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alternative number for customer care, getting cut off when I call 1749 for unlock cod

  • 14-06-2016 3:07pm
    #1
    seablue
    Registered Users, Registered Users 2 Posts: 150 ✭✭


    Hi,

    I need an unlock code for my Samsung phone. I meet the criteria set out here - http://support.eir.ie/webapp.asp?query=unlocked

    and have my IMEI number

    but when I ring 1749 and select options 2, then 4, then 3 for unlocking the recording says hold for customer care but the call drops.

    Is there another number I can try?


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    seablue wrote: »
    Hi,

    I need an unlock code for my Samsung phone. I meet the criteria set out here - http://support.eir.ie/webapp.asp?query=unlocked

    and have my IMEI number

    but when I ring 1749 and select options 2, then 4, then 3 for unlocking the recording says hold for customer care but the call drops.

    Is there another number I can try?
    Hi seablue,

    Can you try 1800690000? Let me know how you get on.

    -Pamela 


  • #3
    seablue
    Registered Users, Registered Users 2 Posts: 150 ✭✭seablue


    Eir: Pamela wrote: »
    seablue wrote: »
    Hi,

    I need an unlock code for my Samsung phone. I meet the criteria set out here - http://support.eir.ie/webapp.asp?query=unlocked

    and have my IMEI number

    but when I ring 1749 and select options 2, then 4, then 3 for unlocking the recording says hold for customer care but the call drops.

    Is there another number I can try?
    Hi seablue,

    Can you try 1800690000? Let me know how you get on.

    -Pamela 
    Hi Pamela,

    That number is for bill pay customers. I recently changed to pre-pay so cant access a customer care agent on that number.


  • #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    seablue wrote: »
    Eir: Pamela wrote: »
    seablue wrote: »
    Hi,

    I need an unlock code for my Samsung phone. I meet the criteria set out here - http://support.eir.ie/webapp.asp?query=unlocked

    and have my IMEI number

    but when I ring 1749 and select options 2, then 4, then 3 for unlocking the recording says hold for customer care but the call drops.

    Is there another number I can try?
    Hi seablue,

    Can you try 1800690000? Let me know how you get on.

    -Pamela 
    Hi Pamela,

    That number is for bill pay customers. I recently changed to pre-pay so cant access a customer care agent on that number.
    Apologies seablue, can you ring 1747 and select option 1 followed by option 0. This should direct you to an agent who will be able to assist with this.

    -Pamela 


  • #5
    seablue
    Registered Users, Registered Users 2 Posts: 150 ✭✭seablue


    That worked. I called 1749, options 1, then 0. 

    Got my unlock code on the spot (was told in an eir shop that it could take a week).

    Thanks Pamela


  • #6
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    seablue wrote: »
    That worked. I called 1749, options 1, then 0. 

    Got my unlock code on the spot (was told in an eir shop that it could take a week).

    Thanks Pamela
    [font=Verdana, sans-serif]No problem [/font][font=Verdana, sans-serif]  [/font][font=Verdana, sans-serif]seablue[/font][font=Verdana, sans-serif], [/font][font=Verdana, sans-serif]Glad to hear you got it sorted. :) [/font]
    [font=Verdana, sans-serif] [/font]
    [font=Verdana, sans-serif]-Pamela [/font]

    [font=Verdana, sans-serif] [/font]


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