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Cancelled online order. No sign of refund

  • 29-07-2016 04:04AM
    #1
    Registered Users, Registered Users 2 Posts: 93 ✭✭


    If I placed an order online and paid with a visa card, then cancelled the order and the company has failed to refund me what should I do


Comments

  • Registered Users, Registered Users 2 Posts: 3,950 ✭✭✭Grab All Association


    Request a chargeback if the refund is not issued within 10 working days. 


  • Closed Accounts Posts: 314 ✭✭Bank of Ireland: Janet


    mikesvr6 wrote: »
    If I placed an order online and paid with a visa card, then cancelled the order and the company has failed to refund me what should I do
    Good morning mikesvr6,

    Thanks for your post.

    If the refunds hasn't come back within five working days, then you will need to fill in a ' Visa Debit Transaction Dispute form' please see here.

    If we can help with anything else please let us know, 

    Thanks
    Janette


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