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  • 15-07-2016 4:11pm
    #1
    AChu
    Registered Users, Registered Users 2 Posts: 3 ✭


    Hi - can you help

    I am having a disasterous experience with Eir customer care.
    I have logged numerous calls to the customer care email address as well as calling the customer care line. All I want to do is log in online and see my bill. It's so simple! The man I spoke to at customer care said he could raise a ticket but really didnt recommend it as it would be much faster if I just emailed the customer care email address and they would be back to me within the hour. Over a week later and I emailed to ask for an update. I got the same automated response saying it would be 2 more days before they would respond to that!
    To add insult to injury I just got an email asking me to comment in a survey on the service I had recently recieved with customer care! What service? I've just been fobbed off consistently for a login that should be set up in less than 5 minutes!

    Ridiculous!


Comments

  • #2
    kbell
    Registered Users, Registered Users 2 Posts: 1,249 ✭✭✭kbell


    I couldn't set up my eir online last week, problem with system not recognising my account number.
    I went online with live chat on Sunday and the lad had it sorted in 10 minutes.
    Give that a go, don't go in with all guns blazing and just explain your problem!


  • #3
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    AChu wrote: »
    Hi - can you help

    I am having a disasterous experience with Eir customer care.
    I have logged numerous calls to the customer care email address as well as calling the customer care line. All I want to do is log in online and see my bill. It's so simple! The man I spoke to at customer care said he could raise a ticket but really didnt recommend it as it would be much faster if I just emailed the customer care email address and they would be back to me within the hour. Over a week later and I emailed to ask for an update. I got the same automated response saying it would be 2 more days before they would respond to that!
    To add insult to injury I just got an email asking me to comment in a survey on the service I had recently recieved with customer care! What service? I've just been fobbed off consistently for a login that should be set up in less than 5 minutes!

    Ridiculous!
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]AChu,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]I'm so sorry to hear this and I can understand how frustrating this must be.[/font]
    [font=Verdana, sans-serif]Can you PM me your account number and I will take a look into this.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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