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Transational speilist

  • 26-05-2016 10:17pm
    #1
    mick145
    Registered Users, Registered Users 2 Posts: 85 ✭✭


    A friend of mine works as one of these in Microsoft down in Sandyford in Dublin. what is it and what is the role? im curious.


Comments

  • #2
    livedadream
    Registered Users, Registered Users 2 Posts: 2,457 ✭✭✭livedadream


    do you mean a Transaction Specialist?
    im assuming its a typo but Transational speilist isnt a role i'm familiar with.


    would you not just ask your friend?

    a quick google shows:

    • Providing excellent technical support to customers while maintaining a high level of
    customer care and keeping the customer informed about progress of case resolution.
    • Maintain clear, concise and friendly communication with customers and other internal
    teams at all times.
    • Assist with detection of possible Problems.
    • Case logging and prioritization, analysis and troubleshooting of issues, following pre-established policies and procedures including documentation of troubleshooting steps.
    • Respond to e-mail inquiries from internal and external customers.
    • Responsible for maintaining service levels with customer activities based on issue priority.
    • Proactively follow-up with customers and other support teams to ensure cases are resolved within SLA.
    • Processing, validating and auditing cases on the high level.
    • Training of new members in the team.
    • Providing cross training for different teams.
    • Testing programs
    • Monitoring and Reporting of SLA
    • Managing the queue


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