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Last Week's Top Five Queries (Week Ending 20.06.2016 - 26.06.2016)

  • 24-06-2016 1:12pm
    #1
    Irish Water: Niall
    Closed Accounts Posts: 310 ✭✭


    Question 1: I think I may be sharing my meter with my neighbour. Can you look into this for me?

    Thanks for getting in touch.

    We can certainly look into this for you. Would you mind providing the following details by PM and we will be able to look into this?

    - Name;
    - Address;
    - Contact number; and
    - Confirm if you are the account holder.
     
    Question 2: Is Irish water still charging?

    We will continue to issue bills to Irish Water customers for the 5th billing cycle. This covers water usage up to the 31st of March. Bills up until this date should be paid. Once this bill cycle is complete, billing will be suspended.
     
    Question 3: I applied for a new connection, can you tell me the status of my application?

    We can certainly look into this matter for you. Would you mind providing the following details via private message:

    - Name;
    - Address; and
    - Contact Number.
     
    Question 4: Is the Loughrea Boil Water Notice still in place?

    The Loughrea Boil Water Notice is currently still in place and Irish Water is working with the HSE and the EPA with a view to lifting this as soon as possible.
    You can keep up to date by following us on @IWCare or checking out wtr.ie/Galway for any updates.

    Question 5: What billing cycle are we in as I have made payments but they aren’t showing on my account?

    Thank you for your query.

    Billing commenced in January 2015 and there have been a total of 5 billing cycles so far.
    If you would like us to look into this, would you mind providing the following details by PM?

    - Name;
    - Address;
    - Contact Number; and
    - Confirmation that you are the account holder.


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