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(cant) download attachments from Hotmail

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  • 24-07-2016 10:01pm
    #1
    0lddog
    Registered Users Posts: 3,292 ✭✭✭


    On a Lumia 625

    If I forward mail to a non Hotmail webmail account then can download same

    Guess its some setting to protect me from myself (good plan) , but can I change it ?


Comments

  • Options
    #2
    Davy
    Moderators, Category Moderators, Business & Finance Moderators, Technology & Internet Moderators Posts: 19,340 CMod ✭✭✭✭Davy


    This is only happening when you forward attachments?

    Are you forwarding to other people and they cant open them?


  • Options
    #3
    0lddog
    Registered Users Posts: 3,292 ✭✭✭0lddog


    Thanks for your reply.

    Does this clarify the issue ? :

    1. If an email with an attachment is sent to the hotmail account the 625 cant open the attachment

    2. If I forward the email in 1. above from the hotmail account to another webmail account ( e.g. an eircom.net a/c ) and then access that account thru the 625 I can download the attachement


  • Options
    #4
    Davy
    Moderators, Category Moderators, Business & Finance Moderators, Technology & Internet Moderators Posts: 19,340 CMod ✭✭✭✭Davy


    Is it happening with all file types, pictures etc?

    When you try to open the attachment, do you get an error?

    Have you tried using the browser over the in built email application


  • Options
    #5
    0lddog
    Registered Users Posts: 3,292 ✭✭✭0lddog


    Sorry for the reply delay

    I'm not using the built in email app here.

    Have tried .WAV, .TXT, .PDF, .JPEG attachments. They all produce the same result.

    FWIW A Long push on the attachment name produces the options :

    - Open in New Tab
    - Copy Link
    - Share Link

    'Open in New Tab' options starts a new tab with the hotmail account in it & does not open the attachment

    Cant help thinking its something to do with a Hotmail config option but cant see where this could be tweaked.

    Any Suggestions ?


  • Options
    #6
    theothernt
    Registered Users Posts: 875 ✭✭✭theothernt


    Is your phone still running Windows Phone 8.1 and you're using IE to access your email?


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  • Options
    #7
    0lddog
    Registered Users Posts: 3,292 ✭✭✭0lddog


    theothernt wrote: »
    Is your phone still running Windows Phone 8.1 and you're using IE to access your email?


    yes (Denim) and yes


  • Options
    #8
    theothernt
    Registered Users Posts: 875 ✭✭✭theothernt


    The browser can only handle a limited number of attachment types (more are supported on Windows 10 mobile). If it doesn't support a file type you'll get the message...

    "Can't download file. Windows Phone doesn't support this file type"

    If the file does download properly, you should be able to find it with the Files app...

    https://blogs.windows.com/windowsexperience/2014/05/30/introducing-files-a-file-management-app-for-windows-phone-8-1/


  • Options
    #9
    0lddog
    Registered Users Posts: 3,292 ✭✭✭0lddog


    theothernt wrote: »
    The browser can only handle a limited number of attachment types (more are supported on Windows 10 mobile). If it doesn't support a file type you'll get the message...

    "Can't download file. Windows Phone doesn't support this file type"

    If the file does download properly, you should be able to find it with the Files app...

    https://blogs.windows.com/windowsexperience/2014/05/30/introducing-files-a-file-management-app-for-windows-phone-8-1/

    Interesting.

    Thanks to your post I can now describe the issue in another way :

    'never given opportunity to download attachment from Hotmail when accessing using IE browser'

    As I can download the same attachments from an eircom webmail a/c is it fair to say problem is probablly not IE ?


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