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Eir Sport device list???

  • 19-08-2016 7:56pm
    #1
    Gobethewall
    Registered Users, Registered Users 2 Posts: 114 ✭✭


    I login to Eir Sport through my PC.

    However, every time I log in I am being told it is a new device, and I have to do this swapping nonsense. Now I can't log in until next month because I am being told I have used up my devices. What's going on??

    I am only using 1 device!!!


Comments

  • #2
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    Gobethewall wrote: »
    I login to Eir Sport through my PC.

    However, every time I log in I am being told it is a new device, and I have to do this swapping nonsense. Now I can't log in until next month because I am being told I have used up my devices. What's going on??

    I am only using 1 device!!!
    Hi Gobethewall, 

    Thank you for your post :)

    I am very sorry to hear this has happened. I would recommend contacting our technical support directly for the best support on this. 

    You contact them on 1901 (option 2).

    Kind Regards,
    Ciara


  • #3
    Gobethewall
    Registered Users, Registered Users 2 Posts: 114 ✭✭Gobethewall


    Thanks Ciara

    Got that sorted for the moment, but still can't understand why when using only the one device I am still being told it's a new device ???


  • #4
    Data_Quest
    Banned (with Prison Access) Posts: 119 ✭✭Data_Quest


    Do you delete cookies on exiting your browser? Your issue might be related to that? Also different browsers on the same PC are recognised as a separate device. I stick to IE 11 on my PC and my son has eir Sport on his tablet and we are not changing anyting as it working fine


  • #5
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Data_Quest wrote: »
    Do you delete cookies on exiting your browser? Your issue might be related to that? Also different browsers on the same PC are recognised as a separate device. I stick to IE 11 on my PC and my son has eir Sport on his tablet and we are not changing anyting as it working fine
    Thanks Data_Quest,  Gobethewall I would reccomend trying this.


    -Pamela 


  • #6
    Gobethewall
    Registered Users, Registered Users 2 Posts: 114 ✭✭Gobethewall


    Eir: Pamela wrote: »
    Data_Quest wrote: »
    Do you delete cookies on exiting your browser? Your issue might be related to that? Also different browsers on the same PC are recognised as a separate device. I stick to IE 11 on my PC and my son has eir Sport on his tablet and we are not changing anyting as it working fine
    Thanks Data_Quest,  Gobethewall I would reccomend trying this.


    -Pamela 
    Thanks for replies.
    I use Chrome for browsing. I downloaded Firefox so I could access Eir Sport.
    I like to clear my history regularly, so it would appear that this is the cause of my problem??

    What is the reasoning behind this recognizing devices, surely using any device shouldn't matter, if it is the one a/c ??


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  • #7
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Its a license restriction I would guess for the content they broadcast.

    Grab another browser, eg Opera, and then always stream Eir from there. Simple, sorted.


  • #8
    oranbhoy67
    Registered Users, Registered Users 2 Posts: 2,803 ✭✭✭oranbhoy67


    im having the same issue , did OP ever get this resolved?


  • #9
    Gobethewall
    Registered Users, Registered Users 2 Posts: 114 ✭✭Gobethewall


    oranbhoy67 wrote: »
    im having the same issue , did OP ever get this resolved?
    Yes oranbhoy, I use Firefox to access Eirsport only and I use Chrome as my browser. So, I can clear Chrome history anytime I wish but I leave Firefox alone and I don't have this swapping nonsense.


  • #10
    oranbhoy67
    Registered Users, Registered Users 2 Posts: 2,803 ✭✭✭oranbhoy67


    Gobethewall wrote: »
    Yes oranbhoy, I use Firefox to access Eirsport only and I use Chrome as my browser. So, I can clear Chrome history anytime I wish but I leave Firefox alone and I don't have this swapping nonsense.

    I do the same, but it still fails


  • #11
    oranbhoy67
    Registered Users, Registered Users 2 Posts: 2,803 ✭✭✭oranbhoy67


    Gobethewall wrote: »
    Yes oranbhoy, I use Firefox to access Eirsport only and I use Chrome as my browser. So, I can clear Chrome history anytime I wish but I leave Firefox alone and I don't have this swapping nonsense.

    I do the same, but it still fails to recognise my device when I try log back in


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  • #12
    Gobethewall
    Registered Users, Registered Users 2 Posts: 114 ✭✭Gobethewall


    oranbhoy67 wrote: »
    Gobethewall wrote: »
    Yes oranbhoy, I use Firefox to access Eirsport only and I use Chrome as my browser. So, I can clear Chrome history anytime I wish but I leave Firefox alone and I don't have this swapping nonsense.

    I do the same, but it still fails to recognise my device when I try log back in
    That's a bummer!  Can only suggest you get on to them and kick ass


  • #13
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    oranbhoy67 wrote: »
    Gobethewall wrote: »
    Yes oranbhoy, I use Firefox to access Eirsport only and I use Chrome as my browser. So, I can clear Chrome history anytime I wish but I leave Firefox alone and I don't have this swapping nonsense.

    I do the same, but it still fails to recognise my device when I try log back in
    Hi oranbhoy67,


    I have replied to your other post.

    Thanks,
    Pamela 


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