Eir sport is a mess

Hank Scorpio

I've only used this PC to access it and it says I have used all my slots and need to wait until next month. What is a monthly swap? Why does the system think I've used 3 separate devices.

Data_Quest

Some tips when using eir Sport.

There is a very strict criteria to get access to eir Sport. First of all you need to register on my eir and you have to have a non business broadband service on your account before you will be allowed access.

You are only allowed to enable two devices for eir Sport. On a PC if you use different browsers they will count as separate devices. Chrome or MS Edge browsers are not supported so use IE or firefox. If you have used up your device slots then you will need to ring customer support to free up your slots.

smackbunnybaby

Data_Quest wrote: »

Some tips when using eir Sport.

There is a very strict criteria to get access to eir Sport. First of all you need to register on my eir and you have to have a non business broadband service on your account before you will be allowed access.

You are only allowed to enable two devices for eir Sport. On a PC if you use different browsers they will count as separate devices. Chrome or MS Edge browsers are not supported so use IE or firefox. If you have used up your device slots then you will need to ring customer support to free up your slots.

Is it two devices OTHER than your Sky Box?
So I have it in my living room AND i can also have it on 2 other devices?
Grand total = 3 options?

Eir: Pamela

Hank Scorpio wrote: »

I've only used this PC to access it and it says I have used all my slots and need to wait until next month. What is a monthly swap? Why does the system think I've used 3 separate devices.

Hi  Hank Scorpio,


Thanks for getting in touch. 
You can register up to 2 devices on eir Sport (e.g. smartphone and tablet). Simply log in through the app on the device you wish to use and it will register automatically.There is one device swap allowed per calendar month.


-Pamela 

Data_Quest

smackbunnybaby wrote: »

Data_Quest wrote: »

Some tips when using eir Sport.

There is a very strict criteria to get access to eir Sport. First of all you need to register on my eir and you have to have a non business broadband service on your account before you will be allowed access.

You are only allowed to enable two devices for eir Sport. On a PC if you use different browsers they will count as separate devices. Chrome or MS Edge browsers are not supported so use IE or firefox. If you have used up your device slots then you will need to ring customer support to free up your slots.

Is it two devices OTHER than your Sky Box?
So I have it in my living room AND i can also have it on 2 other devices?
Grand total = 3 options?

Original post was about PC access. Access via your Sky box is different from what I was talking about but if you were to count Sky access then you can access via 3 devices (Sky + PC + smartphone/tablet)

Eir: Pamela

Data_Quest wrote: »

smackbunnybaby wrote: »

Data_Quest wrote: »

Some tips when using eir Sport.

There is a very strict criteria to get access to eir Sport. First of all you need to register on my eir and you have to have a non business broadband service on your account before you will be allowed access.

You are only allowed to enable two devices for eir Sport. On a PC if you use different browsers they will count as separate devices. Chrome or MS Edge browsers are not supported so use IE or firefox. If you have used up your device slots then you will need to ring customer support to free up your slots.

Is it two devices OTHER than your Sky Box?
So I have it in my living room AND i can also have it on 2 other devices?
Grand total = 3 options?

Original post was about PC access. Access via your Sky box is different from what I was talking about but if you were to count Sky access then you can access via 3 devices (Sky + PC + smartphone/tablet)

Thanks Data_Quest,


-Pamela 

Grandslammer

Eir Sport is an absolute mess. Why? Well, here are some basic issues...

1. The PC stream is 3 minutes behind the live program. Even the illegal streaming sites are way ahead...why the delay?!

2. Silverlight...this technology is being phased out and even Microsoft's new Edge browser doesn't support it! It is beyond belief that Eir decided to use this.

Hank Scorpio

Bloody nightmare honestly, I spent 45 mins on the phone with "support" so I could watch the United match @ half 5 and they couldn't reset my device slots.

Eir: Pamela

Grandslammer wrote: »

Eir Sport is an absolute mess. Why? Well, here are some basic issues...

1. The PC stream is 3 minutes behind the live program. Even the illegal streaming sites are way ahead...why the delay?!

2. Silverlight...this technology is being phased out and even Microsoft's new Edge browser doesn't support it! It is beyond belief that Eir decided to use this.

Thanks for your feedback  Grandslammer I'll pass this onto the eir Sport team.


-Pamela 

Eir: Pamela

Hank Scorpio wrote: »

Bloody nightmare honestly, I spent 45 mins on the phone with "support" so I could watch the United match @ half 5 and they couldn't reset my device slots.

Is there anything I can assist you with Hank Scorpio?


-Pamela 

Grandslammer

Any update on a fix to Eir Sport? There is still a several minute delay in the stream (even the pirate streams are way ahead), and they are still using the deprecated Silverlight plugin which means the only Windows 10 browser which supports it is Firefox. Even Microsoft's new Edge browser doesn't support it.

Personally I have installed the IE tab Chrome extension so I can watch it in Chrome without having to have Firefox open at the same time, but seriously guys Silverlight should not have been considered from the start.

These issue need to be fixed urgently. I understand that this would most probably require a total rewrite of the online service from the ground up, but it is something that needs to be done to avoid the current embarrassment of the service.

Nate--IRL--

Stick with the pirate streams - they are often Higher Definition, better quality, on time & actually work.

Nate

Data_Quest

Grandslammer wrote: »

Eir Sport is an absolute mess. Why? Well, here are some basic issues...

1. The PC stream is 3 minutes behind the live program. Even the illegal streaming sites are way ahead...why the delay?!

2. Silverlight...this technology is being phased out and even Microsoft's new Edge browser doesn't support it! It is beyond belief that Eir decided to use this.

I carried out a test over the weekend. Was listening to BBC Radio 5 live on satelite and looking at BT Sport stream via eir and the latter was about 20 seconds behind not 3 minutes as claimed above. Personally I prefer to stick with a legal stream that maintains its quality rather than be at the mercy of a dodgy pirate stream that hangs every few minutes.

Grandslammer

Data_Quest wrote: »

Grandslammer wrote: »

Eir Sport is an absolute mess. Why? Well, here are some basic issues...

1. The PC stream is 3 minutes behind the live program. Even the illegal streaming sites are way ahead...why the delay?!

2. Silverlight...this technology is being phased out and even Microsoft's new Edge browser doesn't support it! It is beyond belief that Eir decided to use this.

I carried out a test over the weekend. Was listening to BBC Radio 5 live on satelite and looking at BT Sport stream via eir and the latter was about 20 seconds behind not 3 minutes as claimed above. Personally I prefer to stick with a legal stream that maintains its quality rather than be at the mercy of a dodgy pirate stream that hangs every few minutes.

In my experience the Eir Sport stream is around 3 minutes behind the pirate streams consistently. I've tested this on different networks. While some pirate streams can be very bad quality, some can be excellent quality, HD streams if you know where to look. Whilst the quality of the Eir sport stream is good and consistent, it is not a HD stream.

Eir: Pamela

[font=Verdana, sans-serif]Hi Guys,[/font]
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[font=Verdana, sans-serif]Thanks for your feedback, I'll pass this onto the eir Sport team.[/font]
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[font=Verdana, sans-serif]-Pamela [/font]

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