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  • 26-05-2016 12:06pm
    #1
    Tyrone Shoes
    Registered Users, Registered Users 2 Posts: 44 ✭


    Re: e- mail correspondence
    Electric Ireland Reference Number {IrecNo:[402852040]}

    Can I arrange the details related to my issue now via pm on boards.ie?


Comments

  • #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi Tyrone Shoes,

    Thank you for getting in touch. Do indeed send any of us reps a private message outlining the details of the query, and confirming the Electric Ireland account number in question, stating you are the account-holder and your name, address and date of birth.

    One of us will assist you then ASAP.

    Kind regards,
    Una

    ________


  • #3
    Tyrone Shoes
    Registered Users, Registered Users 2 Posts: 44 ✭Tyrone Shoes


    Electric Ireland: Una wrote: »
    Hi Tyrone Shoes,

    Thank you for getting in touch. Do indeed send any of us reps a private message outlining the details of the query, and confirming the Electric Ireland account number in question, stating you are the account-holder and your name, address and date of birth.

    One of us will assist you then ASAP.

    Kind regards,
    Una
    ______

    Hi,

    I just tried but this is what I got as response

    EI: Una has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her.

    If you are trying to send this message to multiple recipients, remove EI: Una from the recipient list and send the message again.


  • #4
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi again Tyrone Shoes,

    Thanks for your message.

    That is a closed rep account. To private message me, type Electric Ireland: Una into the message box, or just hover over my username and a dropdown with the "private message" option will appear.

    Alternatively, a private message to any of us reps defaults to the group reps inbox also, if you would like to just private message that directly.

    Your private message will go into the private messages queue and one of us will assist you ASAP (tomorrow at the latest). We are here until 6pm.

    Thanks,
    Una

    ________


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