Join Date: March 2016

Posts: 183

Hi suzmm, thanks for getting in touch. I'm very sorry to hear this & I do apologise for your customer journey on this. Feel free to PM your order or account number & I can look into this. Stacey

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