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New Eir Customer and cancellation of existing Setanta Sports

  • 14-07-2016 9:59am
    #1
    slanket
    Registered Users, Registered Users 2 Posts: 31 ✭


    We will be new customers of Eir Broadband & Phone in the coming weeks and we have an existing subscription with Setanta Sports. Obviously we will be getting Eir sports now included as part of our package. So what happens with our existing Setanta subscription. Do we cancel this separately? or when we are up and running with Eir does this automatically happen?


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    slanket wrote: »
    We will be new customers of Eir Broadband & Phone in the coming weeks and we have an existing subscription with Setanta Sports. Obviously we will be getting Eir sports now included as part of our package. So what happens with our existing Setanta subscription. Do we cancel this separately? or when we are up and running with Eir does this automatically happen?
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]slanket,[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif]Once you are up and running our eir sport team will more than happy to arrange cancellation of this subscription for you. You can contact them on 0818 20 30 40.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


  • #3
    slanket
    Registered Users, Registered Users 2 Posts: 31 ✭slanket


    Eir: Pamela wrote: »
    slanket wrote: »
    We will be new customers of Eir Broadband & Phone in the coming weeks and we have an existing subscription with Setanta Sports. Obviously we will be getting Eir sports now included as part of our package. So what happens with our existing Setanta subscription. Do we cancel this separately? or when we are up and running with Eir does this automatically happen?
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif]Once you are up and running our eir sport team will more than happy to arrange cancellation of this subscription for you. You can contact them on 0818 20 30 40.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Hi Pamela

    We've contacted Eir Sports on that number and they told us we had to cancel online. Could you provide a link to where to do this please


  • #4
    eir: Ciara
    Closed Accounts Posts: 322 ✭✭eir: Ciara


    slanket wrote: »
    Eir: Pamela wrote: »
    slanket wrote: »
    We will be new customers of Eir Broadband & Phone in the coming weeks and we have an existing subscription with Setanta Sports. Obviously we will be getting Eir sports now included as part of our package. So what happens with our existing Setanta subscription. Do we cancel this separately? or when we are up and running with Eir does this automatically happen?
    [font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]Thanks for getting in touch.[/font]
    [font=Verdana, sans-serif]Once you are up and running our eir sport team will more than happy to arrange cancellation of this subscription for you. You can contact them on 0818 20 30 40.[/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]
    Hi Pamela

    We've contacted Eir Sports on that number and they told us we had to cancel online. Could you provide a link to where to do this please
    I am afraid this would not be the correct process slanket.

    You would need to cancel through the number Pamela has provided, we have no link to cancel.

    I am very sorry for the inconvenience.

    Kind Regards,
    Ciara


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