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Internet keeps disconnecting

  • 16-08-2016 11:44pm
    #1
    Calvin
    Registered Users, Registered Users 2 Posts: 6,222 ✭✭✭


    Hi,

    Recently the internet keeps disconnecting around midnight and would be on/off from then on. I've checked the modem, all the lights are perfect and ive tried troubleshooting it but the problem still persists.

    Also, the Internet connection has been steadily declining. Up until a month or two ago, I was getting speeds of 20Mb and more, but now I'm lucky to get half those speeds. This would be fine, if it worked properly. It's gotten so bad that I can't connect via wifi to the eircom network and have to connect to my home plugs network that I have set up, and that has no problems with it at all.

    I've been with Eircom for 10+ years, but these recent issues have forced me to consider switching ISP.


Comments

  • #2
    dankazlauskas
    Registered Users, Registered Users 2 Posts: 15 ✭dankazlauskas


    Had the same problem, two faulty routers replaced in a year, on the phone with customer service for hours, being eir customer is a bit like holding down a part time job lately.


  • #3
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Calvin Leong wrote: »
    Hi,

    Recently the internet keeps disconnecting around midnight and would be on/off from then on. I've checked the modem, all the lights are perfect and ive tried troubleshooting it but the problem still persists.

    Also, the Internet connection has been steadily declining. Up until a month or two ago, I was getting speeds of 20Mb and more, but now I'm lucky to get half those speeds. This would be fine, if it worked properly. It's gotten so bad that I can't connect via wifi to the eircom network and have to connect to my home plugs network that I have set up, and that has no problems with it at all.

    I've been with Eircom for 10+ years, but these recent issues have forced me to consider switching ISP.
    Hi  Calvin Leong,


    Thanks for getting in touch, I'm so sorry to hear of the issues you have been experiencing. 
    I would recommend contacting technical support and they would be more than happy to troubleshoot these issues you are experiencing, you can contact them directly on 1890260260 or 1901 option 2.

    -Pamela 


  • #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    dankazlauskas wrote: »
    Had the same problem, two faulty routers replaced in a year, on the phone with customer service for hours, being eir customer is a bit like holding down a part time job lately.
    Hi dankazlauskas,


    I'm sorry to hear this. Have you a fault logged at the minute?

    -Pamela 


  • #5
    Calvin
    Registered Users, Registered Users 2 Posts: 6,222 ✭✭✭Calvin


    dankazlauskas wrote: »
    Had the same problem, two faulty routers replaced in a year, on the phone with customer service for hours, being eir customer is a bit like holding down a part time job lately.

    The engineer that they sent down last time replaced the router, but it still showed the same problems unfortunately... Tech support didn't seem to offer much help either. Only the usual troubleshooting techniques that I've tried already.


  • #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Calvin Leong wrote: »
    dankazlauskas wrote: »
    Had the same problem, two faulty routers replaced in a year, on the phone with customer service for hours, being eir customer is a bit like holding down a part time job lately.

    The engineer that they sent down last time replaced the router, but it still showed the same problems unfortunately... Tech support didn't seem to offer much help either. Only the usual troubleshooting techniques that I've tried already.
    I'm sorry to hear this  Calvin Leong,can you PM me your account number and I will contact the technicial team in relation to this.


    -Pamela 


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  • #7
    Calvin
    Registered Users, Registered Users 2 Posts: 6,222 ✭✭✭Calvin


    Eir: Pamela wrote: »
    I'm sorry to hear this  Calvin Leong,can you PM me your account number and I will contact the technicial team in relation to this.


    -Pamela 

    Have PM'd you my account number


  • #8
    Rubberchikken
    Registered Users, Registered Users 2 Posts: 5,093 ✭✭✭Rubberchikken


    i dout there is much that can be done.
    we have experienced this since getting broadband. it goes off for minutes at a time every day. particularly bad from evening on.
    have had the router replaced/line 'tested etc. nothing different.
    tbh if the electricity was acting this way, people would seriously expect something to be actually done.


  • #9
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    Calvin Leong wrote: »
    Eir: Pamela wrote: »
    I'm sorry to hear this  Calvin Leong,can you PM me your account number and I will contact the technicial team in relation to this.


    -Pamela 

    Have PM'd you my account number
    Thanks Calvin Leong,


    -Pamela 


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