Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Eir Fibre Roll out

  • 16-08-2016 2:22pm
    #1
    impega1
    Registered Users, Registered Users 2 Posts: 109 ✭✭


    Hi Guys

    I was in contact with online sales regarding a Mobile Only Plan.

    They tried to offer me a broadband account however it is not available in my area.
    The agent informed me that it was available in my area but not my address.
    I was delighted thinking I would have proper broadband soon.

    When I queried further I found out that the agent was using my County Address as my area!

    Is this normal Eir practice?

    I can end transcript  if required

    Eddie


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    impega1 wrote: »
    Hi Guys

    I was in contact with online sales regarding a Mobile Only Plan.

    They tried to offer me a broadband account however it is not available in my area.
    The agent informed me that it was available in my area but not my address.
    I was delighted thinking I would have proper broadband soon.

    When I queried further I found out that the agent was using my County Address as my area!

    Is this normal Eir practice?

    I can end transcript  if required

    Eddie
    Hi impega1,


    Thanks for getting in touch.
    We're so sorry to hear this and no, this is not common practice. 
    All prequals should be submitted via the address or line details. 
    Can you PM me your details along with the chat transcript and I will relay your feedback to the webchat team and have this investigated.

    -Pamela 


  • #3
    impega1
    Registered Users, Registered Users 2 Posts: 109 ✭✭impega1


    Eir: Pamela wrote: »
    impega1 wrote: »
    Hi Guys

    I was in contact with online sales regarding a Mobile Only Plan.

    They tried to offer me a broadband account however it is not available in my area.
    The agent informed me that it was available in my area but not my address.
    I was delighted thinking I would have proper broadband soon.

    When I queried further I found out that the agent was using my County Address as my area!

    Is this normal Eir practice?

    I can end transcript  if required

    Eddie
    Hi impega1,


    Thanks for getting in touch.
    We're so sorry to hear this and no, this is not common practice. 
    All prequals should be submitted via the address or line details. 
    Can you PM me your details along with the chat transcript and I will relay your feedback to the webchat team and have this investigated.

    -Pamela 
    PM Sent


  • #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    impega1 wrote: »
    Eir: Pamela wrote: »
    impega1 wrote: »
    Hi Guys

    I was in contact with online sales regarding a Mobile Only Plan.

    They tried to offer me a broadband account however it is not available in my area.
    The agent informed me that it was available in my area but not my address.
    I was delighted thinking I would have proper broadband soon.

    When I queried further I found out that the agent was using my County Address as my area!

    Is this normal Eir practice?

    I can end transcript  if required

    Eddie
    Hi impega1,


    Thanks for getting in touch.
    We're so sorry to hear this and no, this is not common practice. 
    All prequals should be submitted via the address or line details. 
    Can you PM me your details along with the chat transcript and I will relay your feedback to the webchat team and have this investigated.

    -Pamela 
    PM Sent
    Thanks impega1,


    -Pamela 


Advertisement