Leak fix under First Fix for free scheme.

pfx1942

Hi.

I had astronomical water bill in the end of last year and Irish Water technician was out to investigate the issue in Ferbruary. He concluded, that the problem is with external supply pipe.
He gave me a leak investigation booklet where he marked the leak to be with the external supply and told me, that their First Fix team will contact me to schedule repair.
I was sent Free external supply pipe leak repair offer. I signed it and sent it back to them.


I did not hear from Irish Water since. I called customer support and I was told, that there is no point to call, they will be out when ever they will be and she would not know when. But the lady on the phone confirmed, that they received the letter I sent back.

Has anyone actually had the leak repaired under First Fix scheme?

Monsclara

I've just realised that I am being charged full amount for single user (I live alone), since registering last May. Went through all my bills to discover that the meter readings suggest I'm supplying my entire area - never mind my home! Contacted IW who said "You must have a leak". I had understood that  they would advise of this if they noticed such unusually high consumption over a 48 hour period. This has been happening for a year now. I have emailed them and they say they will get back to me.
Despite what's happening politically, I'm not impressed that by being compliant and paying my bills since the very beginning, I'm left with astronomical bill and no one seems too concerned about it.

Irish Water: Mairead

Hi pfx1942 and Monsclara,

Thanks for getting in touch.

pfx1942 wrote: »

Hi.

I had astronomical water bill in the end of last year and Irish Water technician was out to investigate the issue in Ferbruary. He concluded, that the problem is with external supply pipe.
He gave me a leak investigation booklet where he marked the leak to be with the external supply and told me, that their First Fix team will contact me to schedule repair.
I was sent Free external supply pipe leak repair offer. I signed it and sent it back to them.


I did not hear from Irish Water since. I called customer support and I was told, that there is no point to call, they will be out when ever they will be and she would not know when. But the lady on the phone confirmed, that they received the letter I sent back.

Has anyone actually had the leak repaired under First Fix scheme?

4,644 leak repairs have been completed to date under the First Fix Free Scheme we offer and you can see more information on our First Fix Free scheme here.

However, we would like to apologise for the inconvenience and frustration that the delay in your leak repair may have caused you and we will follow up on this.

Monsclara wrote: »

I've just realised that I am being charged full amount for single user (I live alone), since registering last May. Went through all my bills to discover that the meter readings suggest I'm supplying my entire area - never mind my home! Contacted IW who said "You must have a leak". I had understood that  they would advise of this if they noticed such unusually high consumption over a 48 hour period. This has been happening for a year now. I have emailed them and they say they will get back to me.
Despite what's happening politically, I'm not impressed that by being compliant and paying my bills since the very beginning, I'm left with astronomical bill and no one seems too concerned about it.

We will look into these queries immediately for both of you, if you can provide the following details by PM:

- Name;
- Address; and
- Contact number.

Kind regards,
Mairead

Monsclara

Irish Water: Mairead wrote: »

Hi pfx1942 and Monsclara,

Thanks for getting in touch.

pfx1942 wrote: »

Hi.

I had astronomical water bill in the end of last year and Irish Water technician was out to investigate the issue in Ferbruary. He concluded, that the problem is with external supply pipe.
He gave me a leak investigation booklet where he marked the leak to be with the external supply and told me, that their First Fix team will contact me to schedule repair.
I was sent Free external supply pipe leak repair offer. I signed it and sent it back to them.


I did not hear from Irish Water since. I called customer support and I was told, that there is no point to call, they will be out when ever they will be and she would not know when. But the lady on the phone confirmed, that they received the letter I sent back.

Has anyone actually had the leak repaired under First Fix scheme?

4,644 leak repairs have been completed to date under the First Fix Free Scheme we offer and you can see more information on our First Fix Free scheme here.

However, we would like to apologise for the inconvenience and frustration that the delay in your leak repair may have caused you and we will follow up on this.

Monsclara wrote: »

I've just realised that I am being charged full amount for single user (I live alone), since registering last May. Went through all my bills to discover that the meter readings suggest I'm supplying my entire area - never mind my home! Contacted IW who said "You must have a leak". I had understood that  they would advise of this if they noticed such unusually high consumption over a 48 hour period. This has been happening for a year now. I have emailed them and they say they will get back to me.
Despite what's happening politically, I'm not impressed that by being compliant and paying my bills since the very beginning, I'm left with astronomical bill and no one seems too concerned about it.

We will look into these queries immediately for both of you, if you can provide the following details by PM:

- Name;
- Address; and
- Contact number.

Kind regards,
Mairead

Have sent you my details

Irish Water: Mairead

Hi Monsclara,

Monsclara wrote: »

Have sent you my details

Thanks very much for the update and a member of our team will respond to your query shortly.

Kind regards,
Mairead

pfx1942

Irish Water: Mairead wrote: »

Hi pfx1942 and Monsclara,

Thanks for getting in touch.

pfx1942 wrote: »

Hi.

I had astronomical water bill in the end of last year and Irish Water technician was out to investigate the issue in Ferbruary. He concluded, that the problem is with external supply pipe.
He gave me a leak investigation booklet where he marked the leak to be with the external supply and told me, that their First Fix team will contact me to schedule repair.
I was sent Free external supply pipe leak repair offer. I signed it and sent it back to them.


I did not hear from Irish Water since. I called customer support and I was told, that there is no point to call, they will be out when ever they will be and she would not know when. But the lady on the phone confirmed, that they received the letter I sent back.

Has anyone actually had the leak repaired under First Fix scheme?

4,644 leak repairs have been completed to date under the First Fix Free Scheme we offer and you can see more information on our First Fix Free scheme here.

However, we would like to apologise for the inconvenience and frustration that the delay in your leak repair may have caused you and we will follow up on this.

Monsclara wrote: »

I've just realised that I am being charged full amount for single user (I live alone), since registering last May. Went through all my bills to discover that the meter readings suggest I'm supplying my entire area - never mind my home! Contacted IW who said "You must have a leak". I had understood that  they would advise of this if they noticed such unusually high consumption over a 48 hour period. This has been happening for a year now. I have emailed them and they say they will get back to me.
Despite what's happening politically, I'm not impressed that by being compliant and paying my bills since the very beginning, I'm left with astronomical bill and no one seems too concerned about it.

We will look into these queries immediately for both of you, if you can provide the following details by PM:

- Name;
- Address; and
- Contact number.

Kind regards,
Mairead

Hi Mairead.

How long is the average waiting time to get the leak repaired?

Irish Water: Mairead

Hi pfx1942,

pfx1942 wrote: »

Hi Mairead.

How long is the average waiting time to get the leak repaired?

Timelines can vary from case to case. However, you should have received an update 10 days after your initial inspection.

If you PM the following details, we will follow up on this immediately for you:

- Name;
- Address; and
- Contact number.

Kind regards,
Mairead

ppower2007

Monsclara wrote: »

I've just realised that I am being charged full amount for single user (I live alone), since registering last May. Went through all my bills to discover that the meter readings suggest I'm supplying my entire area - never mind my home! Contacted IW who said "You must have a leak". I had understood that  they would advise of this if they noticed such unusually high consumption over a 48 hour period. This has been happening for a year now. I have emailed them and they say they will get back to me.
Despite what's happening politically, I'm not impressed that by being compliant and paying my bills since the very beginning, I'm left with astronomical bill and no one seems too concerned about it.

I've the same issue and have been battling with Irish Water for 6 months now. I've been told numerous times that the contractor will call to arrange a date and fix the leak. They finally called last week and it was agreed to arrive last Friday (29th April) but then they didn't show up. Surprise surprise...

It's really frustrating and my biggest concern is whether the leak could damage the house or it's foundations.

pfx1942

Irish Water: Mairead wrote: »

Hi pfx1942,

pfx1942 wrote: »

Hi Mairead.

How long is the average waiting time to get the leak repaired?

Timelines can vary from case to case. However, you should have received an update 10 days after your initial inspection.

If you PM the following details, we will follow up on this immediately for you:

- Name;
- Address; and
- Contact number.

Kind regards,
Mairead

I sent the details via PM.

Irish Water: Amy A

Hi ppower2007 and pfx1942,

ppower2007 wrote: »

I've the same issue and have been battling with Irish Water for 6 months now. I've been told numerous times that the contractor will call to arrange a date and fix the leak. They finally called last week and it was agreed to arrive last Friday (29th April) but then they didn't show up. Surprise surprise...

It's really frustrating and my biggest concern is whether the leak could damage the house or it's foundations.

pfx1942 wrote: »

I sent the details via PM.

We have received your PMs and a member of our team will respond to you both as soon as possible.

Kind regards,
Amy

pfx1942

An update to this thread.

On 11-05-2016 Irish Water contractors came out and fixed the leak on external supply pipe free of charge under First Fix Scheme.

Thank you Amy and Mairead.

Irish Water: Aaron P

Hi pfx1942,

pfx1942 wrote: »

An update to this thread.

On 11-05-2016 Irish Water contractors came out and fixed the leak on external supply pipe free of charge under First Fix Scheme.

Thank you Amy and Mairead.

Thanks for the update.

We are glad to hear that the leak has now been fixed for you. I will pass your thanks on to Amy and Mairead.

Please feel free to get in touch with any future queries you may have.

Kind regards,
Aaron