Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie
Hi there,
There is an issue with role permissions that is being worked on at the moment.
If you are having trouble with access or permissions on regional forums please post here to get access: https://www.boards.ie/discussion/2058365403/you-do-not-have-permission-for-that#latest

Help with cancelling business account

  • 09-06-2016 10:25am
    #1
    jimmii
    Registered Users, Registered Users 2 Posts: 14,810 ✭✭✭✭


    I have been trying to cancel a business bundle for the last few months but it never seems to get done! The mobile portion of the account was cancelled but the phone & broadband portion seems to still be active. I have rung and am always told the line is too busy or that I will get a call back but I never seem to be able to talk to anyone. I have emailed and just get auto-responses and I was getting help on here but those messages are going unanswered now as well. I left Ireland in January and this is the only thing there has been any issue cancelling! If someone here could help that would be appreciated.


Comments

  • #2
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    jimmii wrote: »
    I have been trying to cancel a business bundle for the last few months but it never seems to get done! The mobile portion of the account was cancelled but the phone & broadband portion seems to still be active. I have rung and am always told the line is too busy or that I will get a call back but I never seem to be able to talk to anyone. I have emailed and just get auto-responses and I was getting help on here but those messages are going unanswered now as well. I left Ireland in January and this is the only thing there has been any issue cancelling! If someone here could help that would be appreciated.
    Hi   jimmii,


    Thanks for getting in touch. I'm so sorry to hear this, I'm afraid there is no direct e-mail for the business team.
    Can you PM me the account number and I would be more than happy to take a look into this?

    -Pamela 


  • #3
    jimmii
    Registered Users, Registered Users 2 Posts: 14,810 ✭✭✭✭jimmii


    Eir: Pamela wrote: »
    jimmii wrote: »
    I have been trying to cancel a business bundle for the last few months but it never seems to get done! The mobile portion of the account was cancelled but the phone & broadband portion seems to still be active. I have rung and am always told the line is too busy or that I will get a call back but I never seem to be able to talk to anyone. I have emailed and just get auto-responses and I was getting help on here but those messages are going unanswered now as well. I left Ireland in January and this is the only thing there has been any issue cancelling! If someone here could help that would be appreciated.
    Hi   jimmii,


    Thanks for getting in touch. I'm so sorry to hear this, I'm afraid there is no direct e-mail for the business team.
    Can you PM me the account number and I would be more than happy to take a look into this?

    -Pamela 
    Will do. Thanks.


  • #4
    Eir: Pamela
    Closed Accounts Posts: 2,797 ✭✭✭Eir: Pamela


    jimmii wrote: »
    Eir: Pamela wrote: »
    jimmii wrote: »
    I have been trying to cancel a business bundle for the last few months but it never seems to get done! The mobile portion of the account was cancelled but the phone & broadband portion seems to still be active. I have rung and am always told the line is too busy or that I will get a call back but I never seem to be able to talk to anyone. I have emailed and just get auto-responses and I was getting help on here but those messages are going unanswered now as well. I left Ireland in January and this is the only thing there has been any issue cancelling! If someone here could help that would be appreciated.
    Hi   jimmii,


    Thanks for getting in touch. I'm so sorry to hear this, I'm afraid there is no direct e-mail for the business team.
    Can you PM me the account number and I would be more than happy to take a look into this?

    -Pamela 
    Will do. Thanks.
    Thanks  jimmii,


    -Pamela 


Advertisement