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Chargeback

  • 18-07-2016 11:08am
    #1
    ezra_
    Registered Users, Registered Users 2 Posts: 1,363 ✭✭✭


    I sent in a charge back form some week ago. 

    Haven't heard anything from BOI, can't get through on the helpline and when I did speak to someone, they couldn't or wouldn't help. 

    Can you help please? 


Comments

  • #2
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Good Morning ezra_, 

    Thank you for getting in contact with us here on Boards.ie. 

    When disputing a transaction our Chargeback team will open a full investigation. Each case is different and can take a few weeks to fully investigate. However, once completed you will be contacted by post or phone by this team. I am sorry for the hold time you experienced. If you are registered for 365Online you can submit your query via the online service desk and a representatives ill be happy to check this for you. 

    Thanks, 
    Elaine 


  • #3
    ezra_
    Registered Users, Registered Users 2 Posts: 1,363 ✭✭✭ezra_


    Bank of Ireland: Elaine wrote: »
    Good Morning ezra_, 

    Thank you for getting in contact with us here on Boards.ie. 

    When disputing a transaction our Chargeback team will open a full investigation. Each case is different and can take a few weeks to fully investigate. However, once completed you will be contacted by post or phone by this team. I am sorry for the hold time you experienced. If you are registered for 365Online you can submit your query via the online service desk and a representatives ill be happy to check this for you. 

    Thanks, 
    Elaine 
    Hi Elaine,

    At this stage, I'd just like confirmation that the letter was received and the process is ongoing. 
    I got that from AIB before but I've heard nothing from BOI. 


  • #4
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Hi ezra_, 

    Thank you for coming back to us. 

    I completely understand your need for confirmation of receipt of this letter. If you send this request via the Online Service Desk, a representative will be happy to confirm this for you via your 365Online inbox. 

    Thanks again, 
    Elaine 


  • #5
    ezra_
    Registered Users, Registered Users 2 Posts: 1,363 ✭✭✭ezra_


    Bank of Ireland: Elaine wrote: »
    Hi ezra_, 

    Thank you for coming back to us. 

    I completely understand your need for confirmation of receipt of this letter. If you send this request via the Online Service Desk, a representative will be happy to confirm this for you via your 365Online inbox. 

    Thanks again, 
    Elaine 
    I don't use 365


  • #6
    Bank of Ireland: Elaine
    Closed Accounts Posts: 1,367 ✭✭✭Bank of Ireland: Elaine


    Hi ezra_, 

    If you'd like to PM us with your name, branch name and contact number we'll be happy to have this looked into for you. 

    Elaine 


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