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TSB Permanent and chargebacks

tsbcustomer · 2016-07-26 05:39:12

Hi There is a transaction on my debit card that I don't authorize, so I phoned tsb asking for a chargeback. Second time I called they told me to write a letter to their visa department. Is that normal procedure, or was I talking to someone who has no idea?

26-07-2016 5:39am

#1

tsbcustomer

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Hi

There is a transaction on my debit card that I don't authorize, so I phoned tsb asking for a chargeback. Second time I called they told me to write a letter to their visa department. Is that normal procedure, or was I talking to someone who has no idea?

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#2 26-07-2016 8:36am

Melendez

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#3 26-07-2016 8:38am

dudara

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Moved to Banking & Insurance & Pensions

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#4 26-07-2016 8:55am

tsbcustomer

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They didn't want to reverse it twice when I called them. What would you do next? I'm on vacation and cannot go to the branch.

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#5 26-07-2016 8:58am

dudara

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You need to speak to the Card Services department in PTSB. It is Visa or Mastercard who provide the credit card, through PTSB. The number for Card Services is usually printed on the back of your credit card.

Card Services will take you through the process to follow.

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#6 26-07-2016 9:11am

tsbcustomer

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'this card is issued by TSB' it says on the back, and the only no. is the one of TSB customer service, which I called twice already.

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#7 26-07-2016 10:52am

Melendez

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