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Received text about high usage?

pawrick · 2016-05-09 12:33:04

I received a text this morning to say my account usage is quite high and to avoid interruption to contact eircom and make an advance payment? I am on a direct debit and my account has been deducted the full amount according to the online bill statements each month since switching from meteor to eircom in February. Am I…

09-05-2016 12:33pm

#1

pawrick

Registered Users, Registered Users 2 Posts: 1,747 ✭✭✭

Join Date: August 2006

Posts: 1650

I received a text this morning to say my account usage is quite high and to avoid interruption to contact eircom and make an advance payment?

I am on a direct debit and my account has been deducted the full amount according to the online bill statements each month since switching from meteor to eircom in February.

Am I being billed the correct amount in the statements / direct debit by eir or am I missing something?

thanks for any assistance you can provide

0

Comments

#2 09-05-2016 1:35pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

pawrick wrote: »

I received a text this morning to say my account usage is quite high and to avoid interruption to contact eircom and make an advance payment?

I am on a direct debit and my account has been deducted the full amount according to the online bill statements each month since switching from meteor to eircom in February.

Am I being billed the correct amount in the statements / direct debit by eir or am I missing something?

thanks for any assistance you can provide

Hi pawrick,

Thanks for getting in touch.

Can you PM me your account number and I will take a look into this.

-Pamela

0
#3 09-05-2016 2:08pm

pawrick

Registered Users, Registered Users 2 Posts: 1,747 ✭✭✭

Join Date: August 2006

Posts: 1650

just sent, thanks

0
#4 09-05-2016 2:59pm

Eir: Pamela

Closed Accounts Posts: 2,797 ✭✭✭

Join Date: February 2016

Posts: 2794

pawrick wrote: »

just sent, thanks

Thanks pawrick :)
I'm just going through my PM's now.

-Pamela

0