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getting no where with customer care by phone

  • 06-07-2016 11:27am
    #1
    shinabhil
    Registered Users, Registered Users 2 Posts: 39 ✭


    we have a sorry story ongoing for almost two years, each time we contact customer care we hope it will be the last.  I am hoping that someone here will help.  We have a problem with excessive KVA being charged for and I will explain pirvately and despite 2 successful applications to ESB networks to have the KVA  reduced we are still forking our up to €200 ex vat for 30KVA in a premises that uses less than €15.00 ext vat of electric units..

    Hoping someone will take this up 


Comments

  • #2
    EI: Aoife
    Closed Accounts Posts: 572 ✭✭✭EI: Aoife


    Hi shinabhil,

    We are sorry to read this.

    Is this a residential or a commercial property?

    Please send us a private message with the following information:
    • Your full name
    • Your account number
    • The first line of your address
    • Your contact number or date of birth
    • Confirmation you are the account holder (a sentence stating this is sufficient)

    We can then look into this query for you.

    Thanks,
    Aoife

    ________


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