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Home/Car Insurance

  • 04-08-2016 11:24am
    #1
    The Voice of reason
    Registered Users, Registered Users 2 Posts: 119 ✭✭


    Hi BOI,

    Just wanted to say, huge fan of your home and car insurance products, I've saved loads! But......trying to get in touch with someone to add to the policy or change the cover is a real let down, on average I'm on hold for over 20 minutes, never mind the cost of the call, the wait times are unacceptable. Every time I mention it on the phone I'm told they're extremely busy. If this level of hold times are consistent, which they are, it's not busy, it's grossly understaffed.

    Thanks for the savings anyway though!


Comments

  • #2
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    The Voice of reason wrote: »
    Hi BOI,

    Just wanted to say, huge fan of your home and car insurance products, I've saved loads! But......trying to get in touch with someone to add to the policy or change the cover is a real let down, on average I'm on hold for over 20 minutes, never mind the cost of the call, the wait times are unacceptable. Every time I mention it on the phone I'm told they're extremely busy. If this level of hold times are consistent, which they are, it's not busy, it's grossly understaffed.

    Thanks for the savings anyway though!
    Hi The Voice of Reason,

    Thanks for taking the time to get in touch with us about our Car & Home Insurance Products.

    We're delighted to hear you area great fan and we're thrilled to hear we've saved you lots!

    As always here on Boards we are grateful for all feedback from our customers and we'll certainly communicate the delays you've experienced back to our Insurance Teams. We'll ask they look into this and we'll send on your compliments also. 

    Thanks again,
    Alison


  • #3
    The Voice of reason
    Registered Users, Registered Users 2 Posts: 119 ✭✭The Voice of reason


    Bank of Ireland: Alison wrote: »
    The Voice of reason wrote: »
    Hi BOI,

    Just wanted to say, huge fan of your home and car insurance products, I've saved loads! But......trying to get in touch with someone to add to the policy or change the cover is a real let down, on average I'm on hold for over 20 minutes, never mind the cost of the call, the wait times are unacceptable. Every time I mention it on the phone I'm told they're extremely busy. If this level of hold times are consistent, which they are, it's not busy, it's grossly understaffed.

    Thanks for the savings anyway though!
    Hi The Voice of Reason,

    Thanks for taking the time to get in touch with us about our Car & Home Insurance Products.

    We're delighted to hear you area great fan and we're thrilled to hear we've saved you lots!

    As always here on Boards we are grateful for all feedback from our customers and we'll certainly communicate the delays you've experienced back to our Insurance Teams. We'll ask they look into this and we'll send on your compliments also. 

    Thanks again,
    Alison
    Would you be able to post their response too?

    Thanks :)


  • #4
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    The Voice of reason wrote: »
    Bank of Ireland: Alison wrote: »
    The Voice of reason wrote: »
    Hi BOI,

    Just wanted to say, huge fan of your home and car insurance products, I've saved loads! But......trying to get in touch with someone to add to the policy or change the cover is a real let down, on average I'm on hold for over 20 minutes, never mind the cost of the call, the wait times are unacceptable. Every time I mention it on the phone I'm told they're extremely busy. If this level of hold times are consistent, which they are, it's not busy, it's grossly understaffed.

    Thanks for the savings anyway though!
    Hi The Voice of Reason,

    Thanks for taking the time to get in touch with us about our Car & Home Insurance Products.

    We're delighted to hear you area great fan and we're thrilled to hear we've saved you lots!

    As always here on Boards we are grateful for all feedback from our customers and we'll certainly communicate the delays you've experienced back to our Insurance Teams. We'll ask they look into this and we'll send on your compliments also. 

    Thanks again,
    Alison
    Would you be able to post their response too?

    Thanks :)
    Hi The Voice of Reason, 

    Our insurance teams appreciate your feedback here and are certainly looking into alleviating the wait time on the phone. 

    Thanks again,
    Sarah


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