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Eir - Consistently overcharging
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08-08-2016 8:49am#1So i signed up for broadband only plan- 30 Euro for first 3 month , 45 per month thereafter.
The third month I was overcharged by 6 euro.
Contacted Eir and they said it was a mistake - the money would be taken off the next bill.
All subsequent bills would not go above 45 euro as agreed.
That was fine, money returned on next bill.
Low and behold - this months bill is for 51 euro. Is this policy by eir to consistently try and fleece their customers or are they just incompetent? I don't plan on having to try and call them up each month they overcharge me.
Below is previous chat last month with Eir - I had a feeling it would come in handy .
[font=Arial, sans-serif]Adithya: [/font][font=Arial, sans-serif]at 12:17:20[/font]
[font=Arial, sans-serif]I have checked your bills , it seems like the discount is not applied to your account, I will apply it for this bill whereas it will reflect in the next bill.[/font]
[font=Arial, sans-serif]so i will get a new bill for this month ?[/font]
[font=Arial, sans-serif]Adithya: [/font][font=Arial, sans-serif]at 12:19:41[/font]
[font=Arial, sans-serif]No you will not get a new bill instead it will be reflected in your next bill.[/font]
[font=Arial, sans-serif]so my next bill will be 45 - 6.31[/font]
[font=Arial, sans-serif]Adithya: [/font][font=Arial, sans-serif]at 12:23:12[/font]
[font=Arial, sans-serif]Yes your next bill will be €45 - €6.31 where the total bill will be €38.69.[/font][font=Arial, sans-serif] [/font][font=Arial, sans-serif]at 12:23:30[/font][font=Arial, sans-serif]ok thank you.and all future bills[/font][font=Arial, sans-serif] [/font][font=Arial, sans-serif]at 12:23:40[/font][font=Arial, sans-serif]will be capped at €45[/font]
[font=Arial, sans-serif]Adithya: [/font][font=Arial, sans-serif]at 12:23:52[/font]
[font=Arial, sans-serif]Yes you are correct
[/font] 0
Comments
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[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]carq,[/font]So i signed up for broadband only plan- 30 Euro for first 3 month , 45 per month thereafter.
The third month I was overcharged by 6 euro.
Contacted Eir and they said it was a mistake - the money would be taken off the next bill.
All subsequent bills would not go above 45 euro as agreed.
That was fine, money returned on next bill.
Low and behold - this months bill is for 51 euro. Is this policy by eir to consistently try and fleece their customers or are they just incompetent? I don't plan on having to try and call them up each month they overcharge me.
Below is previous chat last month with Eir - I had a feeling it would come in handy .
[font=Arial, sans-serif]Adithya: [/font][font=Arial, sans-serif]at 12:17:20[/font]
[font=Arial, sans-serif]I have checked your bills , it seems like the discount is not applied to your account, I will apply it for this bill whereas it will reflect in the next bill.[/font]
[font=Arial, sans-serif]so i will get a new bill for this month ?[/font]
[font=Arial, sans-serif]Adithya: [/font][font=Arial, sans-serif]at 12:19:41[/font]
[font=Arial, sans-serif]No you will not get a new bill instead it will be reflected in your next bill.[/font]
[font=Arial, sans-serif]so my next bill will be 45 - 6.31[/font]
[font=Arial, sans-serif]Adithya: [/font][font=Arial, sans-serif]at 12:23:12[/font]
[font=Arial, sans-serif]Yes your next bill will be €45 - €6.31 where the total bill will be €38.69.[/font][font=Arial, sans-serif] [/font][font=Arial, sans-serif]at 12:23:30[/font][font=Arial, sans-serif]ok thank you.and all future bills[/font][font=Arial, sans-serif] [/font][font=Arial, sans-serif]at 12:23:40[/font][font=Arial, sans-serif]will be capped at €45[/font]
[font=Arial, sans-serif]Adithya: [/font][font=Arial, sans-serif]at 12:23:52[/font]
[font=Arial, sans-serif]Yes you are correct[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I'm so sorry to hear this and can understand your frustration with this.[/font]
[font=Verdana, sans-serif]Can you PM me your account details and I will take a look into this.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]
[font=Verdana, sans-serif] [/font]0 -
Eir: Pamela wrote: »
[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]carq,[/font]So i signed up for broadband only plan- 30 Euro for first 3 month , 45 per month thereafter.
The third month I was overcharged by 6 euro.
Contacted Eir and they said it was a mistake - the money would be taken off the next bill.
All subsequent bills would not go above 45 euro as agreed.
That was fine, money returned on next bill.
Low and behold - this months bill is for 51 euro. Is this policy by eir to consistently try and fleece their customers or are they just incompetent? I don't plan on having to try and call them up each month they overcharge me.
Below is previous chat last month with Eir - I had a feeling it would come in handy .
[font=Arial, sans-serif]Adithya: [/font][font=Arial, sans-serif]at 12:17:20[/font]
[font=Arial, sans-serif]I have checked your bills , it seems like the discount is not applied to your account, I will apply it for this bill whereas it will reflect in the next bill.[/font]
[font=Arial, sans-serif]so i will get a new bill for this month ?[/font]
[font=Arial, sans-serif]Adithya: [/font][font=Arial, sans-serif]at 12:19:41[/font]
[font=Arial, sans-serif]No you will not get a new bill instead it will be reflected in your next bill.[/font]
[font=Arial, sans-serif]so my next bill will be 45 - 6.31[/font]
[font=Arial, sans-serif]Adithya: [/font][font=Arial, sans-serif]at 12:23:12[/font]
[font=Arial, sans-serif]Yes your next bill will be €45 - €6.31 where the total bill will be €38.69.[/font][font=Arial, sans-serif] [/font][font=Arial, sans-serif]at 12:23:30[/font][font=Arial, sans-serif]ok thank you.and all future bills[/font][font=Arial, sans-serif] [/font][font=Arial, sans-serif]at 12:23:40[/font][font=Arial, sans-serif]will be capped at €45[/font]
[font=Arial, sans-serif]Adithya: [/font][font=Arial, sans-serif]at 12:23:52[/font]
[font=Arial, sans-serif]Yes you are correct[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]I'm so sorry to hear this and can understand your frustration with this.[/font]
[font=Verdana, sans-serif]Can you PM me your account details and I will take a look into this.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]
[font=Verdana, sans-serif] [/font]
PM sent0 -
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