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Access to Eir Sport App (Existing Setanta Subscriber not on Eir BB)

metron · 2016-07-06 12:40:41

I'm a Setanta Sports subscriber on Sky but not an Eir Broadband customer. I already have access to setantago.com but how do I get access to the Eir Sport Android app? I've tried logging in with my Setanta Go login details but they don't work for the app. Thanks in advance!

06-07-2016 12:40pm

#1

metron

Registered Users, Registered Users 2 Posts: 16 ✭

Join Date: July 2010

Posts: 14

I'm a Setanta Sports subscriber on Sky but not an Eir Broadband customer. I already have access to setantago.com but how do I get access to the Eir Sport Android app? I've tried logging in with my Setanta Go login details but they don't work for the app.

Thanks in advance!

0

Comments

#2 06-07-2016 2:50pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

metron wrote: »

I'm a Setanta Sports subscriber on Sky but not an Eir Broadband customer. I already have access to setantago.com but how do I get access to the Eir Sport Android app? I've tried logging in with my Setanta Go login details but they don't work for the app.

Thanks in advance!

[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Hi [/font][font=Verdana, sans-serif]metron,[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]Thanks for getting in touch.[/font]
[font=Verdana, sans-serif]I'm afraid you would be unable to access the eir Sport app if you are not an eir broadband customer.[/font]
[font=Verdana, sans-serif] [/font]
[font=Verdana, sans-serif]-Pamela [/font]

[font=Verdana, sans-serif] [/font]

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#3 07-07-2016 10:19am

metron

Registered Users, Registered Users 2 Posts: 16 ✭

Join Date: July 2010

Posts: 14

Thanks for the reply. Are there any plans for removing access to Setanta Go for subscribers who aren't eir BB customers?

0
#4 07-07-2016 11:50am

eir: Ciara

Closed Accounts Posts: 322 ✭✭

Join Date: March 2016

Posts: 322

metron wrote: »

Thanks for the reply. Are there any plans for removing access to Setanta Go for subscribers who aren't eir BB customers?

I am afraid there isn't any plans at the moment metron.

As soon as there are any plans all customers will be notified

Kind Regards,
Ciara.

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#5 13-08-2016 6:58am

Redballsno1

Registered Users, Registered Users 2 Posts: 1 ✭

Join Date: July 2010

Posts: 1

I am a setanta sports package
customer and I can't access my online services either. As I'm not getting the full product I signed up for can I cancel my subscription. I'm currently in a 12 month contract with setanta sports

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#6 12-12-2016 11:54am

paulboland

Registered Users, Registered Users 2 Posts: 1,403 ✭✭✭

Join Date: September 2010

Posts: 1376

Why cant setanta (Eir Sport) subscribers use the Eir Sports App on mobile devices when they can use the Setanta Go online
Same channels
My Subscription with Setanta is now for Eir Sports considering Eir took over Setanta

Setanta Sports is now Eir Sports
Existing Setanta Customers getting Eir Sport/BT Sport on Sky are paying monthly fee for Eir Sports

Please arrange the Eir Sport app can be used by existing setanta customers as we are paying a monthly subscription already for Eir Sport or create a separate app for existing setanta customers

My monthly subscription for setanta on Sky if Eir is getting my monthly payment from setanta if yes then I'm subscribing to Eir Sports

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#7 12-12-2016 12:26pm

paulboland

Registered Users, Registered Users 2 Posts: 1,403 ✭✭✭

Join Date: September 2010

Posts: 1376

On a separate note
Setanta Subscription Customers was never in writing informed of the takeover by Eir as in transfer of business

When will Eir be contacting all Setanta Customers about this and is there any change to the previous subscription contract terms and conditions as this must be provided to all customers

I find it shocking not a single Setanta Customer was informed in writing about the transfer of business to Eir
It was not just a name change but a purchase of the business by a different company

Formal contact in writing to setanta customers about the change to Eir Sports as in new ownership by a different company and how it affects them in regards to the subscription they pay for either yearly or monthly
Why was this not done

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#8 13-12-2016 2:30pm

eir: Stacey

Closed Accounts Posts: 186 ✭✭

Join Date: March 2016

Posts: 183

Hi paulboland

Thanks for getting in touch. I understand where you are coming from however I would recommend contacting our customer care team on 0818 20 30 40 & they will be able to discuss this further with you.

Thanks

Stacey

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#9 15-09-2017 7:39pm

holidaysong

Registered Users, Registered Users 2 Posts: 403 ✭✭

Join Date: August 2010

Posts: 364

Any progress on getting access to the eir sport app for Sky subscribers?

0
#10 18-09-2017 10:20am

eir: Adam

Closed Accounts Posts: 1,508 ✭✭✭

Join Date: March 2016

Posts: 1508

holidaysong wrote: »

Any progress on getting access to the eir sport app for Sky subscribers?

Hi holidaysong,

Thanks for getting in touch today.

I'm afraid this service is not available, you can only avail of the eir Sport app if you have a broadband service with ourselves.

I'm sorry it's not better news.

Thanks

Adam

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#11 04-11-2017 5:59pm

jammer84

Registered Users, Registered Users 2 Posts: 246 ✭✭

Join Date: March 2006

Posts: 237

eir: Adam wrote: »

holidaysong wrote: »

Any progress on getting access to the eir sport app for Sky subscribers?

Hi holidaysong,

Thanks for getting in touch today.

I'm afraid this service is not available, you can only avail of the eir Sport app if you have a broadband service with ourselves.

I'm sorry it's not better news.

Thanks

Adam

This is poor form that users paying for eir sport cannot avail of the app to watch when on the road just because they have Sky and an alternative broadband provider!

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#12 06-11-2017 2:00pm

eir: Adam

Closed Accounts Posts: 1,508 ✭✭✭

Join Date: March 2016

Posts: 1508

jammer84 wrote: »

eir: Adam wrote: »

holidaysong wrote: »

Any progress on getting access to the eir sport app for Sky subscribers?

Hi holidaysong,

Thanks for getting in touch today.

I'm afraid this service is not available, you can only avail of the eir Sport app if you have a broadband service with ourselves.

I'm sorry it's not better news.

Thanks

Adam

This is poor form that users paying for eir sport cannot avail of the app to watch when on the road just because they have Sky and an alternative broadband provider!

Hi holidaysong,

I will pass this feedback on to the relevant department for you.

- Adam

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#13 06-11-2017 2:00pm

eir: Adam

Closed Accounts Posts: 1,508 ✭✭✭

Join Date: March 2016

Posts: 1508

jammer84 wrote: »

eir: Adam wrote: »

holidaysong wrote: »

Any progress on getting access to the eir sport app for Sky subscribers?

Hi holidaysong,

Thanks for getting in touch today.

I'm afraid this service is not available, you can only avail of the eir Sport app if you have a broadband service with ourselves.

I'm sorry it's not better news.

Thanks

Adam

This is poor form that users paying for eir sport cannot avail of the app to watch when on the road just because they have Sky and an alternative broadband provider!

Hi holidaysong,

I will pass this feedback on to the relevant department for you.

- Adam

0