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Lenovo Yoga 900 - Order Difficulty

  • 03-05-2016 12:17pm
    #1
    05eaftqbrs9jlh
    Closed Accounts Posts: 1,104 ✭✭✭


    I first attempted to order a laptop from them on April 1st. They wouldn't accept my credit cards or Paypal details even though I had no difficulty using these payment methods with other companies. I was very busy in the interim and tried to place the order online again, to no avail. Last Wednesday, I called them and after waiting for half an hour, an operator helped me order the laptop over the phone.

    Then, I find out over the weekend that this order has also been cancelled by their system, seemingly for no reason.

    Now I'm left waiting for €1,400 to go back into my account. It seems like a gamble going with a company who've been so incompetent and unhelpful with my requests to date, does anyone else have experience with them or their customer service? I feel as though I've just gotten no satisfaction whatsoever from them, and that seems like a risk to me.


Comments

  • #2
    Terrlock
    Registered Users, Registered Users 2 Posts: 688 ✭✭✭Terrlock


    Got a nice Yoga 900 myself from work.

    Very nice laptops really good quality build.

    Have to reinstall the OS straight away though as lenovo install to much bloatware along with McAfee.


  • #3
    05eaftqbrs9jlh
    Closed Accounts Posts: 1,104 ✭✭✭05eaftqbrs9jlh


    Yeah, I figured that when I read the installed software in the specs.

    I'm just looking at this from the point of view that they've been so unhelpful and incompetent; if any difficulty does arise and I need customer support from them, how can I expect to be assisted if this is how they treat potential customers?


  • #4
    Terrlock
    Registered Users, Registered Users 2 Posts: 688 ✭✭✭Terrlock


    I never had to use the customer support so not sure how they are.

    I have a few lenovo's from work and always find them very reliable systems.

    Had no hardware failures so far so never needed to contact them.


  • #5
    ED E
    Registered Users, Registered Users 2 Posts: 36,170 ✭✭✭✭ED E


    Great hardware but since they've been caught red handed three times installing whats tantamount to malware from factory I've stopped recommending them.


  • #6
    05eaftqbrs9jlh
    Closed Accounts Posts: 1,104 ✭✭✭05eaftqbrs9jlh


    I'm still waiting on them to call me back, since placing two orders that were cancelled by the system for no apparent reason. €2,600 has been debited from my account and I'm waiting for it to go back in so I can take my business elsewhere. Really disappointed by their seeming reluctance to take my money and actually give me the product.


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