No broadband for 15 days

deathsquadbrat

I've been without broadband for 15 days today...15 fūckin days. It went on 3rd June at midday when Eir were at the local cabinet. Phoned Vodafone customer care that evening to be told it was definitely the modem and I'd be sent out a new one in 5 days. I told the girl on the phone I doubted it was the modem as the broadband stopped working when the eir crowd were at the cabinet. Was told it was 100% the modem.

Received the modem on Wednesday 8th June and it was not the modem..which I already knew. Phoned customer care to be told it would definitely not have been the modem..complete opposite of what I was told on the 3rd. Told me they'd have to send an engineer out and it would be fixed in 3 to 5 days.

Friday 10th received a call from customer care saying there was a fault at the exchange and it'd be fixed on monday 13th. Monday evening came and still no broadband. Phoned customer care and was told it'd be definitely fixed on Tuesday 14th.

Tuesday 14th still no broadband. Phoned customer care and was told it had been escalated to a priority issue and it would be fixed by the next day.

Wednesday 15th still no broadband. Phoned customer care who told me it was on the priority repair list and would be fixed by the evening.

Thursday 16th still no broadband. Phoned customer care who told me they would escalate it to a priority issue...I had been told it was a priority issue the previous day. Was told the field engineers were continuously working to fix the fault and it'd be fixed by evening. Visited the exchange several times throughout the day and there was not a single person working on it.

Friday 17th still no broadband. Phoned customer care and was told the issue had been sent to the controller (wtf even is that?) and I'd be contacted back by 4 o clock. 4 o clock came and went. Phoned customer care and was told they were still waiting on a reply from eir and it's a priority issue. Visited the exchange several times throughout the day and not a single person there.

Saturday 18th still no broadband. An eir engineer was out at the telephone pole behind my house...but drove off after taking a look at it. I drove out to the exchange shortly after and there was nobody at it whatsoever. Phoned vodafone and was told they have no more information on this and will have to wait for a response from eir.

Seriously, I just don't know what to do anymore at this point. Does anyone have any advice?

ItHurtsWhenIP

deathsquadbrat wrote: »

I've been without broadband for 15 days today...15 fūckin days. It went on 3rd June at midday when Eir were at the local cabinet. Phoned Vodafone customer care that evening to be told it was definitely the modem and I'd be sent out a new one in 5 days. I told the girl on the phone I doubted it was the modem as the broadband stopped working when the eir crowd were at the cabinet. Was told it was 100% the modem.

Received the modem on Wednesday 8th June and it was not the modem..which I already knew. Phoned customer care to be told it would definitely not have been the modem..complete opposite of what I was told on the 3rd. Told me they'd have to send an engineer out and it would be fixed in 3 to 5 days.

Friday 10th received a call from customer care saying there was a fault at the exchange and it'd be fixed on monday 13th. Monday evening came and still no broadband. Phoned customer care and was told it'd be definitely fixed on Tuesday 14th.

Tuesday 14th still no broadband. Phoned customer care and was told it had been escalated to a priority issue and it would be fixed by the next day.

Wednesday 15th still no broadband. Phoned customer care who told me it was on the priority repair list and would be fixed by the evening.

Thursday 16th still no broadband. Phoned customer care who told me they would escalate it to a priority issue...I had been told it was a priority issue the previous day. Was told the field engineers were continuously working to fix the fault and it'd be fixed by evening. Visited the exchange several times throughout the day and there was not a single person working on it.

Friday 17th still no broadband. Phoned customer care and was told the issue had been sent to the controller (wtf even is that?) and I'd be contacted back by 4 o clock. 4 o clock came and went. Phoned customer care and was told they were still waiting on a reply from eir and it's a priority issue. Visited the exchange several times throughout the day and not a single person there.

Saturday 18th still no broadband. An eir engineer was out at the telephone pole behind my house...but drove off after taking a look at it. I drove out to the exchange shortly after and there was nobody at it whatsoever. Phoned vodafone and was told they have no more information on this and will have to wait for a response from eir.

Seriously, I just don't know what to do anymore at this point. Does anyone have any advice?

Contact these guys. It may help.

Chimichangas

MMFITWGDV wrote:

Contact
these

guys. It may help.

Disappointed to see that wasn't the A-Team. 😞

But maybe it's too early to call them...

ED E

Nope. Call em.

My guess:
KNN pilfered your port/pair
Modem was a moronic tech
Repair crews have missed the issues as plant records are now wrong.

An interested tech is now needed to play hunt it till its sorted. A comreg case gets you to OpenEirs managers who will get a 40yr P&T vet out to sort it.

grimeire

ED E wrote: »

Nope. Call em.

My guess:
KNN pilfered your port/pair
Modem was a moronic tech
Repair crews have missed the issues as plant records are now wrong.

An interested tech is now needed to play hunt it till its sorted. A comreg case gets you to OpenEirs managers who will get a 40yr P&T vet out to sort it.

do u actually think comreg will do something? from my dealings with them they were the biggest waste of time i ever had in my life.
never again will i contact them.

ED E

If your issue is build/dev related then comreg are no use, they have no power there nor should they. If its fault they do completely change OpenEirs demeanor.

TheDriver

Write to comreg, it was the only way VF listened to me

grimeire

ED E wrote: »

If your issue is build/dev related then comreg are no use, they have no power there nor should they. If its fault they do completely change OpenEirs demeanor.

TheDriver wrote: »

Write to comreg, it was the only way VF listened to me

tbh i always thought they were a waste of time cuz they couldnt fix the 2 issues with isps i had but
from reading threads on here i must be wrong about comreg as they seem to help many people on here with issues with there isp.

deathsquadbrat

Yeah I think comreg might be the only option at this point to be honest.

Thanks for the replies guys!